Myers Comfort Specialists of Birmingham

Original service call was scheduled for Memorial Day, which was shocking in and of itself; but the company called later and was able to move up the service call to Sunday due to a cancellation. Nice to work with a company that offers service options on days that are typically considered non-working days. Also, the scheduler herself rocks — strong representative for the company in my opinion. I’ve been a customer for a long time, and scheduling options are much more favorable these days — very customer oriented.

This place is HORRIBLE. If I could give negative stars I would.

They were sent to our home contracted from American Home Shield for our air conditioning unit. We were told our compressor was out and that we needed refrigerant as part of the repair that was NOT covered by American Home Shield. Myers "fixed" our unit, and we paid $1400 for replacement refrigerant. When I came home from work, I noticed the unit was making a very loud knocking noise, so much so that it was difficult to sleep at night. It has never sounded like this in the past. I contacted Myers, and they came back out to evaluate the unit. They claimed the system was operating correctly - although the technician never even went into the attic where the loud noise originated from. He claimed that he didn't hear the loud noise and that it may sound a little louder than normal "because of the kind of compressor we put on." This all took place in late February.

Fast forward to a few weeks ago, our unit went out AGAIN. By now, we have switched from American Home Shield to a new home warranty coverage company because we were not happy with AHS coverage. They sent another company out, who evaluated our unit. We were told that the WRONG TYPE OF COMPRESSOR was placed on our unit and caused the compressor to blow out again. We were also told the wrong refrigerant was placed in the system, and now the system was shot. As a result, the new home warranty company would not cover it because it was deemed to be not of original part and pre-existing.

So here we are, needing a new unit and out of 25K all because of this company without morals. They not only misled us but also lied about what was done and then made me feel as though I was just imagining the unit was louder and knocking when I complained about it.

I beg of you, don't trust your home to these people.

Also, the customer service is awful. The girl that answers the phone always has an attitude and becomes defensive when calling to inquire about any activity or work done on our home. This leads me to think that this is not coincidental,or sn isolated incident. I suspect she likely has to frequently defend the company's poor service and moral ineptitude. I don't blame her one bit for being defensive.

Stay away......save your time,patience, and money.

Myers was sent to me by my home warranty company. A lot of time services providers are hit or miss through warranty, but my technician L'Darius was phenomenal! He was very knowledgeable and thorough. He answered all my questions in a way in which I could understand. I’ll definitely request him in the future.

Our technician showed up very timely and went straight to work. He quickly diagnose the problem as a bad capacitor. He replaced the capacitor and explained what the problem was with our system. He found one other minor issue that took a short period of time to correct. And when he left our air conditioner was running as good as new. Very pleased with this service in our technician.

Tristan was here quickly plus found the problems with air conditioner. He took care of the issues & explained that American Home Shield didn't pay
We're surprised about the amount for cleaning coils & to put 2 units of Freon for outdoor unit, we had to pay since American Home Shield warranty takes over $90 a month for our plan but they didn't cover coil cleaning & 2 units of free on so it was expensive. He was a really good technician.

Steer Clear! See Myers Comfort BBB record for truth. They came to my home for a simple clog and tried to turn it into multi-thousand dollar issue claiming there was a broken pipe under the concrete slab! The next day I called a Reputable plumber and it was fixed in under an hour for under $400. They were sent via American Home Shield who are not particular about who they contract with it seems-. So Check Their Reviews too!

I put in a $75 service request through American Homeshield because my HVAC was not cooling my house on Sunday. Myers came Monday afternoon and said that my unit was very dirty and the coils needed to be clean but were frozen over. He then informed me that my home warranty did not cover cleaning because it was considered maintenance and I was going to have to pay 350 out of my own pocket. $425 at this point. They never followed up and I had to call them Tuesday. The lady said all they had available was Thursday and when I asked if they could do anything sooner because I have a 1 year old and 3 year old. She said No, and was extremely short, rude and unsympathetic. I called a competitor and they were there the next day. They cleaned my coils and had cool air in my house within an hour of arrival and the best part is they were $200 all in! I'm canceling AHS and do not recommend this company.

Air handlers went out and used my warranty service which called Myers. They reached out immediately, called when they were on the way and called when they got there. Fast, friendly service and they kept me in the loop with everything they did. They are not in my area and never heard of them before but I'm glad they were the ones called. I would recommend them to anyone.

The technician was not only professional he was polite and respectful of my property and concerns. Able to explain in detail what was wrong with my system, and completed the work in a timely manner.
Great customer service!

This company was selected by my home warranty and it is the best selection they have ever sent me! Easy to schedule an appointment, Tristan and the other tech were very prompt and professional and had my ac up and running quickly, great prices too, I would recommend them and be happy to use them for all my ac and heating needs.