Main Street Heating & Cooling

I called and they answered immediately and had an appointment open for the next morning! They were so nice and professional on the phone and in person.
My tech was AMANDA, and she not only fixed my problem but educated me on a few things as well. She was in an out with my furnace running top notch within an hour, and ensured me that if anything went wrong tonight she’d be back out as soon as possible. Even though I won’t need her, it was comforting as it’s January so temps are pretty low.
Oh, and I also wanted to comment on how friendly she was and respectful. She put on her blue shoe booties when she came in my house and just went the extra mile. I am really glad I called Main Street, and you’re in my contacts for next time too! Thank you!

We have had Main Street over for A/C maintenance in the past and we recently had them install the new HVAC duct work in our basement that we are finishing. They have an excellent booking system, they are punctual, and the technicians are professional and courteous. Their estimates are honest and fair and the work is done well. Main Street is a company you can trust to work on your home.

Main Street Heating and Cooling was so great to work with! They were organized when they set up the appointment, and kept us posted the day of the repair to let us know where their technician was and when they would be at our house. Our technician Tanna was awesome! She was knowledgeable, friendly and went above and beyond to make sure our air conditioner was repaired the right way and that the repairs would last. We own several rental properties and we will definitely be calling Main Street for any of our needs in the future!

The Main Street Heating & Cooling team have won my family's lifetime business as a result of the exceptional service they have provided on two separate occasions. The team's customer service orientation, technical amplitude and genuine appreciation for a high quality outcome that meets their customer's needs was evident from the first phone call we made. After having a new AC and Furnace installed with Main Street, we will only come back to this team for future heating and cooling needs. Thank you Doug, Brent and the extremely knowledgeable and friendly installation and customer service team!

Jose was right on time. Very Professional he did a great job. Thank You!

The most knowledgable group in Heating/AC that I've experienced. Super courteous staff and very clean with their work. We just replaced our carpet right before - the guys wore shoe covers and put drop cloths everywhere. Highly recommended.

The repair tech (Tanna), was awesome! She really hustled to get the correct part in time so we wouldn't fry over the weekend (so grateful, thank you Tanna!) . She was knowledgeable and fast, rates were reasonable and I would recommend Main Street in a heartbeat.

All I can say is Amazing. We had our AC go out on us on Thursday night at 2am. I left a message for them to please call me first thing in the morning. We had Doug come over Friday (this is not the first time) and let us know we needed a new AC. So knowledgeable and very honest. Last year he let us know we were about there with our AC and helped us get one more year out of our system. We had a new AC in by Wednesday of the following week. They loaned us a small AC to get us by as the heat was over 100 plus. Small company- very honest- and checks every detail to make sure the customer is happy The install team is an A team, They clean up after themselves, drape the floors and are so kind and helpful. checks all details and explains everything and walks you through the new equipment. Total customer satisfaction. I would only go with this company as this company cares about us! You get no run around or wished you went with another company. Only company I would use.

I'm really frustrated with Main Street. Our thermostat kept shutting off on us, leaving the house cold in the winter. Main Street convinced us that our problem was that our furnace needed to be replaced, which they happily did (of course), and even tested a different thermostat, which also shut off on them.

They installed the new furnace, tinkered with adjusting settings, reset our thermostat and when it still didn't work right while they were still in the house they shrugged and happily walked away. I guess it's my fault their furnace doesn't work. Normally I don't like being this kind of person, but I apparently purchased a new furnace that doesn't work...I'm back to square one. When the invoice comes I'm seriously tempted to refuse to pay it.

By way of an update: Our air conditioner wasn't working as temperatures began to rise in the spring. We had another company come and look at the air conditioning unit only to find that either the evaporator coil hadn't been replaced (despite appearing in the invoice) or was in extremely poor condition and badly leaking coolant. The techs who replaced it this spring said it didn't appear to be new, and likely wouldn't have been considered up to code if it was. The damaged coil was apparently a significant root cause to our air flow problems.

Tanna did an excellent job diagnosing and cleaning our furnace in West Jordan. Main street charged a very reasonable price, the staff was friendly and the furnace has been working great all winter. I'm calling them from now on for my HVAC repairs!