North Point Air Conditioning and Heating

Prompt, courteous service. Appreciate their communication as well.

Love this company & the people who work hard to keep us cool. Professional and honest. They worked within our budget at Anderson Baptist Church...& Yancy even fixed a broken gate for us (that had nothing to do with our A/C!) Above & beyond.

Notification sent of what technician to expect and at what time. Very professional. Did quick triage and found/showed me the problem quickly. Did not try and upsale me on anything. Installed thermostat for small additional charge. Professional, friendly, honest, reasonable pricing.

Yancy is a great tech. Understood the issues with the insurance company. Did a complete inspection & provided a detailed report for the insurance company.
North Point is lucky to have him.

We have always had a very positive experience with North Point! They go out of their way to explain the problem and minimize any extra expense. They are a family owned business that treats people with honesty and respect. I have used them on several occasions and always had great success! Would recommend them to anybody.

My AC went out on a Sunday at 6pm. I call north point and left a message thinking they would call me back Monday. Fernando called me back in less then 5 mins. I have their Maintenance program for the last couple years. Fernando informed me that because of the Maintenance program I get a service call discount even on the weekend. He was her around 7pm and my AC was working in about 30 mins. Well done and thank you be your quick and professional response.

Mike

We have been using Northpoint for many years. Two months ago we bought a new furnace and a downstairs ac unit. We were very pleased with the installation and products. The crew came out today to replace a faulty valve on the ac unit. It was covered under warranty and I got same day service when I called. All the employees are very nice and professional. I highly recommend Northpoint.

North Point is very responsive - I was able to reach out to them through Google's Business Chat late on a Friday night and got a response. By Saturday morning I had someone coming out to assist with the AC unit issue and they were great.

Would recommend 👍👍

Our family has been a customer of North Point for going on 40 years---they are a family run business serving the area since the late 1970s. Don't be fooled by some of the other flashy "5 star" companies. North Point is one of a handful of original A/C repair companies still serving the surrounding community. You will understand why once you give them a call. They are incredibly honest, affordable, and flexible with scheduling. Their technicians are efficient and extremely polite. Once you use them once, you will become a customer for life. As far as any previous reviews claiming them to be dishonest, I have to laugh, because I am familiar with the owner and his son, and dishonest is the last word I would ever use to describe them.

My husband and I just moved to Texas from PA., six months after we bought our house our air conditioning unit began to leak refrigerant due to a hole in the coil. Being new to the area we did not know who to call, we found this family owned business in Spring, Texas and gave them a call. The owner's son Glenn came to our residence that evening, identified the problem, took the time to explain to us what the problem was and gave us an estimate on a new unit. We agreed to have a new unit installed, the installation team arrived the next day and installed our new unit and did a thorough job cleaning up the area after installation. We are very pleased with the new unit and even noticed the humidity in the home is lower and our electric bill has dropped. Very professional company and they have earned a lifelong customer.