North Point Air Conditioning and Heating

Very friendly, professional, came when they said they would, fair price and and fixed the problem.

Sent inquiry online over weekend and Monday morning had a phone call with a technician visit Monday afternoon even though it wasn't an emergency. Technician (Wes) was friendly and timely and explained everything to me. Would use again!

Will not use again. Tech used pocket knife to cut into duct work in attic to check if heat was blowing instead of going outside attic. When he did it I was concerned and he said it doesn't hurt anything, I personally repaired it. They supposedly ordered a part I needed over 1 week ago. When I asked about 1 day ago they said sorry but no response about part. Had a reputable dealer replacer it

I have been using this Northpoint air for over 20 Years. All experiences have been exceptional.

Just completed the service. Overall extremely professional. Waiting to see how the unit runs after the service.

We had our first experience with this company Fathers Day 2021. They were professional and sent someone out despite it being Sunday and a holiday. They were professional and did a quick repair and we were back up and running.

This year (2022), I noticed our system was making some weird noises and wasn’t cooling consistently. I couldn’t remember who we used before, and went with the company that could get someone out the quickest. HVAC Hero’s came and did a diagnostic and the cheapest repair they could offer was $3100. I ended up calling North Point for a second opinion. They sent someone out that day. He was very kind and sat down and went over our options. He asked if the other company told us that our unit was still under warranty.. they did not. He also pointed out that the other company said we would need 9.5 lbs of refrigerant but our unit only holds 6.3.

We ended up scheduling our compressor to be replaced by North Point. The tech that did the installation was unprofessional and damaged our unit. He didn’t seem interested in all at remedying the issue. I called the office and the staff was immediately apologetic and insisted they would make the situation “right.”

Within an hour they sent out a truck with the lead tech, service manager and owner of the company.
They repaired the damage, were extremely apologetic, and knocked a significant amount off of the original repair invoice. Pre damage discount, the repair still saved us $700 going with North Point.

I really don’t think you can ask for much more from a company. They will have our business for the rest of the time we live within servicing area. Extremely responsive. Reasonable prices. Honest. Great customer service. Over all stand up business!

I highly recommend. It is the middle of July and our thermostat went out. My dad is on hospice and moving him was not an option. We needed to get someone here immediately and get the unit running now. Jeffrey came out and did a great job! He was very professional and thorough. I’m so glad I called and we will be using their services again.

The service tech was friendly; however, after charging $99 for the service call, I was told it would cost another $219 if I wanted the system leak checked due to low pressure found in the system. At this point it would cost $318 before any repairs could be completed. I chose to have the system refilled without the leak check, and will call another company if (when) it needs service again.

Jason Hunt and crew with North Point Air Conditioning and Heating installed two new air conditioning systems at my residence. I had a loud 17 year old 5 ton that never really cooled down both floors evenly. I'm very pleased with my purchase, because the quality of the work provided. They paid attention to detail.

New call....my AC fan was not turning on outside unit at 5:30pm. I got North Point out by noon the next day. Awesome service! Plus, he had the motor I needed, he got it in up and running!! Very professional and fast!