Hendel's Air Conditioning Inc.

We had a wonderful experience with Hendel's. Our first summer in AZ and the heat is unbearable. We called the "warranty company" only to wait 5 days for a repairman to come out and tell us he wouldn't be able to get the part we needed for 5 days-2 weeks. Called Hendel's on a recommendation of a neighbor. They were out the next morning and go figure they carry parts in their trucks. Luckily for us they repaired the 14 years old a/c, however due to the age of the units we decided to replaced with of course Hendel's units. The replacement of 2 units and a furnace took one day and we were back on track for cooling in our home. The professionalism of the workers, and office manger was exceptional. We couldn't have asked for a better experience. We would highly recommend HENDEL's

Hendel tech provided HVAC unit spring maintenance. Service was thorough, captured unit specific reading and shared findings. Tech was courteous and quick. He also cleaned up any insulation droppings from attic unit assessment. Hendel installed our units and they are working efficiently and saving us money with our utility bills over the summer high demand period

I would give a zero if I could. The motor on our ac unit stopped working. We took the motor in with to show them what we needed and to make sure we got the right motor to replace the broken one. After telling them what happened and showing them the motor, t brought us the "right" motor. When we got home and installed the motor, we went to turn the ac unit back on and the motor worked for about a minute then just shut off. We ended up calling an HVAC technician to come out to our house and come to find out they sold us a motor for an indoor furnace, not an ac unit. So even though we had it wired correctly, it died on us because it's not meant for an ac unit. On top of that they will not refund the money we paid for THEIR mistake even though we brought the original motor in with us so this wouldn't happen. This is not the first bad experience we have had here but it is the last. We will never use this company again and never recommend them. Do not use this business. They just want your money. It's Arizona and the start of 110+. This is not the time to be screwing people over.

Hendels has been around for a long time because of great service. They may not be a bargain priced, but they have honest and trustworthy service personnel. We use them exclusively and remain happy.

I have just moved to Queen Creek AZ, and this is my first summer here…. Well as luck would have it my AC system stopped working Saturday. Because I still have a home warranty plan I called them just to find out no one could come out for at least end of next week, so decided to take a look at unit myself and found a dead run capacitor, so after calling several HVAC companies trying to get the capacitor they wouldn’t sell it directly to me. I finally found Hendel’s doing a search and called them, I spoke to a wonderful young lady and after explaining what I needed she looked and did not find the part on the shelves so of course now I am thinking that I was going to have to wait until next week, but Kimberly did not give up and searched stock on their service truck and found one for me on a Sunday!!. Well you now have a customer for life!!. I will be contacting your sales department for an estimate on a mini-split unit for the master bedroom to avoid this problem in the future!!. I will recommend you to anyone that asks!.

Well can’t say I blame the guy after all it’s Friday, 5:00pm and 114 degrees out and I’m sure he got sucked into this call and wasn’t happy about it but don’t take it out on the customer that’s been out of AC for 3 days because I’m not so thrilled myself. Gave home some very cold almost frozen water bottles and not even a thanks, I get it, I work for a large delivery service and nobody likes to be THAT ONE that gets tag for these but at least be friendly ok, I tried everything to fix it myself before having to make the calls. I love Hendals and hope you do too, thank you I really do understand and appreciate it a lot.
Signed a 60 year old lady lol

We own some rental properties, and this is the third system we have bought from Hendel's in the last year (lucky us). This time it was for our home unit, and we knew who we were going to call when our 23 year old split system finally gave out. Each time, we got a fair price, and it was installed by a clean cut crew that showed up on time. They maybe called me sir a few too many times, but they all did excellent work, left a clean work sight, and hauled away all the old parts. I really like that they replace a number of adjacent components like the shut off, the pad under the unit and the thermostat, so you really end up with a new installation, not dependent on those 25 year old parts. Last and certainly not least, at the end you get a form all filled out by Hendel's to sign and send to SRP for a $400 rebate...sweet. Great company, I am sure you will be happy.

Professional, competitive pricing, and excellent customer service. Hendel's was professional and easy to work with from the first phone call through the installation process. They made recommendations based on the size of our home, keeping in mind our budget etc and had the unit installed within a day. We would definitely use them again and wouldn't hesitate to refer them to friends and family!

I have Hendel's come out every year for an overall system check. They are always on time and the technicians are knowledgeable and courteous. Their system check rates are very reasonable and they do not try to push extra work on you. In fact, the last visit revealed a contact point that was beginning to wear but he said it would probably last another 2 years and they would keep an eye on it next year. Highly recommend.

Same day service provided for non functioning heater. Tech showed on time and fixed heater within 20 minutes. While here, he also checked out the functionality of all heater components.