Comfort Solutions

We are thrilled with our new fireplace insert! Our first visit to the showroom, Shane was courteous and educated. He listened to our needs and recommended the best alternative for our new fire place. We were then connected with our comfort Advisor Aaron who came to our home to measure and evaluate to make sure the insert we had selected would work. We then received a friendly phone call from an office staff member to set up installation date. Our installation team Zach, Sabian and Tyler showed up promptly during our time frame that was given to us. They were totally professionals in their work, especially when it came to social distancing, wearing masks and following the COVID-19 protocols. They were awesome! We would consider the whole experience from start to finish an exceptional experience and would recommend Comfort Solutions to anyone.

Jeff, Zach, and Sabian did a fantastic job with the install of the new fireplace! Appreciate the attention to detail and how they walked us through everything.

Dave was excellent to work with through the sales process as well!

Other fireplace companies were having a hard time figuring out how to vent from the basement, since we have a unique setup, but the Comfort Solutions team was knowledgeable and helpful as we figured it out.

We needed to replace a wood stove that hadn’t been used for over 3 years due to inversion and environmental issues. We missed having a ambient heat source in our basement and decided to invest in a new gas stove.
Dave advised us on a stove that would be perfect for our spot.
Tyler and Dylan came and did a wonderful job replacing the old stove with this sleek new clean burning stove. It was an all day project for them to do this huge job for us. Running gas lines, carrying out a heavy old stove, putting new vent inside the chimney and probably more than we even realized. Their work was done with an eye to detail and cleanliness. All instructions were explained to us and all questions answered.
We are extremely happy with our new stove and extremely happy with all those who helped us get this big job done.

Jeff and Steve show up right when promised totally tunes up the fireplace including touching up thee paint. No mess just a great fireplace. We liked the fireplace so much installed a second one Tyler,Dylen and Dakota we awesome. On time, great install, left no mess. Highly recommend

Jeff, Dakota, Tony. Great installers. Extraordinarily competent. Jeff even helped reframe some things to ensure the job was done correctly. He also gave us some great finishing ideas for the chase as well. 5 stars all day!

Very disappointed in the service. The initial sales rep did not accurately measure/assess my wall. He sold me a fire place that was too large and they had to build out 5 inches to make it fit instead of being flush to the wall. It is now costing me an extra 2,000 due to their error. They did the initial install in the beginning of November and didn't reach back out to finish the project till the end of January. Finally set up an appointment between 8-11 and they texted me at 10 am saying they had an employee call in sick that morning so would have to reschedule. Would have been nice to have been notified at 8 am instead of waiting 2 hrs for an appointment that wasn't happening.
* thanks for the reply comfort solutions. I did reach out. Spoke with Adam, the Sandy Manager. He supposedly reached out to the owners for the error and they didn’t want to do anything to help resolve the issue.

Jeff and Tyler came out to install our fireplace today. Aaron was our sales rep. They did ask us to leave a review but it is totally deserved. From start to finish, everyone was super professional and we love the end product. We were worried an insert wouldn't look as nice as our natural fireplace but it looks awesome. They were way cheaper than other options and even ran the gas and power which other places weren't offering. It took about 5 hours to install everything. They were very clean.
Don't waste all of the time we did searching for the right company. Just go with comfort solutions.

We’ve had various problems with this fireplace since we got it. The remote doesn’t work. Customer service has been good.

Just had a new gas fireplace insert installed. Super happy with it. Everyone, from the guy in the showroom (Jeremy) to the installers (Zach and Sabian) were great. They did a good job of keeping the house clean and protected during install as well as keeping us informed as progress was being made and any issues that would come up. I Highly recommend going with this company.

My new stove was just installed today. So far, I have had a great experience with Comfort Solutions, beginning with customer service and Jeff, my consultant to Zack and Sunny completing the install. The entire team had great communication throughout the experience and provided excellent customer service. Zack was sure to cover the pre-walk thru and final walk thru, thoroughly. I was impressed with the level of respect that was shown for my home and the mindfulness to keep it clean and protected from debris. I was told the install would take all day and it did not; they got in, got the job done, and got out. Like I said, it was only installed today, but I look forward to enjoying the new stove for years to come!

Tried to get a fireplace installed but they were 4 months out on an install. I had someone else do the install, kind of a pain but had to make it work. Well within a year the fireplace stopped working and I was told that since they didn’t do the install there is no warranty, even on parts. I thought, dang that is too bad but whatever. Turns out their schedule just to get someone to look at it is 3 months out.

Basically if you buy from here they can’t really do much for you within any kind of reasonable time frame. If you get a lemon then good luck, you’re pretty much SOL.