Iceman Cooling and Heating

Scott did an amazing job. we had issues with not getting enough heat from our heat pump. He worked his magic and now we can face winter bravely.

I had a very good experience with iceman cooling and heating. Was given their information from my home warranty. They were out to my house very quickly, thankfully because my ceiling was leaking. Replaced my drain pan within two days. Active was very kind and knowledgeable. Side note it only took the two days because they had it special made. Now i call them anytime we have any problems with it and they help me out!

We just moved into our home 3 months prior to calling our home warranty regarding the A/C not working. We contacted the home warranty company on a Saturday and they told us To contact iceman. I looked them up to see the reviews and noticed they had a few bad reviews, just about all from the home warranty clients so I was a little skeptical as I have never used a home warranty company or their preferred contractor. We called them Saturday and they returned our phone call Monday morning and let us know which days and times they had available. We chose the following day (Tuesday) for a 7:00am-12:00pm window. The office called when the tech was on route and our tech Justin arrived at 7:00 am. He was very professional, friendly and knowledgeable and got us up and running within an hour. Glad Iceman was able to get us up and going before the high temperatures hit! I am a service professional myself (plumber) and understand how a service call should go and Justin and iceman are a perfect example of a great service call, from the call ahead, introduction, workmanship, and customer satisfaction.

The gentleman who came thoroughly checked our air-conditioning systems. He answered all our questions and concerns. He was very professional, friendly and accommodating to all our needs. We could not have been happier with the service we received!

Had to go through my home warranty. Was called by the company. From day one they worked with us and our schedule. Jackie was who I had to speak to on numerous occasions because some out of pocket costs and parts not being available anymore. They installed a new air handler and they were clean, polite , and very professional. Highly recommend them for any work you may need on your ac or heating needs.

If I could give no stars I would. We have a Home Warranty and were forced to use this company. They are rude and completely unprofessional. We had them out at our house to fix a swamp cooler the beginning of July. When the left the first time because they needed to order a part, they left the back of the swamp cooler in pieces in my backyard. We spent the next couple of months trying to get a hold of them to find out the status. They would only call us back each time after numerous voice mails to tell us they were still searching for the part Once we had approval from the home warranty to have it replaced, since a part could not be located, did they all the sudden come up with a part that they could use. They finally came out to fix the motor with a generic part. They lost the knob, the screws to hold the back on and the side pads were ruined because THEY left the back off for over 2 months. When I asked about them fixing the issue that they caused, the technician said he would have to check with the office but that they probably wouldn't cover those and that I could go buy the pads myself. And his fix for the knob was that we could just use pliers. After we didn't hear back from them, we called again to find out the status. My husband was called a liar on the phone because they said they didn't lose the knob, the we were the ones that lost it. They are supposed to be coming back out to the house next week to replace the know and side pads.

I never write reviews, but want to help anyone else I can. Wish I could give a zero. This company has a contract with American Home Shield, otherwise I would have never used them in the first place. They came out for the first visit in a timely manner, but then had to go through the home warranty and order a compressor and were not able to fix the AC for over a week. Really? I’ve replaced two AC’s and three heaters in my old home, and NEVER did it take more than 2-3 days tops. So we were over a week with 95-105 degree temps with no AC, but that’s not even the end of it.

On top of that, they charge an obscene amount for Freon. While the home warranty covered the compressor, we had to pay for the Freon (which is the home warranty’s fault for not covering it, I know that) but we ended up paying over $600 for Freon. Additionally, their payment policies are extremely sketchy. They don’t take checks over $300 (why?) they charge 3% for credit transaction (which a lot of companies do, so fine) but they are happy to take cash, of course. So we stupidly paid cash. That same day things were not working and we called them within 2 hours after leaving. Were told the tech was on a 4-5 hour job. Asked if he could swing by after, since we paid cash in full and they didn’t complete the job. Nope. They would “try” to fit us in in the morning. Want to guess if we ever heard back? If I had paid with a credit card, I would have called my credit card company and withheld payment immediately.

Meanwhile, while speaking to the office, the girl proceeds to tell us we have a complicated “zone” system, and it’s the hardest one to fix. And they only have 1-2 techs that service that system. As if that’s an acceptable excuse for why it wasn’t properly fixed? Why did they agree to fix it after the first diagnostic visit?? When asking to speak to a manager or the owner, she pretty much refused. She’s obviously the gatekeeper to a shady operation.

Do not use this company. I would rather pay out of pocket than deal with these shady people anymore.

UPDATE: edited to add that all experience with the techs have been good. Ben has been to my house twice, and Scott also. Both were knowledgeable and helpful. It’s not the techs I have an issue with, rather the way this business seems to be run.

These guys are great. My AC unit stopped working at 1am called my home warranty company and by 10:30am I was being serviced... the AC that is. I couldnt be happier! Hell, the warranty company said I wouldn't get a technician until the evening. I will be keeping them in mind for the next time I need AC help. The only complaint I have is that I wished they did more... I have a rodent problem and could use someone with their customer service and quality work to handle it. But until they decide to do that I will stick with calling them for just my a/c since that's what they do do.

I read other reviews and was hesitant because of the negative comments of other people. Iceman Cooling and Heating was the recommended provider from our home warranty company and after working with them I’m happy they were. After reaching out to Iceman Cooling and Heating I’ve had nothing but a positive experience. Derek came out, diagnosed and fixed our air conditioning unit quickly and professionally. I’d certainly recommend Iceman Cooling and Heating to anyone that needs an AC service or fix.

We were going through the process of selling our home and our AC unit needed to be checked out. Troy came through and cleaned our coils, fixed a few leaks and verified that the splits were within the requirements. Troy confirmed this in writing and pictures (which I thought was above and beyond). A few weeks later another inspector was showing that the splits were NOT within the required variance. Troy came out the next day Troy met with my realtor and wrote down that everything was working great and the splits were perfect. Once last time the inspector from Tuscany Home Inspections (don't ever use) showed that the splits were not in the required fields. Troy came out a 3rd time, showing photos of the splits and leaving written proof that the AC unit was well within the requirements. Troy was professional, personable and I would recommend Iceman Heating & Cooling for any job. Lisa was great on the phone and they fixed our AC and went above and beyond.