Ground Zero Plumbing & AC

Derek was the best! Ac unit went out and he came and diagnosed it. Just hoping insurance will replace our unit from our equipment breakdown coverage

I had a yard full of sewage in my apartment complex in Mesa AZ and many other plumbers couldn’t find the issue after snaking it. I found Chris with Ground Zero the most professional and he decided to scope it out before just snaking it and leaving he was able to not only find the issue but clear it in less than 30 min. I would definitely use the service again in the future. Thank Chris

This summer's raging heat with over 50 days over 110 F was too much for our old system and it finally blew. Angie's List rated Ground Zero as one of their best HVAC companies in Phoenix Metro. I chose 3 HVAC companies from Angie's List and not only was Ground Zero the only one to contact with me with a quote that day, they did it within an hour maybe. Brian sent me some quotes and then their dispatch called me to set up a meeting. Nathan came out to the house, he was extremely professional, easy to talk to and I felt he was completely genuine, he wasn't trying to upsell me or push me in a direction I did not want to go. I was skeptical because we had just had a very bad experience with George Brazil, whom I suspect helped frying my older unit in hopes of getting me to purchase a new system, My home is an older Arcadia home and this proved to be a bit of a challenge due to the limited space of my furnace closet, but Nathan was frank and explained what needed to be done and gave me a quote of $6600 for a new Trane system. The house was over 100 F inside and Nathan had the forethought to bring us an evaporator cooler, this helped my family and pets tremendously as we waited for the new system installation. Nathan made us feel that he honestly wanted to take care of us. Also, with Ground Zero adhering to the CDC guidelines and wearing masks, one loses a large part of facial expression, but I could see in the eyes of Nathan and the other gents that they were genuinely good people. Great Job Nathan, you are an asset to Ground Zero. A couple of days later, Sam S and Cody came for the installation. These two young men were again very professional and they worked hard in the sweltering heat. My house brought a few obstacles, Sam S told me he always measures everything twice and I appreciated that being an engineer myself. Every obstacle they faced, I was impressed by their solution minded approach to try to finish the project that day. I over-heard Sam S speaking with another tech about how he could possibly configure the pvc piping around the furnace area, very solution oriented. Sam S has a great attitude and work ethic. Thanks Sam for your integrity, great job! Cody you did a great job too. I signed up for the Hero's Club maintenance plan and look forward to my future interactions with Ground Zero. I work for The Phoenician Resort where customer service is paramount, the whole team from Ground Zero absolutely exceeded my expectations.

I am the Service Manager at a 130 unit community. Any issues with a/c or plumbing they are always there when I need them. The techs always go the extra mile and notify me of any other potential issues. Definitely recommend their services.

Mike Dozal from Ground Zero was amazing! He was honest, took care of the issue, considered future upcoming needs, kept the worksite clean, friendly and willingly worked around my many pets. Will request him directly for any future needs!

Todd the plumbing technician did an amazing job! He came with a smile on his face & an attitude that shows that he takes his job seriously & truly shows that he enjoys what he does. Overall amazing!!! Give this man a raise!

Ground Zero, as like many of the reviews here say, performed a phenomenal job today (12/21/18). I cannot thank Brian, Tyler and Kyle for all the hard work and the level of attention to detail was unmatched from what I have experienced from other local competition.

Brian arrived on time, had all available options and kept things honest. I had contractors from other companies come over after all the research I had previously conducted on my own and only 2 out of 7 interviewed really knew what a Variable speed 18 SEER HVAC system meant and its associated benefits. My wife and I did a lot of work and this was not a cheap item to buy, but we plan to be around in the home for the long-term, and Brian was able to discuss all the things that are needed for that entire re-install.

Why the Trane Variable Speed (XV18) 18 SEER unit? Cost savings in the dead of summer, ease of troubleshooting, 700 speeds and how quiet it runs near by (55dB), our math with a warranty shows we will save at a bare minimum of $247 dollars a month, from an old, POS Goodman 10s unit that was never addressed before we purchased this home. Our entire home system has been redone.

The new furnace (XC80), the re-routing of all pertinent duct-work upstairs, Plenum expansion; Tyler and Kyle did quite the job and work that exceeded my expectations. Very well done, clean. They vacuumed up a load of old dryer lint that was originally designed to dump freely in the attic (Not my design!), re-routed all existing duct work the way it needed. I'm paying a lot of money here, they knew it, and made this system fit and work appropriately for my home, and my home only. This is not some standard Lowe's design or "Joe AC" 2.3 miles away from your location on Google. I paid a little bit more and got exactly what I asked for. Win.

Thank you all for leaving my home without a trace. You all now have my next job installing a tankless hot water-heater and home water softener. GZ gets the next job, for sure.

Thanks GZ, you all should feel our home right now. This HVAC system and install job is money.

P.S. - Edited to update: 12/28/18

We also just had Brian and team arrive to install the tank-less water heater system and also the entire home water softener too. What a great job. Pipes fitted to a custom design specification, our home is working more efficient and better than ever and we cannot thank GZ once again for doing the job right.

Out of all my reviews, I am well aware my wife and I choose more high-end equipment only because we know what matters in regards to long-term reliability and peace of mind. It is good to know, that my thousands and thousand of dollars go to this company . I would have picked no one else. Just look at the pics, and choose Ground Zero. Your home and short life will appreciate it.

Again...

Wade and Rose

Regards,
Wade and Rose

I highly recommend Ground Zero Plumbing for their great customer service skills and expedient, professional work. Technician "Sam" was efficient and professional and easily worked around my dogs with no issues, Great work and left my home in better condition than it was in when he arrived. Thank you very much!

They were really professional and friendly, the professional that I got was Kody and he was really friendly, quick and efficient with his work I would surely recommend you to choose them for your next visit

Ground Zero is always on time and get the work done quick. Hunter is always polite and helpful and his willingness to work is unmatched. Will continue to use them in the future and hope others will too.