Advantage Heating and Cooling

I was very impressed with heat-pump service from Advantage Heating and Cooling. After requesting service, I received a reminder about the appointment a day before, and the technician (Chris) showed up within the proposed time window. He spent several hours checking and cleaning the outside heat pump and the air handling unit in the attic. He was very thorough and willing to explain his effort in detail. He even repaired some loose wires associated with emergency strip heating and verified that the system was delivering adequate air temperatures to ducts. I was so impressed that I signed up for regular service in the future. I highly recommend this outfit.

We have always received wonderful service from Advantage. They are prompt and professional and our service guys Jeff and Josh are friendly and honest. We've used the"cheap company" before and ended up regretting it as it cost us horribly in the end, we learned our lesson and will always call Advantage.

I contacted Advantage HVAC in Vancouver, WA to set up a time for an inspection on an electric furnace and air conditioner unit for a home I recently purchased. The technician they sent out was Jeff. Jeff was on time as promised, stated to me exactly what services he was going to provide, and explained in detail the process of checking all the components on the furnace, including a few that had failed. Jeff had the replacement parts in his truck, relayed to me the cost, and replaced them quickly. Jeff provided me with a detailed written checklist of his work performed and educated me on what areas and components of the furnace that I should pay special attention to, which should help offset future expensive repairs. Thank you Advantage, and especially, Thank You Jeff!

Be sure you understand how charges work ahead of time. I did not completely understand. It is $105 for them to reach your door then they start adding charges. Summary: Excellent people, procedures and work at a high price. Details: Nick was very conscientious, did a very thorough job. He was fine with me watching and explained what he was doing. Nick is a very personable guy. He was very careful to be sure he had all the issues and by waiting an additional 10 min after he thought he might have found it the furnace failed and he found the motor capacitor. Repaired and waited another 10 minutes to be sure. Nick also helped me out by adding some sealing tape on my furnace in a few spots he waited. I think it was about $360 to find and change out the motor capacitor. Loved Nick and his work but hated the bill.

Jeff from Advantage was at our home on Tuesday to work on our heater. Darn thing wouldn't turn on when it was supposed to based on temp setting, but of course popped on a few minutes before Jeff arrived. Turns out it was a loose connector on the circuit board, and fell within the home warranty. Jeff was super nice and professional - not too chit chatty, but very personable. Got the work done quickly and efficiently. I know its a stereotype, but often repair people treat the client as if they are dumb and talk down to them. That was not the case with Jeff! I learned several things about the system than no other service person had ever bothered to share with me, such as: thermostats can be off by as much as 5 degrees; if your house is well ventilated, you can close off or partially close off the cold air coming into the system, so it doesn't have to work so hard to warm the air; and there is a valve on the duct work going upstairs, which allows you to direct more or less air upstairs as needed. Super helpful information!!! Thank you Jeff and Advantage Heating & Cooling. I will definitely recommend you!

I was very pleased with Nick and his service. He diagnosed what was wrong with my thermostat and fixed the problem by replacing it with a new unit. He was helpful to by putting my furnace filters back in for me and showing which way they go in so when I clean them next time I will know. He's a very good technician and would welcome him back to fix problems again. Thank you Advantage for coming to my rescue so quickly. Carol Scott

We've been Advantage customers for 5+ years. We have had both maintenance and installation work performed by their craftsmen and in every case have been extraordinarily pleased with their quality performance. They are quick, responsive and have always done it right the first time. Couldn't be happier with an HVAC Contractor.

The tech, Jeff, did a great job of diagnosing, analyzing, advising. He was extremely thorough and patient, and he took the time to give me details of my heating and cooling system. I finally have an HVAC company I can trust.

I just have to rave about what great service we have consistently had from Advantage! We originally signed up for the service plan for our furnace but after a few good encounters decided to take the plunge and get a heat pump installed. We were bid a competitive price, with a very thorough explanation of different plans, and we were even offered financing options.

The install date came right away, and the crew sent out were nothing short of amazing! These guys are the epitome of patience and professionalism, and forgive me if I've gotten the names wrong; Matt, Brian, Chris, and Josh. They went above and beyond, staying until 8:30pm, making sure the adjustments to our existing ducting and so forth were aligned and sealed properly. By the end of the evening the crew was still in upbeat friendly spirits and, even after a long day, still took the time to answer all of my fiance Lowell's questions about our new system. We would gladly refer Advantage to any of our friends and family. Thanks again, guys!

Last month we had an issue where our furnace started blowing cold air instead of hot- Advantage sent someone out same day to make sure we were up and running again.
Today, the same issue returned, and it turns out it was just a lose connection. Not only did Justin get here hours before we expected him, he fixed us up in a matter of minutes and gave us some information about our furnace and troubleshooting steps to help ourselves in the future.
We chose Advantage because their company sticker was on our furnace when we bought our house, but we'll keep coming back because of the great service Justin provided.