Otis Air Conditioning and Refrigeration

The guys showed up right on time did a professional job and we're really friendly. They answered any questions I had and explained all aspects of the new unit. I highly recommend Otis air conditioning for anybody looking for a new unit or service.

I call on Otis for all my properties' HVAC needs, every time. Fast and friendly. Great folks that do great work on budget and on time. They go above and beyond to take care of their customers. The best!

Excellent service from a family operated business. I live 2500 miles away and have three rental properties in Wichita Falls. From time to time there is a need for HVAC attention. I know that when I call Otis that the matter will be dealt with promptly and efficiently at a reasonable cost. Never been disappointed.

It's 11p.m. on a hot Texas night in August and my a/c unit goes out. I'm miserable and have to head to work at 0300 a.m. which was the time I decided "I have got to call someone". I messaged a few companies and called and left messages at another. As I called Otis Air Conditioning and Refrigeration, I got a human on the phone... 1st- I am so sorry because its 3 a.m. 2nd- I can't believe you booked my appointment for me!
I got off work at noon and rushed home. I recieved updates with arrival times via text message and 2 gentlemen arrived as expected. They split up and tackled their job in a very short amount of time. Within 5 minutes they gave me a diagnosis and confirmed they had the part (my a/c blew the capacitor) in their truck. Another 5 minutes to install and double check all the lines had correct voltage and my house was cooling off. Before they left I had questions regarding regular maintenance and they took time to answer every single question in detail with me. They spoke to me about some things they noticed that I may want to think about for added safety measures (a secondary drain alarm in case of failure). I honestly was so pleased with the entire house call. I highly recommend Otis Air Conditioning and Refrigeration and will absolutely become a long term customer.

Thank you!

Best service, highly recommend them. They wore mask and installation was smooth and quicker than I thought. Also worked with me to set time that best fits. Thanks again Otis Air Conditioning and Refrigeration

They are amazing people. Very professional. Thank you for everyone that took care of me! You always have my business!

These guys were very fast. Responded quickly to texts and phone calls. Arrived when they said they would and finished in a timely manner. Very clean also. Serviceman was kind, professional, helpful, informative and very respectful. A+++

Very happy with the service, they came out the same day, he explained everything and made the repairs. He was also very considerate wearing shoe covers to prevent mud being tracked in

We have to contract Otis to work on our School facilities and they are Very prompt and professional and priced fairly. We like the ease of communications with contacting them as well. We will definitely continue to use Otis in the near and far future.

Great company. Very honest and still help you anyway possible!