Comfort Solutions

I needed a repair done on my 1995 gas fireplace. It got complicated really quickly. Old parts. My tech, Jason, stuck with it, and persisted in getting things going. In the end, he took the time to throw on some black paint and make it look nice. He really stuck around to make sure I was 100% satisfied. These guys really breathed some life into the old dinosaur and it looks and feels great again! Saved me thousands of dollars it would have taken to replace it.

Comfort solutions did a fantastic job with my fireplace repair, technician was great, friendly, and seemed to know his craft but the reason I'm not giving 5 stars is because of the cost of said repair. First of all there is a charge of $109 just to show up (pretty standard). It was discovered that I needed a new thermal coupler and some more sand and glowing ember material. The universal thermal coupler that is literally a $20 part was priced at $150 on the bid, and the technician wanted to charge me $299 for removal of logs, 1-2 pounds of silicate sand, ember material, and re-decorating. I declined the $299 charge and while he was out to get the coupler I literally removed the logs myself and in 2 minutes that was done. Upon his return I asked if he'd sell me the sand and ember material, which he agreed to and charged me $60 for that but then I was left to "re-decorate" which also took me only 5 minutes and was happy to do it to save $299. All in all is was a great experience but WOW....$150 for a $20 part and $299 for 7 minutes of work and probably $30 of material seemed like price gouging if I've ever seen it. I'll watch a YouTube video next time and do it myself.

Couldn't be more pleased with our new gas burning insert. Took care of the drafty black hole we had before. Our techs Dylan and Tyler were fabulous!!! They were very friendly and made sure we were happy with everything before leaving. Wound recommend this company and Tyler and Dylan . Thank you

Pretty terrible experience with this team. They came out to clean my fireplace, and within two minutes they told me it was unsafe to use and they wouldnt clean it, charged me $100 for the "inspection" and then left. After speaking with customer service they said they would only refund the $100 if i bought a new fireplace with them...

Great customer service, from start to finish. They were very easy to work with.When it came time to schedule the install, they worked around our schedule. They showed up on time. Paul was great. He asked me if I had any questions about the install. There was a problem with the power to the fireplace. He help me track it down and tried to fix it. The fireplace worked when he left. It would take an electrician for a permanent fix. I would recommend Comfort Solution’s to anyone looking for a fireplace.

Jeff and Tony were awesome for our install. They showed up right when they said they would. They were kind, courteous and very professional. They did a great job protecting our house and cleaned up any mess before they left. Jeff did a great job explaining the use of the fireplace to us. We are excited to spend the winter with our new fireplace. Thanks Jeff and Tony for the great job you did!! Highly recommend having them install your fireplace!

From our initial visit to the install team, our dealing with Comfort Solutions was amazing. They were up front, fair, and honest. It is obvious they want happy customers and providing us personal attention delivered. I can't recommend them high enough. Our new gas log looks terrific. The installers - Sabina and Dakota put a bow on the package with great service, safety, and each step.

The appointment started in the window of time indicated. Jason was very professional and courteous as always. Do to Covid, we still wear masks. Jason never fails to wear a mask. His knowledge of my system is very good and he is very thorough with what he does and explains what he is doing. With the shortage of experienced employees, I hope Comfort Solutions regards Jason as a valuable employee. Thank you.

We bought two gas zero clearance gas fireplaces from Comfort Solutions. Everybody that we worked with was great. In particular Zach and Coda, who did the install stood out. They were helpful, knowledgeable, and courteous.

The flare fireplace looks amazing. Joe Garner did an excellent job communicating the schedule and progress with us from start and until finish. Highly recommend them for your next fireplace.