Hendel's Air Conditioning Inc.

There is a reason this business has been around for 40 plus years! They were courteous, professional and communicated clearly throughout the whole process from showroom to installation. Feel comfortable recommending these people to anyone who wants value and truly good work.

I have been a Hendel's customer for decades...DECADES! I called the company for a repair this morning before 8AM. By 8:45 the technician was here. By 9:00 he had completed the diagnosis and repair. The cost was VERY reasonable. I'm so glad that Joe and Linda Hendel worked so hard to create this quality business...and their kids are carrying on the tradition.

Kay in Tempe

Where to begin.

We're currently living in our home in Mesa, but previous it had been occupied by my Mother, who is 68 years old, and now lives with her boyfriend, and so we've taken over the mortgage etc.

Within a week of living here, our AC began to have problems, which we thought, was pretty typical, since it was Summer and this summer has been a bit brutal. Especially this past heatwave.

We started going through receipts, because my Mother was meticulous at keeping them. We discovered.....that this AC had had, 17 service calls from Hendel in 10 years.

I asked my Mom why she kept using them, if clearly they weren't fixing the issues very well. 17 service calls in 10 years sounds like a company that is taking advantage of an old lady to me, but she insisted they were good to her.

So I called them.

Now back on June 20th of this year, they had replaced the Blower Motor for a cost of about $650.....and on the receipt they claimed to have checked EVERYTHING.

But after a week of us moving in, around August 12th, we noticed a sound coming out of the AC. Keep in mind the AC was still blowing ICE COLD AIR without any issues.

Turns out the sound was "the blower fan" which had come loose and was rattling around. They fixed this for $350, and I questioned them on why they didn't check everything in June. They said "well there's no way to really foretell these kinds of things"

So I said....you know 18 service calls now in 10 years seems pretty suspicious to me, and I said "Did you make sure you checked EVERYTHING this time?"

"Yessir we checked everything, I promise you, and this thing should last at least another summer or two"

WITHIN 48 HOURS OUR AC WAS BLOWING HOT AIR.

I called them first thing in the morning, fairly upset and said "wow, imagine that, you guys come out here, take the motor off, put in this new fan....we've spent over $1000 with you already this year and suddenly it's blowing hot air? It was blowing ICE COLD air before you guys showed up"

So their new technician comes out, they charge me ANOTHER service FEE...ARE YOU KIDDING ME??????

Only to come back and show me these "pinhole" leaks in the copper pipes, and apparently all of the refrdigeration had leaked out, and now they wanted to charge me another $800 to put in refridgeration.

So....mysteriously, they come out to fix it and 48 hours later there's pinhole leaks in my AC and it has leaked all of the refridgeration out.

DO THEY OFFER TO FIX THEIR OWN MISTAKE?

NOPE. Instead they try to convince me to buy another unit for $5200 dollars.

Well my family can't afford that right now.

One week later, I have called them, and said that this is their mistake and they should fix it free of charge. Especially with 18 fricking service calls in 10 years, these guys have made a small fortune off of my Momma, and they tried to do it to me.

THESE GUYS ARE EVIL....THEY DO SMALL PATCH FIXES that will intentionally break so that they can come out again and charge you more exorbitant fees. They have ZERO accountability for their terrible work.

AVOID THESE GUYS OR YOU WILL ULTIMATELY RUN THE RISK OF BEING PREYED UPON LIKE MY MOM WAS.

I have fired them.

And right now my family with 3 small daughters is trying to scrape up the cash to buy a new AC unit after these guys BROKE IT beyond repair and tried to charge me anotehr $800 plus labor, plus the service call.

I'm calling Channel 3 on my side next.

My name is Justin. We live in Mesa, in a 4 bedroom home, and we've been scammed by this horrendous company that has zero accountability, and zero compassion for you.

BUYER BEWARE

The copper tubing that they claim "just started leaking" was BRAND new from repairs on the motor and fan wheel which were done just this year. I allege that they created these pinholes to suck more money from us. AVOID AVOID AVOID.

It is good to know that there are reliable and trustworthy Ari Conditioning companies like Hendel's out there. Especially in Arizona! The technicians know what they are doing and they don't try to sell you something you don't need. Just keeping us cool.

Hendel's Air Conditioning provided excellent service. Bob in Sales and the 2 Installers/Technicians were professional, knowledgeable and provided great customer service. Thank you.

These guys are excellent. Gal on the phone was very polite and helpful. The tech who was sent over fixed the problem within no time and was very friendly as well. I have had these guys come out a few times over the years and they always uphold a high standard of service. I thank you guys for the hard work and job well done!

Had these guys install complete new system.
After a year of AZ dirt filling my house I decided to climb into the attic to check the system. Found both intakes into the air handler not sealed, and a power cable damaged . Still waiting for them to fix it.

Laurie and Matthew both very helpful and friendly. Hendels and staff exceed my expectations every time. Great price, great quality and excellent customer service. Thank you for being open 7 days a week and being open before I expected you to be open this morning.

Technician Daryl has serviced my air conditioner over the years. Very professional and trustworthy. Highly recommend.

A hidden gem in the greater Phoenix area when you need a AC or HVAC Part

Sunday my AC goes out. It is a quick fix and is a cheap part. However, every HVAC parts HVAC is closed except this place. OPEN 7 days a week. And what is better is that have very Competitive prices versus online HVAC parts.

Five star service too.