Sevier Climate Control Air Conditioning & Heating, LLC

We have been without air for a month. This company was assigned by our home warranty company. They came out right away and identified the problem, then disappeared. After repeated attempts to find out the delay, we were told the part was on back order. I spoke with them again on May 26th and was told the part was in Houston and waiting for delivery to the local Carrier location. I phoned today and was told that is now not the case and it is again on back order status. They have been unwilling to provide me with an expected date of delivery for the part, a part number, or a contact so that I can follow-up and get more detailed information with the manufacturer. They do say they will look into the information and have someone call. No one ever calls.

Nick was AWESOME!! He really did what he said he would do!! He ordered the part and came right back and installed it within 3 days 👍 he was also very knowledgeable and taught me a lot!! I would definitely call them again!!

Terrible experience, used them through American Home Shield and had terrible experience. It has been two weeks !!! Two weeks !! And my A/C is still not working. The technician has been in my house 5 times and today , he didn't had frion!

The technician even told me that if I couldn't wait to call another company. No empathy.

We had a really good experience today with Russell. He was super nice and friendly came on time gave us the right explanation, very professional, and a very nice guy.

I was assigned to this company by my home warranty company because my main A/C is not blowing air. The techs came to the house and said they cannot fix the unit because they are not able to access the unit because ac small door is against the wall. According to them the unit was installed back-worth. I hired another company that said that was a totally lie and that the access to the unit is from the top lid not the side small door this tech was trying to open. I paid $100 just to have someone removed the lid because this company does not have trained tech. Insurance sent another company who fixed the issue with no problem. If the ins company assign this company to you call them and have them change the company.

Sevier was contracted through our home warranty company, AHS. To be quite honest, after we were assigned Sevier, we went online to get an idea of what to expect while working with them because we haven’t had the greatest experiences with the contractors hired by any of the home warranty that we’ve had. After reading through the reviews, we began making arrangements to contract our own HVAC company. Our assumptions were 100% wrong and we are SOOOO glad that we didn’t contract through any other company.

Our AC went out at 10 p.m. on 7/17/2022 and we were on their schedule by 9 a.m. 7/18/2022 with a 12-4 service window. By 4 p.m. 7/18/2022, we were living in luxury again with working AC. Larry was on time, knowledgeable, professional and very personable. He identified and corrected our issue in less than 45 minutes and then took the time to share preventative measures to take that would help prevent this from reoccurring. Sevier, their scheduling department and especially Larry and his service far exceeded our expectations.

Much thanks and appreciation from our family!

2ND SERVICE CALL 9/26/22:

Different issue from July. Larry came out not once, not twice but three times. Provided a temporary fix the first time, added Freon the second time and got us back rolling when the part came in on his third visit. He really is a great tech and a great person! Thanks again!

Always on time
Efficient and friendly. Did annual maintenance. I have used them for about 8 years. I am very pleased.

Terrible experience, used them through American Home Shield and had terrible experience. Do not recommend either company!

Technician came last week and said hvac part needs to be order and will be replaced this week with explanation that takes longer because ahs needs to approve the coverage and they dont have the parts and they need to order it.hvac company that has no parts, i found this unusual .
we have no ac cooling!
So i spoke with AHS and they never even received the diagnosis so immediately they email them requesting the diagnosis! I called too and waiting for it! I was afraid of this company being send to my house based on reviews , and now i know i had reasons why!

Larry came out to take care of a problem with our upstairs AC and the upper level was 82. He diagnosed the issue in 10 minutes and solved it in one hour. Temp was down to 75 within an hour after he left. It is a rare thing these days to see hardworking and knowledgeable professionals who just want to solve peoples problems. Larry did an outstanding job. I wish I had called Sevier CC in May when I had the whole system checked by Morrow. But Morrow did not solve the issue but just wanted to sell me a new AC unit.