Washington Energy Services

Jordan, Jerry and LP were efficient, punctual, clean and informative when installing our slider. Tim was very helpful in the process of choosing the right materials and making a plan for our home upgrades that will work best for our family. I will continue to use their services, and recommend them to others who are in the market for a variety of home improvements. We had quotes from many companies, but felt they had the best quality, price range, and customer service.

Everybody I dealt with were great from beginning to end. The duct work performed by the team is a work of art. I'll be calling them for any HVAC need I can think of moving forward.

Cris provided excellent, considerate and very efficient service, not only on his initial service call, but also on his return visit to replace a part on our generator.

I've had them install my forced air gas furnace and my tankless water heater. You will pay a bit more, but the quality and the warranty on work was worth it. Easy to work with.

My experience has been strange.

It was really easy to schedule a free consultation online and I got a reminder phone call and email. The technician called ahead and gave an ETA, arrived on time. All great!

My consultation was for the replacement of a 1970s furnace with a heat pump / furnace - the whole appointment took about 15 minutes. Maybe they are just really efficient but it made me worry that whatever quote they provided wouldn’t be tailored in any way to my house.

I got my quote emailed to me the next day, as promised, and noticed some inconsistencies with it. I replied to the email with a few follow up questions. I never heard back.

Despite not hearing back about my questions, I continue (3 weeks later) to get “following up on my visit” type emails. I realize they are automated but there is no way to opt out and I already replied so I shouldn’t still be on this email journey.

I went with another company for my project.

Washington Energy Services sold me a condensing boiler (EVO Hamilton for radiant heat) back in 2009. It took them almost two years to fix issues after issues, I was willing to work with them during that time. The boiler never provide adequate heat to my house or energy saving they promised. In addition, the maintenance has been nightmare, it require $150 parts in additional to expensive labor cost. Not too many companies know how to maintain or repair this boiler.

Worst, they refuse to service this boiler few years ago.

I contacted the EVO Hamilton Engineering company who told me this type of condensing boiler should have never be installed for home use, it is for commercial building and require regular maintenance.

I don't know how they have BBB A+ rating.

WES just saved my day! Long story short I have been dealing with hot water sputtering issue at my house since June this year. I called the water heater company after a month of observing and trouble shooting myself. When they came out they couldn't find any leaks or issues with the water tank (because it was newly installed January this year so nobody suspect that it could be filled with sediment which created air bubbles during boiling process). I ended up having the water heater company (not WES) guys came out three times + two times paid plumbers / leak detection people to troubleshoot. Eventually the water heater company requested WES to come trouble shoot and replace the hot water tank. The WES technicians arrived were so knowledgeable and polite, they not only honored my request to fix the fittings on top of water heater replacement, they also help diagnosed my shower pressure issue which lead to fixes. Just want to give the company a proper recognition by leaving a 5 star review here, good job and thanks!

I've never left a google review for anything or anyone before but I have to give a GLOWING review for my Washington Energy Services team especially Terran Miller who lead the installation team. First, it's not easy to spend a bundle on a new heating and cooling system. What we needed to put in to our 100+ year old house was complicated and pricey and I was nervous to say the least. But the final product is so professionally and artfully done (to work around the charming architecture of our house was not easy) I am no longer having second thoughts on the purchase.
Even though the units weren't what we were expecting (they were bigger than we thought the would be) they fit the rooms they were installed in. Terran personally measured each wall, coordinated with me on exactly where they would look and work best and walked me through each cut and angle he had to do to make the outside cords and tubing most efficient. He even advised me on how to best paint the parts to make them the least noticeable - I learned a few tricks from him.

Scheduling was tough with everyone trying to get cooling in before another scorching summer, and I have to thank Nikki and the installation team for working with us so our original install date could be kept. And everyone was so polite, truly helpful and caring. It might sound trite, but when you are spending thousand of dollars, even though it's not glamorous, it's really nice to be treated with that kind of respect and consideration. The whole team, from sales, inspection, scheduling and billing to electrical and install made us feel important and cared for.

When the install was complete Terran walked me through every aspect of the use, care and maintenance or each part - from the individual cooling heads, filters and heat pump. I mean who would have thought that I should watch out for my dogs peeing too close... wouldn't have crossed my mind until it was too late. And when I mentioned that both of us struggle with summer allergies he came up with an air scrubbing solution that I would never have thought of using.

I know Terran had a long drive ahead of him at the end of the day, but he stayed the extra time to make sure all the walls were clean, that I understood what I had just purchased and to thank me for my business. I actually was a bit sad when he left, I was so enjoying his company and enthusiasm for his work.

Terran's team of Travis and David were as friends, considerate and kind as their lead was, and worked HARD. They came on time and were considerate of the neighbors and my need to work from home (meaning they worked their louder work around my schedule.)

Overall I'd give this team 6 stars out of 5 if Google would let me.

Washington Energy Services did an outstanding job installing a complex ducting improvement in our 1946 3-story home.
We already have a good furnace and heat pump, but there were no return vents on the upper level, just supply vents.
This was causing a severe thermocline in the summer, with an immoveable mushroom cloud of heat in the bedrooms upstairs, even with an attic exhaust fan and lower levels 20 degrees cooler.
We did not want the expense of a mini-duct system if we could avoid it, but we were concerned that improving the return problem with new ducting would involve extensive structural revision and remodeling.
Gabriel came out and determined that it could be done and provided us with a very reasonable estimate.
Terran and Travis arrived on time for the installation, which required a number of creative solutions to minimize the disruption during the project, keeping us well-informed every step of the way.
They installed concealed ducting from the ceiling of the garage, through closet interiors, all the way up to the attic and out to three dampered return vents in the bedroom and stairwell ceilings.
Gabriel and Cole checked on the project several times and the contract was completed on time and on budget.
We were very happy with the outcome and plan to switch to this company for our ongoing HVAC and tankless maintenance needs in the future.

Great help and care of customers. Installed an AC and sub panel. Install was done well and worked with me on placement of piping.