Hartman Heating, Air and Fireplaces

Recently I had my air conditioner compressor unit and coils replaced by Hartman Heating. The previous unit was installed incorrectly by another company and the unit was not completely compatible with my home. I spent years of frustration with the older unit.

Last year I had called Hartman for a tuneup. Jason came over to do this tuneup. He stopped half way through the tuneup and let me know that a tuneup would not solve the problem and what was needed. Of course this reduced the charge drastically. I was really impressed on how I was treated at that time. He explained what was needed and made phone calls to make sure what special savings would be possible.

At this time I had the means to make the necessary changes. So I called Jason a couple of weeks ago and he came over and we put together a work order.

I really appreciate Don and Tim who came over and made the installation and needed changes. They were very thorough and professional and did a super quality job! (No messes or cleanup needed, I just enjoyed the cool air!)

I finally have a happy family during these hot summer days!

Hartman has a life long customer!!

I have used Hartman twice in the past 6 months, once for a new furnace and again for a new water heater. Both times I received EXCEPTIONAL service! Mark Nicholas was extremely helpful in getting my information to the office quickly, and Rachel called me first thing to schedule an appointment.

I also received a call 30 minutes prior to the scheduled appointment time, just to let me know the technician was on his way and would arrive a little bit early.

The technicians took the time to explain everything about how our new furnace and water heater worked and when to change filter, get service, etc.

Absolutely professional company!

I was very pleased with the level of service given by Shane P. He was right time for a early morning appointment and took the to explain everything to me and help me understand the issue with my air conditioner. He fixed everything and the pricing was more than fair. He even checked my furnace filter and when it turned out to be dirty he replaced it at no charge. He went above and beyond what I expected! I will definitely use their services again!

I had some initial problems with how my financing account was set up, but in the end the company and I reached a resolution. Also, the installation services were great. The technicians were very quick, friendly and knowledgeable. One of them even called me the next day to check on the system and ensure that I was satisfied with the installation.

I have suggested Hartman Heating / CSI to several of my friends, and to my brother for a new furnace A/C system, and my Mother for a new system as well. Recently they did a project for me at my home, and were several thousands of dollars less than a competitor. The work was done in a timely manner, and the after the sale customer service was top notch. I will continue to suggest them to any of my contacts that ask for a referral to a high quality contractor.
SB

I have had Bruce and Sam from Hartman here all day installing my new furnace. I have had to hire and work with companies offering these services for more than thirty years in my job and believe me when I found a good one I hung on to them. Hartman would have been my guys. From the start on Tuesday to the finish today, they have been the best. Thanks so much.

Not accommodating in the least bit. I needed a simple question answered about how their techs wired the thermostat. Their service desk refused to take my contact details and have a tech call me. Instead wanted to charge me for a tech visit to answer a 5 minute question. That is not customer service.

I called the local Trane Supply house and their techs graciously answered my question. Customer service is about helping the customer. They did not and as such I will take my business elsewhere.

Followup after reading the response below it is clear they did not understand that I tried to get the service desk to take my contact information and have tech call me. They would NOT they would only arrange for a service call.

Hartmann installed a new furnace and central air for my 100 year old home in September 2014. They provided the same for my parents a few years before and they were thrilled, not only with Hartmann's product, but their service. In an effort to be a responsible consumer, I got three bids. Over the years, I've learned it's best to not pick the cheapest bid nor the highest. This happened to be the case with Hartmann....and my advice to myself has served me well. I have nothing but good things to say about all the people I met during the process. The salesman, Marc, was very thorough and explained things to me in an easily understandable way and was knowledgeable about the cost and the products...he's great to work with. The installers were amazing...what a hard working crew! The follow-up service from the office, and from Lo (sp?), especially, was both gracious and generous. I'm really picky about who I have doing work on my house. Hartmann has now made my list of trusted businesses that I will call again in a heartbeat and not feel the need to get other bids. My only regret is that I just found out today that they do plumbing and construction and I missed out on an opportunity to give them more business fixing a major sewage problem I had at my house in December.

My 15 year old gas furnace decides to stop running. I had another company come out and want to replace the part for 1,500 after 5 minutes of looking at it. Hartman Heating and air comes out later that day, gets right into the furnace, pulls some things out, find the fan is clogged with built up sulfur, gives it a good clean and its back to running. The Teck. informed me that we should be prepared to replace the furnace soon but it will continue to work.

Thanks for the hands on work and the honesty and we will call Abundant when we are ready for a new furnace.

I had used Hartman in the past with nice results so I called them when my furnace quit. I suspected it was an easy fix and sure enough, the tech replaced the igniter and it started up fine. Then guy tried to tell me it was leaking lethal amounts of carbon monoxide. At first I believed him until he kept dwelling on it and showing me the high readings. He called the salesman to come out and while we were waiting he said I could turn on the furnace in the mornings "to get the chill out of the house" until my furnace could be replaced. RED FLAG. If it were spewing carbon monoxide as he claimed, I would be dead. He charged me $350 and left. $350 for an igniter that took 5 minutes to replace. The salesman arrived and right off the bat acted like I was wasting his time even commenting he had other appointments like he was doing me a favor to even show up. As I asked questions he would barely answer like I would be too dumb to know what he was talking about. He quoted me an outrageous amount for a new furnace and had the nerve to ask me where I would be getting the money to pay for it since I was semi retired. After he left I called the gas company. They came immediately and spent two hours checking my entire house for this "high" amount of carbon monoxide and found nothing but normal levels. I bought two high quality carbon monoxide detectors and have had no high readings all winter. They were definitely out to score a sale. Beware.