Washington Energy Services

We had a gas fireplace installation. The guy who came out to give a quote was very pleasant. We waited about 6 months to get the funding to do the installation, and they said the price had gone up by $1000. We asked if they would honor the original estimate which they did- called it a managers discount. However, little did we know that they would downgrade what we had chosen so that we what we thought we were getting- a fireplace with a brick background- ended up being a black box. When I called to explain that we had chosen the Supreme and were lead to believe it included the brick interior- we were told that was a markup and would be an additional $450. Also, because they shut our gas line off on the day of installation, our water heater pilot had gone out- leaving us without hot water later that evening and into the next morning. We couldn't get the pilot lit, so they sent a technician out the next day. It just seemed a bit sloppy that they didn't check that before leaving- since after all - they are an energy company. The product itself seems solid- but we are not happy with the misleading quote and lack of attention to detail. When we called about these things- the office person seemed a bit dismissive. In retrospect, I wish we had gone with Sutter Home and Hearth since they seem very transparent and detail oriented- also gas fireplaces is all they do. I have a feeling we would have had better service.

We recently had 24 new windows installed by WA Energy at our home and the quality of the windows and their Sales and Installation Teams were fantastic. They completed the installation in a few days which was faster than we expected. They always showed up when promised and cleaned up every day when finished as if they hadn't done major demo that day. We compared 5 window companies and WA Energy was the most professional in their explanation and pricing. They didn't make us feel like we were dealing with a used car salesperson like a few of the other vendors we heard from. The new windows were manufactured in the time period we were told to expect. We just love our new windows and we feel the finished product looked more impressive than the sample window we were shown. We would recommend WA Energy without hesitation.

Woke up to no hot water. Called WES as they had installed the heater. They came out the same day and fixed the problem within minutes. Cris was a friendly, knowledgeable, and skilled technician. Not only would I recommend WES to anyone, I intend to hire them for upcoming door and siding projects.

Washington Energy Services has done a phenomenal job with our huge siding project. In the past 2 years, they have also done great work replacing our furnace, adding air conditioning, and replacing our hot water heater. Always the most professional, from the initial estimate to the planning phase to the construction on site. Every project we got multiple bids from other companies and with every project, we hired WES. I highly recommend this company for any home project.

Patrick and Diego removed our old heat pump and installed our new ductless heat pump(s), they were extremely efficient, didn't get in our way or bother us at all, were very kind and polite, a pleasure to have around. If we need any work like this again, we hope they come back!

Update: Pat Carr came out to help with some system errors, wonderful job explaining that it was user error causing it, and a detailed rundown of how the system works and how to use it correctly, with the wifi option and smarthome setup we have set up. We couldn't ask for better service than we get from WES.

We had windows installed about 20 years ago, ten years later i'm redoing siding and the contractior has discovered how badly the installation was done, they cut off the flanges and used silicone to cover up gaps created, watergot in and damaged my framimg $8,500 to repair. horrible installation done by supposed experts. Useless. Maybe they got better but i have my doubts.

I haven't written a review since 2015 and wasn't going to review this company but decided it was something I wanted to do.

All I can say in a word is "NO!" Unbelievably negative experience. I am so grateful that they didn't do more damage to my has than what was done. I kind of had a bad feeling when they showed up to my house and then things just snowballed.

Bottom line. I'm going with another company in the Seattle area. there are lots of really good companies. Olsen Electric, Gene Johnson, Ballard home heating. try someone else. their Yelp reviews are bad.

I am also contacting L&I and BBB. Best of luck to whom ever is readying this.

I recently had Washington Energy install a new Lennox AC unit for my home. After agreeing to the install, a tech came out to do a final evaluation of the scope of the project and explained to me in detail their game plan for installing the AC unit. Another crew arrived a couple weeks later to conduct a duct pressure test. On the day of the install, the crew arrived on time, the tech went over the game plan once again and did identify some code issues that needed to be addressed during installation. Mainly with regards to my old gas furnace and ventilation issues. The install was done very professionally, and finished the job on the same day. The electrician showed up and hooked up the power and tested the system. Before leaving, the tech showed me how to use the new AC system with my Nest and how to clean the AC coil drainage pipes. They cleaned up the work area inside and out and left the place as it was. The city inspector told me the installers did a good clean job with the install, no correction was required. Overall experience with the install was painless, quick and complete. The attention to detail and knowledge of the installers was impressive. All the people I met from Washington Energy was very professional, courteous and polite. Felt very comfortable working with them again on future projects.

We love our new furnace and AC! Install was timely and went smoothly. Great job by Hector, Anselmo, and Vlad, as well as the electrical team. Left our garage tidy. Very pleased with the whole experience. Worth every penny. Recommend highly!

I contacted Washington Energy this week to request maintenance on the ductless heat pump they installed in 2016. They were out this afternoon, thoroughly inspected and cleaned the unit, patiently answered all my questions and best of all, quickly and efficiently got everything working normally again. I remain delighted with Washington Energy, with the durability and cost effectiveness of my heat pump, and with both Cheryl, the Customer Care Coordinator who assisted me and Cris, my HVAC Service Technician. Excellent service!