Howard Air Service Center

I own Independence Roofing in Tempe, Howard Air recently replaced a roof-top unit for a mutual customer we share; Margie in Scottsdale. Margie hired me for a full roof replacement which I completed around May. I went back to her roof to add some foam to her metal awning and noticed severe damage to new shingles around the unit. I assumed (incorrectly) she had some basic maintenance to the unit after the roof, and his tools and work boots ruined the shingles which she was not told about. Margie explained they just replaced it and Howard Air would come do the shingles that were damaged.

Today I got a call from a HA serviceman explaining what happened to the shingles. He knew I carry the 15 year workmanship warranty on the roof and asked if I preferred to do the repair myself, and to invoice his company for it. Opening HA to essentially a possible expensive repair I easily could have charged several hundred for. He was considerate of my own license, warranty, and offered to make it right with Margie. Of course HA could easily replace this shingles, but it was remarkably considerate for him to call and ask me first. Well done. HA will do the repair with my request to just add a new layer of underlayment under the new shingle section. This was just a very cool moment of a good company owning a mistake, and being prepared to pay for it financially. I don’t have many stories about other examples of this, but a long list of bad/criminal examples from other companies and contractors.

Just incase any potential future homeowners/customers read this, Howard Air most certainly is a trustworthy company and I was very impressed by this situation.

Thank you Howard Air for treating our customer well.

I’ve used Howard Air for a few years, and I feel awful this is my first time giving them a review. I’m in the service industry myself and I understand how important these reviews can be. Hand up, that’s on me.
Every single technician that performs maintenance or responds to a service call is happy, knowledgeable, has patience, professional, courteous and resilient. Literally everything you would want in a service provider. Let’s face it these individuals climb in the hottest of attics for quite awhile and get the job done, without a huff or sigh. They clean up afterwards like they weren’t even there. That’s huge in my house, my wife keeps this place CLEAN. When there is an issue that needs to be fixed, the technician fully explains why step by step. It never feels like I’m getting screwed over.
The reason that prompted me to write this review was my technician today, Hayden. He is everything I’ve stated above as well. After our introduction and walk through the house my wife and I look at each other and say these guys are different.
We really would just like to thank Howard Air, Hayden our technician, our previous technician whom I cannot remember for the life of me, for the work they do. This house appreciates you!

I hired Howard Air to replace my VERY old A/C unit. I had looked at other places, but was not satisfied and one didn’t even call me back. From the first interaction to the subsequent phone calls, scheduling, consultation, survey and actual installation, I have absolutely zero complaints. I believe that they take complete pride in their work, especially installations and it shows! They really took their time and made sure everything was working as it should and stayed until the job was done. I don’t think that I had a super straight forward installation due to the age of the unit either. They even had to come back out to remedy a wiring issues (again, very old AC), and Scott was an angel and got everything completed.
Every single person I interacted with was extremely nice and courteous, they answered all questions that I had and were just insanely delightful to work with. This was my first time having something like this done, and I felt extremely comfortable with the entire process. Thank you, Howard Air for making this a very easy and comfortable process!

Wish I could give zero stars. We had a residential AC unit replaced today, 5 employees arrived at 7 am and they were still working on it until 8 pm. I put my entire day on hold thinking they did the job I finally left the house for 1 hour. Upon returning home the AC isn't functional, the filter they taped on because they didn't have a proper sized one fell off, and the thermostat is completely unresponsive with no power going to it. After 13 hours of extreme discomfort and exacerbating my heart condition in the heat I called them for assistance. Was told I would be hearing from a dispatcher in 10 mins. An hour later, it didn't happen so I call again. They sent a second message to dispatch at midnight and now it's 6:30 am with no response. Any claims of 24 HR emergency repair is a lie. This is after months of trying to get this unit up and running. First time they promised to pump the unit to give us relief they also failed to execute. It's taken at least 6 visits to our residence and over 8 Howard staff to .... not replace an air conditioner lmao. Definitely in the top 2 worst customer service experiences of my life.

My AC is only 2 years old but stopped working, because the smart thermostat ecobee was off so I contacted Howard Air and technician Shawn came. He is an expert in fixing the smart thermostat. I ask him to switch to a simple operating manual thermostat instead of smart sensor technology because I never like the smart thermostat idia, if your wifi is down, smart thermostat doesn't work, and also the smart sensor detects if you're home or away from home, mine never worked. Shawn corrected every problem. ( problem was not only ecobee) I'll give him 6 stars. Thanks Shawn!

Michael found & did some rewiring & installed a new thermostat to resolve our 3 day intermittent heating issue. He did minimal cuts in the drywall for the rewiring & did a good job cleaning up. We are happy to have heat again!

Very Professional, polite, knowledgeable, and prompt. We have been delighted with Howard Air for over 15 years.

After a little “snaffu” trying to schedule on their website, my technician showed up on time, did a great job, replaced a capacitor and all is working fine.

So I’ve used Howard air for a few years now since moving into my house. They have been good for awhile with good communication, help, etc. This last maintenance plan visit has changed my mind and can’t work with them any longer. I had to apparently replace a 60 + 5 MFD Dual Run Capacitor. They charged me $250 for this.

So after there visit, I asked what the brand and model was. Took about a week to get that information and when I did, I looked it up and it’s like a $25 part. So they basically charged me $225 for labor which took the guy 15 minutes to do. So 15 minutes of work for $225. They are not transparent on their billing and what they charge for the part and what they charge for the labor. I have been trying to get a refund for my care renewal pre-payment since then and I can’t even get anyone on the phone anymore. If you do work with them, I would try and just get that information up front, that’s my only advice.

I signed up for their monthly program since I have a home out of state and one in verrado I believe in warranties thus preventive checks and service seemed like a good idea. Well the rest of the story, every time they came something was wrong couldn't just get the system looked at with out paying hundreds of dollars, then last month came for routine service wasn't blowing cool enough and it was deemed coil was bad this time cost of replacement $4800.00, well I just had one replaced on a 5 ton for a fraction of that cost at my home in Florida thus I asked how much to replace the entire unit? Quote was $12000 - $15000, at that time I discontinued my monthly agreement with them and hired Sorensen Heating and AC, under 10k to replace entire unit, job was done in less than a day with brand new York 16 Seer unit. Howard AC should be ashamed of themselves High priced, service is done by a bunch of criminals looking for the next easy big buck hit. STAY AWAY from this company there are much better AC companies out there.