Air & Water Mechanical Services

Not only late and, but incredibly incompetent. I was assigned Air & Water Factor from my home warranty company, Republic, for a garbage disposal tripping the circuit breaker issue. After 50 minutes past the scheduled service time (which was 7AM, first service call of the day), I had to call the dispatcher which went to voice mail. I got a call back at 8:05AM telling me that they had issues with the driver picking up the truck. No problem, I just expect a courtesy call when you are going to be an hour late.

When they showed up, he plugged in the garbage disposal and it tripped the circuit breaker. He told me I have a bad switch. I said plug another garbage disposal into the outlet and see if it works... he said he doesn't have a garbage disposal. I asked 'Why would you show up to fix a garbage disposal without one in your truck?' else in and see if the switch works? He said he isn't an electrician he doesn't diagnose electrical problems. I told him it's not an electrical problem. I plugged in a high horsepower air compressor to the outlet for the garbage disposal and turned it on / off to demonstrate it wasn't the switch. He said he had to call Old Republic to get the work order reassigned for electrical.

I think the plumber was just hoping to turn the hex wrench wrench on the bottom of the garbage disposal, reset the breaker, and get their $65 fee. He knew the disposal was bad when he left. He was either lazy, or incompetent, either way I am glad Republic sent another plumber out to replace the broken disposal.

He was a very nice young man. Really worked steady and hard. I would have him again. He was very nice and cleaned up. Replace pipes on water softner.

I have used Air & Water Mechanical (although it is still called Air & Water Factor on this website)
for a few years: the y installed my R O system and water softener. Once a year the R O system filters get changed and the water heater gets purge. These maintenance jobs were done a couple of days ago by Logan; he is a fine young man, courteous and friendly who did a great job! :-)

Highly responsive and a great value. Our interests were in Trane products and their estimates were as much as 30% less than 3 other HVAC companies and their response times were twice as fast as their competition.

Have been using Air & Water for more than 10 yrs and its always a positive experience. On time, courteous and expert service.

Air and Water Factor was able to replace my broken water heater within 2 hours from calling. Excellent service.
I highly recommend Air and Water Factor.

Great job by Air and Water Factor Cooling, Heating, and Plumbing. I trust their knowledge and expertise. Was very glad to have the prompt service, too! Nice work by Tim and the install crew. Thank you all!

I would highly recommend this Company. They were Professional Courteous & on Time. There pricing is fair & their workmanship is second to none.

Highly recommend. Always respond to any HVAC issues ASAP. Friendly, courteous service

I’ve been using Air & Water for over 10 years . They have always been excellent and provided the best quality of work , excellent communication and the best employees . I am very thankful to have found them !