Howard Air Service Center

I'm writing this review to warn others against doing business with Howard Air. If you decide to use them, you will overpay for parts you do not need, overpay for any new system, and have to deal with deceitful techs and high pressure sales people.

At the end of April, my A/C would not turn on. After some Google searching I had a Howard Air tech come out. There ended up being a lose wire, but the tech insisted on installing a capacitor, even though the old one was still working. Since the visit and capacitor would be charges, he talked me into signing a one-year service agreement for over $430.

Well a little over two months later, the A/C stopped blowing cold air. Another tech came out, and immediately started with the sales pressure of buying a new unit. He determined it would be $1500 to fix it, but it I agreed to buy a whole new system, they would fix it for free while I waited 3 weeks for a new install. This was another red flag. I asked him to give me a copy of the diagnosis, and he said it would be emailed to me. It never was. I called the next day asking, and it was still never sent.

A few hours later, a Howard Air sales rep comes out to discuss a new system. He immediately starts trying to find unnecessary extra costs to add on. Even though the last A/C ran just fine for 20 years, he was trying to tell me the air intakes are not big enough, etc. Either way, it's not pleasant to live here in the summer without A/C. The sales person starts talking about a lot of extras I'll get, which I later found out are now required code by any installer and included regardless. He finishes up and tells me I'll have the quotes that night. He did not send the quotes until the following evening.

By this time, I had find a different company to come out. They were much more honest, $1300 less for the same system, included a variable speed blower fan, and were able to install it the next day.

After my install, I called Howard Air to cancel my service agreement (I paid for a year and used less than three months). I expected the two service calls not to be reimbursed, but of course they found all sorts of excuses not to give me any money back.

At the end of the day, it cost me a couple hundred dollars, but at least I'll never have to deal with this greedy company again.

Howard Air is an amazing company. We had our air conditioner blow up at the end of August/beginning of September late in the afternoon. It was hot and they were the only company able to send someone out without over charging. Unfortunately we needed a new system, but they worked quickly to get us a loaner until our system could be put in. Everyone we worked with at the company is amazing. Tonight we came home around 6:00 to find our air wasn't working again. We called them and they had a technician out right away and he stayed until 8:30 fixing our thermostat. Everyone there is courteous and honest. Best company I have had to deal with in a long time. I would recommend them to anyone!

I just had my second air conditioning/heating unit installed by Howard Air. I've been using them since 2008 and they have not let me down. Even when something doesn't go as planned they make it right. Their follow through is impressive in this day and age!

Special call out to the installers -- Dammond and George did an amazing job removing the old and installing the new units. Once the install was complete they walked me through the units and how to work all of the features on the thermostat, including web access.

I really appreciated their focus on their work, and their focus on the customer experience. I was kept informed throughout the day, which again, I appreciated. I would highly recommend Dammond and George and the team at Howard Air!

Howard Air has been wonderful to work with. Our main AC unit had a melt down and needed to be replaced in August the day before we were to leave on vacation. Howard Air installed a loaner unit that ran for the two months while we were gone. We had two new units installed in November and are grateful for the professionalism that all employees we came in contact with displayed. Steven our rep was knowledgeable, understanding and professional, he listened and addressed all of our concerns. The service crew that installed our new units were all efficient, conscientious,and detail oriented. They were on time for every appointment; truly a customer oriented top notch company.

If you want a company that is reliable, clean, professional, and responsible, you need Howard Air. I have used them for multiple installations and have never been disappointed. They absolutely go out of their way to provide a top quality installation. I had a complete new system including replacement of the duct work, Chris & Todd made several trips to the job site to provide me with the best possible installation even in a very difficult situation with the perverbial really bad remodeling General Contractor.

We have been using Howard Air for years to maintain our Heat Pump. They installed a new system at my mom's home 11 years ago and we had them maintain it ever since and it still runs good for being that old. My husband and I recently bought a home and have the maintenance agreement on our heat pump. They just came out and did their maintenance check and we were told it was running great! That's good to hear because two other companies wanted to replace the air ducts and even the whole unit just a few months ago.

After a bit of research, I called Howard Air for a routine service check of our A/C and heating systems. Brianna was a pleasure to speak with and was able to secure an appointment for the very next day. Terry, the technician, arrived early, was very courteous, performed a comprehensive check of all systems and even fielded a couple bonus "A/C guy" questions for us - all for the price originally quoted. Thank You, Howard Air! We would certainly recommend your services to others.

We have been with Howard Air for over 15 years. They have done an excellent job on all maintenance over the years and have come out immediately when our unit was not working.
We recently replaced an old HVAC unit. The technicians, Dammond and George, did a thorough and professional job on the installation. It took them the full day to complete the work. They were very polite and courteous.
In addition, Ted Henn, the Sales consultant, provided great service. He did an excellent job in recommending HVAC units that would best meet our needs.
Thank you, Howard Air

In my opinion, Howard Air is the best air-conditioning company in the Valley. Their service team is knowledgeable and honest with me. ( Bruce is a real expert who probkem solves and owns the result). When I needed a new unit the sales team was professional and did not hard sell. The process was a team effort with Howard Air and I feel they were on my side working with me to get the best solution. I highly recommend Howard Air!

I just received great service from Juan Carlos Perez who came to our home to check on the ac. I asked him to check on something that I forgot to ask at first after he brought his ladder back to the truck. Without hesitation, he went back to the truck, brought in his ladder, and went back up into the hot attic. This was my first experience with Howard Air (and Juan) and will definitely call them again. Great service today!