Howard Air Service Center

To start off what brought me to the point where I was looking for a new HVAC, our unit was 19yrs old and original to the house we bought back in August, it was working fine but with the change in refrigerant our system was at the point that replacement was coming so we decided to get ahead of it before the summer. We have 1,800sqft and home was built in 2001 the system was a 4 ton Trane System

I reached out to 3 companies for a price quote, one was named after a state, one was a "Carrier dealer" and one was Howard Air.

The first company that came out (our largest state) quoted us on a Lennox system, they went over different packages and gave us 3 prices starting at 17K for the lowest and 24K for the highest system. They didn't have very good financing and the prices I have put were to pay in cash, when I ran quick math on the 24K system with their financing it was going to be 34K. I might have been born yesterday but not in the middle of the night! They also were pushing a 10yr service contract with the systems which I felt was a little weird and a lot of extras, $6.5K in extras on the 24K system so if I took out the extras 18K was the true cost of the system. My quote was written on a legal pad paper, they never looked at the furnace in the attic just was a very bad sales process. I felt like I was at a shady used car dealership. Plus they had this weird thing with putting down cash to get the financing, they told me that would go away if I paid cash...I didn't understand this at all because it was like they were adding that into the price which means that 24K system would have been 29K?

The "Carrier" Dealer never called me back..until a week later and just felt that a quote over the phone was enough, they left me a voicemail. I didn't respond.

Howard Air...they were prompt, professional and on time, Rob quoted me a very fair price as well as went over what they did at Howard Air that sets them apart from the competition. He quoted us on Trane and Carrier. I was very pleased on the pricing and financing that they offered. We signed with Howard Air, the follow-up was great every step of the way, the day of the install we had 3 techs out to do the install. We had them crane in the new unit due to space on on the side of the house..this was extremely smooth. Install was in total of 6hrs for everything. We went with the Trane premium package system. I couldn't say enough about how professional, friendly and responsive Howard Air was during this process, there are a lot of dealers in HVAC in Phoenix but I can tell you give Howard Air a call and compare you won't be sorry. Because of Rob and helping me understand the process of the install, recommendations and expectations that were over exceeded in my opinion during the install they have earned a customer for life and a walking advertisement of how well my install went and how fair the pricing was. Thanks again for a great experience!

This is the second home in which we have had Howard Air install two complete Trane HVAC systems. We have found them to be very easy to work with. They communicate well, are prompt on appointment arrivals, thoroughly explain how everything works and come back as needed to resolve any outstanding problems or issues. Certainly not the least expensive company out there, we feel they deliver excellent value for money invested.

We called Howard Air Last year when our unit was not cooling, they sent out a tech that was great and he maintained the unit and put additional Freon in the unit. I was at the home and on the roof with him. He stated the unit was in great shape.

The unit had a issue several weeks later and new Tech arrived - He claimed that a part was bad and he had to swap the part out, $1,200 hundred later and switched all the good original Freon to the new Eco Friendly Freon. The unit has never cooled again the way it intended.

We are now replacing the unit - and would never use Howard Air to touch anything in HVAC on our Houses or business.

Installation of two new a/c units with air handlers. George, Carlos and Jordan were excellent, the three guys got both units installed in a day, they were very professional, clean, friendly and did a great job. Arrived on time and explained process and new system thoroughly. Estimator/salesman - Gary was also very professional, knowledgeable and one of the reasons we decided to use Howard Air.

We have been using Howard Air now for about 1-1/2 years after a terrible experience with another company. We haven't had the same tech out and yet each time they come they are top notch professionals. From the office to the field they are definitely "the BEST"!

We have a maintenance contract with them. The reason we stay with them is that every service person that comes to the house is professional and as a company they are reliable and honest. They have always been on time according to the window we set and usually early. Their pricing is a great value for the service you receive. Don’t be fooled by cheap prices, call Howard Air if you want excellent service and honest pricing.

I agree with all of the good reviews here. We moved to Arizona in 2009 and have used Howard Air ever since for servicing, and a new installation on one occasion. There has never been an occasion when I have thought ' Maybe I'll try somebody else next time '. Professional, quality, service and pricing'- that's Howard Air for me. Have never been without a working system at any time.

We called Howard Air today because our A/C & Heater socket went "Kablooie". They said they would be here around 3 PM, but they over delivered. Theron our tech called a little before 11:30 am. He arrived before 12 pm. He figured out the problem and repaired our blown out socket and wired it back up in a jiffy. He made sure everything worked, meaning the heat came on, and the air conditioning worked and cooled as well. We need more people like Theron in this business. He deserves great accolades and I will ask for him again, when we need help. Thank you Howard Air, for making sure we keep our cool! Sorry, for the dad joke. 😀

I have used Howard Air for a six month maintenance program for a couple of years now, and am thoroughly satisfied! They show up on time, do the job for a fair price, and are gone. What else is there? Well, they are careful to not leave dirty tracks anywhere, explain whatever they may have found, and always remember to ask if you have questions. Love it!

Exceptional service from obviously an a/c certified technician who knows what he is doing. Had a different company out four days ago, who tried to convince us that we needed to install a pump for the condensation run off drain. Thanks to Eric, he saved us $1,700 and it was an easy fix, just as I suspected. Then had him check my ducts because we have two rooms on the second floor that are warm. According to "other" a/c company we needed to have aero seal blown into our ducts because they suspected a tear. Well, Eric went up into the attic and told us that there are no leaks in the ducts and why those two rooms were warm was because when this house was originally built they ran only one duct to three rooms. He saved us another $2,400 right there. Total saved using Howard Air, $4,100. I have seen posts saying that Howard Air is expensive; all I can say is they are worth every penny, they save us $4,100 in unnecessary work and my unit is fixed. Plan to have them back out to fix the problems to my two front rooms and they are now my go to guys for maintenance on my unit. So if you want a company that actually employs certified techs instead of "salesmen," a company and techs with integrity and that can actually FIX the problem, look no further than Howard Air.