Otis Air Conditioning and Refrigeration

Great company to use, they were fast on the job and got it done quickly. The Technician Randy knew exactly what the problem was and got it fixed up!

Everyone in town was too busy and ready to overcharge for after hours. One call to Otis Air conditioning & Refrigeration and within ten minutes this company was at my door and on the job. Quick, Efficient, Superb customer service skills and had the parts we needed on hand with a better quality and warranty. The gentlemen who arrived on site went above and beyond in the heat of the day. They were highly knowledgeable and had a program for maintenance that not only is better priced than competitors but better additional offerings that will serve any household or business alike in all manners. This company won me over in a heartbeat. Real honest workers who are timely and the best customer service I’ve had in years. If you have a job this is the company to call. As a disabled mom with health conditions and three special needs kids I couldn’t have made a better choice today. Thank you for everything and give these men a raise. Kudos to great company representation on the job site. You have won a forever customer in my home needs and from my picky perspective when it comes to hiring that means a lot in my book.

We called and had someone come out to our house in less than 30 minutes. We live all the way out in Henrietta so we were super impressed by the response time. The guy who came out was very nice and professional. He found the issue with our AC unit and provided us with different solutions. There was an issue where we got mischarged and they office staff quickly refunded us and gave us a call explaining the discrepancy. Overall great service

AC went out on a Sunday night. I called that night to set up an appointment and they were at my house by the morning. Had the AC fixed in 30 minutes or less.

Fast showing up. Knowledgeable and friendly staff. However, they did not provide me a formal bid in writing for actually repairing my unit. So I wound up paying them $90 to basicly come tell me that my unit wasn't working. So I decided to give my business to someone else. I give them 3 stars for being fast, friendly and figuring out my system didn't work. If your system doesn't work, you can pay me $50 and ill come poke it with a stick and tell you that it doesn't work. I'll go a step further and print out a list of companies you can call to come fix it too.

Kevin showed up early that morning and had the new pressure switch installed and system recharged in no time at all. It saved me alot of money using Otis. Other quotes I had were over $2k but it was barely half that in the end. I highly recommend them.

Once again Otis refrigeration knocked it out of the park. My grandparents air was blowing but not cooling their home. By afternoon they were in the 80’s. I messaged them too late to even expect a response, but not only did I get one within minutes, we got on their schedule. Kevin’s was their promptly the next morning and went straight to work problem solving. It didn’t take him long to find the issues and get a solution underway. This company always gets the job done and gets it done right! I’m so thankful to have found such a reliable company to have in our corner for this Texas heat!

My repair guy was great. In & our super easy to fix the HVAC unit cleaning in my house. The only issue I had was the pricing. When I called the night prior to the service, I was told it was $89 for the service guy to come out & if it was what we had expected, which was a clogged condensation pipe, it would only be an additional $20 to the bill. So I was expecting a $109 bill. It came out to $250 for the guy to come out & clear the condensation pipe. Other than the price, the phone call the make the service request & the response time was great. I didn’t get my HVAC repair mans name but he was awesome.

We have a new construction home that we're building and I called Otis Air to come and give us a bid. Randy with Otis air came out to meet with us about the new system. He was very friendly and knowledgeable. Once he had taken pictures and measurements we chatted for a few minutes and I am waiting for them to get back with me with a bid. I don't mind giving a review on their promptness and friendliness regarding the first process before the bid. Hopefully the bid comes in competitive because I certainly wouldn't hesitate to use them if it does.

We decided to use Otis air conditioning for our new home project. Unfortunately for us the price of everything has gone up but the bid we received was in line with what we had expected. The team that was sent to install our new unit and ducts were very professional. Every person that Otis air conditioning had come to our job site was very friendly and very respectful. Each of them were knowledgeable about what they were doing.
We are very happy with our choice of using Otis air conditioning. The temperature inside our home is very comfortable at any setting we choose. When it's 105 outside, we can maintain a comfortable 68° inside without the unit running constantly.

Been using them as needed for a few years. They are always amazing. No one likes spending money on ac repair especially when it damages the budget harshly, but they are always quick even when it's not an emergency repair. They stand by their work as well. And they've always been generous in sharing tips and such to help us save money or delay a repair or expensive maintenance til we can afford it when it's possible (i.e not 110 without ac working) I don't even price check with them anymore because I know they'll be completely honest and reasonable about the repair. Amazing ac company with great work and customer care. If you are not using them as your go to company your missing out on the best company I've ever done business with in multiple states.