Howard Air Service Center

I would like to commend Stephen of Howard Air for fixing an Air Conditioning Issue. Stephen was professional and knowledgeable. He quickly diagnosed and fixed the issues. He is articulate and demonstrated his expertise. He made sure I understood the issues and told me exactly how he would fix it. I was very impressed with Stephen and would recommend him highly for HVAC repairs. Howard Air is fortunate to have employees like Stephen.

We initially contacted Howard Air to install an aging AC unit that was still operating just fine. We were replacing the unit because of its age and because we were looking to reduce energy consumption with a newer more energy efficient unit. In 2 years we have had multiple issues with the unit. Howard Air charges to have a technician diagnosis a system they recently installed and insist that it is not uncommon for a new unit to stop working. Our existing unit was 15 years old, and we had never called a technician to repair/service it. In addition, since the installation of the new unit we have seen our energy consumption increase compared to the old unit, this is the amount of electricity we consume as reported by the electric company. This company does not stand by the products they sell. I would not recommend purchasing any product from them.

I set an appointment for an estimate. The guy flaked out. Luckily I was working at home and didn’t take time off but c’mon!
I get that in an AZ summer there are REAL emergencies & an estimate might not be an emergency BUT what if it were?!
Maybe if you’re going to call Howard Air- have a backup plan- just in case!

First experience with Howard Air was this past weekend after our usual guy didn’t call me back. I was looking for just some standard maintenance/tune up work to keep my ac working great as the weather starts to warm up. The technician called me when he was about an hour out and while he worked on our unit he kept us informed throughout the process showing us pictures before and after. The service plan was a very reasonable price and the few additional minor fixes on our unit were reasonable as well. Based on service and price we will definitely continue to use Howard Air.

Called to come and provide a quote for a new hvac system. Received quote and asked if they can match another quote I received from a competitor. It's been over a month and no responses. I guess they don't need my business. Went with another company. Very unprofessional. At least respond back?.

I heard about Howard Air on 92.3. They came out to the house, and evaluated the condition of my unit. They replaced the capacitor without providing me with a quote or getting my authorization to proceed with the repair. I met up with the technician after the work was already completed and he gave me a verbal quote of $230 but said he needed to write it up. A few minutes later he was at my door with a written quote of $350. This was way more than I was expecting. Howard air took 20 minutes to replace a $30 part and charged me $350. I feel that price is unreasonable and so I would not recommend Howard Air and will not use their services in the future.

I am a facility manager and have a site that howard air replaced about 9 split systems on. They were 40% more expensive than other competitors forst off. 2ndly they have horrible response time for emrrgencies during the summer. Im sure their high rating is from residential homes where the home owners are just happy to get a broken system working during the summer panic. However if you ha e a commercial siye stay aaay from them. They will tell you about warranty etc and then when the system does go down they will push you off until its convenient. My site is 24/7 and we must have everything up and running. Called in an emergency friday at about 3pm. They said they cant make it till monday. Unnacceptable. I will never use them for anything. If your a commercial customer and need things taken care of use Coolsys. They have always solved my problems and they are 40 bucks an hour cheaper.

Howard air was great. Our initial consultant was Tanner. He did an excellent job explaining the entire process and had a lot of knowledge both about the company and system we were looking at installing. One thing that stood out was the lack of pressure he put us. He provided all of the information and we asked for some time to think about it. Without hesitation he said ok. Rob and Abel, the installers were awesome. They showed up on time and communicated with us about the start of the install and when they would expect to be finished. I would recommend Howard Air to anyone that is in the market for a new AC system. We were more worried about the quality of service when shopping and i believe with Howard Air we found what we were looking for. Thank you Howard Air and all of the people working there.

From the Sales person to the installation team I felt very comfortable and confident that the job was going to get done professionally. Everyone was very professional, courteous and explained the product, installation, service in a way for all of us to understand and relate to! Well done, we are hoping to have many years of good service when needed. Great Job all around and I highly recommend that you choose Howard Air for all of you AC/Heating needs! Kudos!

Our technician was very professional, quickly discovered and rectified our problem and completely checked out our A/C system all for one very reasonable service call visit. We've had two very good experiences with Howard Air over the past couple of years and wished we would have used them to install our new system! It would have saved us the first service call, if we would have! Live and learn, they will be our A/C service provider in the future without question.