Advantage Heating and Cooling

We’ve been using Advantage for the last few years for regular service. During a recent heat wave our air conditioner stopped working. They had a technician out the next day. When he didn’t have the part needed with him, they sent someone else out to bring the part to fix our unit. They went above and beyond to help us!

They were able to come the same day to take care of the heat pump which had quit working. In addition they gave me a two hour window. due to more extensive work that expected at their previous job site, they were very quick to call and let me know it would be later. and that was an hour before the scheduled time. When we got close to the new time, I was again called and given a heads up as to exact time when Jeff was on his way. What is more amazing is, they came at 5 pm. Did not cut me off due to end of work day.

Jeff is fantastic. Professional, courteous, and explains everything he is doing or diagnosing so you understand what is going on. Even though after normal business hours, Jeff stayed even longer after fixing the electronic problem, to perform the annual maintenance/tuneup. I was amazed. Should mention Jeff was very careful to double check everything to make sure the problem would not return. Again, he told me everything he was checking each step of the way.

Service like this is so hard to find, and is what makes me a loyal customer.
Thank you. And thank you Jeff.

Our electric heat pump water heater went out the night before Thanksgiving. Advantage had installed it for us about a year and half prior. When we called for service, it took them a little over a day to get back to us - I gather they were having some problems with their phone system, and they weren't getting their messages.

That said, when he did call us back, Jeff did an excellent job. He came out first thing the following morning, diagnosed the problem and was able to fix it quickly, for a fair price.

The company that makes our water heater had recently gone out of business, but Jeff said that Advantage would continue to honor the 10 year warranty that it it came with regardless. I was very impressed with with the level of service, and will be calling them again, when we get ready replace our furnace.

Five stars is not enough. From the initial quote by Matt, to the ice cold air cooling our house, we have been nothing but pleased with Advantage Heating and Cooling. Beyond just cost, they have their competition beat with their customer service. Scheduling, invoice/payment, and coordinating were super easy thanks to the helpful office team, I primarily dealt with Becky, Pam, and Stephanie. The technicians Josh, Cooper, and Wyatt were wonderful. They were very courteous, mindful of our time, respectful of our home, and were awesome with our dogs. Matt and Josh took the time to explain things in a way I could easily understand and remember. I have had several contractors in our home recently and I have not been more pleased than I have with Advantage. You could tell the family style atmosphere and level of respect for each other was genuine. Our new heating and cooling system is running great, and is quiet! I will definitely be singing their name to anyone interested. I cannot thank our neighbor enough for their awesome referral.

My family has worked with Advantage Heating and Cooling for years! They always provide excellent service. We have had heat pumps installed, serviced and now a gas furnace and AC serviced at our new home. Jeff and Chris are top notch technicians- our family loves interacting with them. Also, at the office, Trish is always so friendly and easy to work with when getting a service scheduled. You can't go wrong with Advantage! We are customers for life!

We had very good service from Advantage Heating & Cooling. Their technician Jeff came several times on short notice to solve all our issues and concerns with our new heating system. He patiently explained how the system works and how to use the new thermostat. We are now very happy with the new system.

I called to get an evaluation on my HVAC system and a bid on ductless heating and was given an appointment for the very next day. While the technician, Jeff , was here he advised that diagnostics be run on the existing unit and, if needed, a tune up completed. I agreed and he stayed to complete the work that evening.

Even though my system is old, 1994 and 1974, Jeff advised that the heat pump and furnace were still in very good working order and he taught me the things I needed to do to keep it that way!

Jeff was thorough, explaining everything as he competently performed his work. He was polite, courteous and knowledgeable. I couldn't have been more pleased and highly recommend this company and specifically Jeff!

Jeff has done the annual HVAC maintenance for the past 8 years on our house. Jeff - and the Advantage organization - are absolutely top notch. They keep in touch to schedule annual maintenance checks, and make ask if we have any issues before the service tech is sent out. Jeff arrives on time, is polite and attentive, runs the system through all phases to make sure it is operating as expected, explains everything he is doing as he goes along, reviews all the results when done, and answers all our questions thoroughly. I wish every business I dealt with was this professional and courteous!

After dealing with several other local HVAC companies, I finally stumbled upon Advantage; and I'm glad I did. The initial inspection and quote process was extremely informative. Justin taught me how a heat pump and air handler work together to cool/heat a home. He also taught me about the different types of heat pump and explained the advantages and disadvantages of each (including price). I was not pressured to make a decision that day, which I am grateful for. Too many companies try to get you to sign a contract on the same day, and I need a night to sleep on big purchases. Once I reviewed the proposals and made a decision, I worked with Trish to get the financing figured out and we scheduled a date (from quote to completed install was 12 days, 4 of which were spent considering each of the proposals). They could have done everything in a week, I'm sure of it! Finally, the install. Wyatt and Brayden worked swiftly and skillfully to finish the entire install in 1.5 days. The quality of their work shows - everything looks and works better than I expected. They left no mess and were very respectful (I was working from home both days, and I was able to take meetings without any interruption - maybe just some drilling from time to time but nothing crazy). Both were wearing masks the entire time which is much appreciated given the current pandemic. Overall, I couldn't be happier with the product or the service provided by the team at Advantage. I will be recommending them to family and friends. Thanks!

Advantage Heating and Cooling is my hero. Last night, the tech Jeff came out to repair my heater. It had stopped working, and even though I was the last client on his list and way beyond normal business hours, Jeff was personable. He was cheerful, kind, and he took his time and walked me through the whole process. I have been using this company for over four years, and I never have been disappointed. The staff is always polite, knowledgeable, and professional.

Thank You,
Janette Bach