Expert Services - Plumbing, Heating, Air & Electrical

Great experience with John and Jackson. Great service, excellent installation and fast!

Initial service was pretty good. They came in and got my system fully installed in a good timeframe.
The problem came afterwards. A couple days after install the system stopped working. They came back out and had too- long screws in the circuit breaker. Fixed pretty quick.
Worst is that they cut a hole in my wall and foundation. Over a month later and 3 phone calls and I'm STILL waiting on a response. Yes, just a response at this point. Also, found out the journeyman installer was terminated so.... makes one wonder......

The only thing that was missing is that the technician did not have all the parts needed and had to go get them. We sent previous pictures of what needed to be done. This made him take more time to complete the job. He was very detailed on the installation.

David was courteous and professional. Very quick response time. Overall did a great job.

This company is top notch, completely upfront and honest in everything. I had a sewer line back up and it needed to be replaced. Poncho was my technician on the initial evaluation and the major work of replacing the sewer line. On time, professional, honest. I was kept in the loop on everything. Very reasonable pricing as well. Best experience for such a hard thing to go through. Highly recommended.

This was the best experience I've had with a repairman and company that I can recall. Richard was extremely helpful I felt like he went the extra mile in helping me to get my repair taken care of in a timely manner and at a reasonable price. I would recommend this company to anyone.

Chris and Mark did a wonderful job! they kept me updated during the whole process of getting air conditioning! They also fixed my shower the same day. They were friendly and professional. I will recommend and use them for every heating, air, plumbing and electrical need that I have!

John was great! Super friendly, knowledgeable, and helpful on the job. I scheduled an appointment to have a main sewer joint that extended to the washer repaired. I woke up at 5am, saw an opening from 12-2 the same day and John showed up at 1130. He had it diagnosed and repaired in under an hour. Plus they gave us a nice discount for the work. Great Experience!

The office staff was friendly and willing to provide a price range unlike some companies that wouldn't tell us anything about price until they showed up. To top it off, one of the other companies wanted to charge us a nonrefundable $69 to give us the 'privilege' of an estimate!

Scott arrived in a timely manner and was great! He was quick, willing to explain everything he was doing in detail, and was very respectful of our home. He was careful not to let water leak anywhere, took time to clean up well and leave things just as he found them. He even noticed an issue with slow flow in the bathroom sink and fixed it on the spot, no charge. I'll use Ben Franklin Plumbing again!

I called on a Saturday morning and they got me on the schedule for Saturday afternoon. The window I was given was noon - 2 and then I even got a follow up call around 11 to let me know it was looking more like 1:30 that the plumber would be arriving. Andrew was nice, professional, and took the time to explain the costs and break everything down as much as he could until I was comfortable with it. The only thing about my experience I wish was different is that there was a clear explanation between the cost of parts and the costs of labor. Each item seemed to have it's installed price which included parts & labor. Overall a great experience though and would recommend this company to others