Tietze Plumbing, Heating and Air

My neighbor recommended this company and I’m glad I followed her advice. Willie and his associate were professional and courteous. They found the leak and made the necessary repairs. They are definitely top notch plumbers. I highly recommend them.

Anthony Bump kept me updated on his arrival. Was very professional and determined the problem and explained to me what was wrong.. He also showed me how to avoid the problem in the future. I would and will recommend Tietze Heating/Cooling & Plumbing to my co worker’s at Coldwell Bankers D’Ann Harper in Boerne. Will Wauson

Our third great experience with Tietze. Responded immediately for a quote and got the job done the following day.

Technicians were very professional and courteous. Quickly diagnosed the problem and gave me solution options. Quoted a comparable price for the job. Promptly got to work and finished in a reasonable time frame. Would hire this company for other services as well.

Edward Guerrero, Tietze Plumbing, is an excellent plumber. He has decades of experience, keen detection skills, is a good listener and very polite. A first class experience.

Alex Soto was friendly, knowledgeable, and discussed all of my options with me. It was a positive experience and I would recommend him to anyone.

John came in the next day after I called for a pipe leaking on the shower unit behind the wall. Super awesome to work with and showed me all the work that needed to be done, gave me the price and got right to work. I would highly recommend and work with Tietze again for future work!

As I had used Tietze Plumbing in the past, I contacted them again when we experienced a sewer clean-out back-up. The tech used a snake to get through the blockage, but it would not unclog. He advised he suspected tree roots were growing in cracks in the pipes and would need to use a sewer camera to find the exact location of the cracks. He reported he found two cracks directly in front of my house, one a foot before the sidewalk, and the other in the street a foot from the curb. I paid $344 for the snake and camera work. He quoted me $6400 to replace the cracked pipes. He told me I would be responsible for repair of the crack in my yard and SAWS would be responsible for the repair in the street. He added SAWS would reimburse me for the repair in my yard. Another Tietze plumber came to my house to offer financing the $6400. I called SAWS and a crew came out the same day. SAWS rep told me they could not schedule a repair as there were no plumbers' paint marks to show the location of the cracks. He added SAWS was responsible for any cracks located from the SAWS meter out to the street. I again called Tietze to ask that the tech return to mark the location of the cracks. Another tech came out and said he would have to use the camera and would need to charge me the same amount I had previously paid. He also said he would have to come back later because the camera he had was broken. He called later in the evening to say he couldn't come back until the next day because he couldn't find a camera. By this time, my husband had called Aramendia Plumbing. They came out within an hour's time, used their camera and located two cracks which were in my driveway, several feet away from the meter...no where near where Tietze said they were. He marked the location of the cracks and gave me information to call SAWS. SAWS crew came out and scheduled the repair for the next morning.

I received a bill for $6400 from Tietze the following month. I called the plumber who came by to talk about financing to ask why I was sent this bill. He told me it should not have been sent and he would take care of it. I received a separate bill this month for $460 (60-90 days late). I called Tietze to explain this bill to me. I was told it was for the snake and camera service I received. After being put on hold for a bit I was told they would delete this bill.

Although this entire experience with Tietze seemed suspect, I still refrained from submitting this review until I received the last bill which indicated my payment was "60-90 days late."

I believe I received honest answers and recommendations. All I needed was a heating element replacement. Frank drained the tank and filled it-- which I didn't know about the nozzle to fill the tank so I could start on cold wash laundry. I work weekdays and it's tough to find a business open weekends or without limited hours. No weekend rate is very appreciated.

John Pace was very professional and explained the repairs before doing them . He was on time and careful , respectful by wear paper slip on shoes He wasn’t texting or using his phone .he was working . When I need work done i want John Pace to be assigned as my plumber . I do need other things done and very soon will contact your company to do the work. I will highly recommend your company to friends and neighbors. i also had to ask John for business card . please make sure your staff always gives out your business card when meeting customers whether first time or second time so cards can be passed out to future customers by happy customers