Expert Services - Plumbing, Heating, Air & Electrical

3 stars for fast same day service. The plumber, however, was unable to identify the problem. I had no hot water pressure in 2 sinks but full pressure in the showers. He kept thinking it was the hot water tank - well obviously not since I was getting hot water elsewhere in the house. He wanted several hundred dollars to diagnose the problem but after 15 minutes I knew the problem was with the faucet because the supply lines had plenty of pressure when I disconnected them from the sink. Gunk got into the supply lines inside my faucet. Tried replacing the $9 cartridges but that didn't work. Replaced the $75 faucets and up and running. Took me 4 hours to do all that which included 2 trips to the hardware store, but saved me plenty of money. The plumber was decent though, and only charged me the $29 service call and not the extra diagnosis fee (for the non-existent water heater problem) but then again he only spent 45 minutes at my house and couldn't solve the problem.

Had a leaky water heater during the night and called Expert Plumbing this morning. They were able to come out before noon and make the needed repairs. Advised me of the problem and informed me of the probable causes. Expert Plumbing is my “go to” for plumbing problems.

Anthony did an excellent job!!! Our water pressure valve blew causing quite a mess. Anthony came late Sat night, and quickly helped us take care of the problem. He was friendly, kind, and very knowledgeable! I am grateful for Expert Plumbing, Heating & Air's after hour emergency services! I highly recommend them! Thanks!!! 😄💗😇

Stewart did an excellent job with the electrical work in our basement. The price was reasonable given the amount of work that was done. He made sure we approved the location of the outlets and can lights before fixing them in place. He worked extra hard to finish the rough-in electrical work in one day, and offered to come back for no additional charge when my husband wasn't satisfied with the height of the wall-mounted tv outlet. Best contractor we've worked with so far on our basement finish project. Highly recommend!

I have had a continual string of issues with Ben Franklin Plumbing. I originally called them out to have the disposal fixed and unclogged, and to have the toilets fixed so they would stop running. A plumber came out and unclogged the disposal and replaced the flapper and accessories inside the toilet, but neglected to fix the second toilet. Within two days the sink was nonfunctional again, and the fixed toilet was still running, in addition to the second unfixed toilet. A second time a plumber from Ben Franklin was brought out, and they attempted to fix both toilets. I was charged for this second visit. The toilets were still running.
At this point I called a different plumbing company, which removed the disposal completely, and adjusted the toilets so they would stop running. I called Ben Franklin to discuss having my payments refunded, and it was agreed to by the billing manager that the full amounts for both visits would be refunded.
Over a month later, and no refund check yet received, I called again. During this call the billing manager back-pedaled and said she did not have the authority to issue a full refund, and that she does not believe the problem was not fixed. It is very sloppy management to not have called back or tried to resolve the issue. Instead, Ben Franklin Plumbing left it alone, presumably hoping I would no notice their failure to follow through with their agreement.
At this point supposedly I will receive a call tomorrow about whether or not the owner has authorized this full refund which was already agreed to.

I find this sort of behavior unprofessional and frustrating to deal with. I would not recommend Ben Franklin plumbing.

UPDATE: I did not receive a call "first thing in the morning" as promised, and I had to call back the following day. However the full refund was granted, and they promised to have the refund in the mail by the end of that day (Friday). The refund came promptly on Monday, which I appreciate. In addition, they included a gift certificate in the hopes of earning my business back. They have not earned my business back, but I do acknowledge the thought. They also asked that I update my google review to reflect my satisfaction, so: Overall, I am slightly less dissatisfied with this company. They did finally follow through on their promises after I continued to contact them, but the process was entirely too time-consuming. I would recommend this company at your own discretion.

Expert has been the best plumbing service I have used hands down. Fair/competitive prices and professional service. Always on time. John was our technician he’s a pro and such a kind person, a pleasure to have working in your home. Highly recommend Expert.

Joe came and saved the day when no one else would!

My kitty was stuck down a storm drain and I had called multiple plumbing agencies and no one else would help expert heating and plumbing was willing to come give it a shot so Joe came with a smile and a wonderful attitude ready to help me save my cat!! 100 out of 100 recommend him any day!! I know it’s not your typical plumbing job but I know he would have the same happy to help attitude with any other service you might need!! Thank you Joe and expert heating and plumbing ❤️

Had Expert Plumbing, Heating, Air & Electrical come fix a water heater that was terribly installed by the previous owner of our new home. Service was great, and they worked well with our schedule. Couldn’t be more happy about the work they did.

Chandler was very professional and friendly. Gave adequate notice for his appointment. Performed the repair quickly and efficiently.

We have had two different sets of plumbing issues taken care of in the past two months. Main water valve coming into the house, and then water taps to the washing machine replaced. Scott was our technician and was great to work with. He showed up on time, gave us options to correct our issues, and gave us pricing options so we could decide what to do. Anyone who has had home repairs knows how miserable it is to only be told what to do to fix the problem and how expensive it will be. I love options. Scott did a fantastic job both times. I would hire him again in a second.