Tietze Plumbing, Heating and Air

The good and the bad,
They called back and got out here within an hour. Guy was super nice.
Charge me $245 for a diagnostic fee. Was here for 5 minutes and said I had electrical issue. Had somebody else come out and fix one small thing on the water heater and it worked perfect. Kinda a rip off if you ask me. Especially from somebody who owns 3 construction company’s and is a trade worker. Also tech tossed all the insulation on the floor and just left it there.

Wouldn’t recommend.

"Wolves in sheep's clothing"

Beware! I feel so sad and stupid for trusting that this company is reputable and has excellent reviews.

I was given an arrival window for consultation between 1pm and 4pm. The Technician did called a bit after 5pm to explain that he was held up and running about 2 hour behind. I truly appreciated the call since I felt that he was demonstrating accountability. Around 6:40 pm the tech arrived. Tech was very polite, patient, professional, and engaged well in explaining needed work.

He took about 10-15 minutes to expose the water pressure regulator and show that there was a leak and the cost to repair it would be around $1500. Unfortunately, this is were I feel taken by the wolf. I trusted the estimate due to presentation and charisma of the tech. I agreed to the service and price. I decided to do some research before the next day of job needed and to my surprise the quote given was almost 3x more ☹ than estimates online. I decided to get second opinion and indeed charges quoted where about twice higher.

I canceled the service and received a call from the company's office manager, Becky, that I owe $425 for the consultation: tech coming out, gas (company is maybe 5 miles from my home), and exposing the line. Of course, I was not happy with this price and explain that a hole was dug and water removed to show water pressure regulator leak. The tech took about 10 minutes top 15 minutes to show regulator and leak and I am responsible for $425 for a maybe 15 minute consultation ☹😤. Office manager agreed to reduce it to $225 and provided an invoice indicating an hour work (not true), two techs coming for consultation (not true) and "PB1B Basic Pressure Control System Renovation:
Basic Pressure Control System Renovation
Single isolation system
Performance and safety testing, six month warranty" (I am not a plumber but I do not believe that none of the work that is listed was done) for God's sake 6 months warranty for exposing the broken/ leaking water pressure regulator?

Please take your time to ask questions. I am not sure if this happened to me since I am an ignorant female who should have asked more questions and done research before agreeing to pay 2x - 3x more for a service which was canceled once I educated myself but now I am left with a broken water pressure regulator and a $425/ 15 minute consultation (negotiated down to $225).

I am feeling discouraged with humanity! Best way I can describe this experience is: "Beware of Wolves in Sheep's Clothing"

I have conducted business with this company in the past for my home and I continue to think of them for other plumbing needs. I asked them to do a service call for my real estate clients. John is very knowledgeable and professional! I will continue to support this business!!

My experience with Tietze Plumbing was outstanding. Calls were answered and responded to timely and professionally. Scheduling appointment was easy and rescheduling sooner because another problem that was urgent came up. The two plumbers who came to the home were very friendly, professional, knowledgeable and trustworthy. I trust this company and their staff and would highly recommend them and I will continue to call upon them for future needs. I sincerely appreciated their service.

Willie and Garrett were professional and efficient. Willie took the time to explain the repairs to my plumbing. They also checked to make sure everything was in order after turning the water back on. They took all of their trash when they left. I like that the company sends an email with the name and photo of the technician they are sending, and that I had the same technician from the estimate through completion. My final bill matched the estimate I was given. I would hire this company again without hesitation. 10/10!

Edward has been our plumber for years. Can’t find a more reliable and skillful plumber who is also very personable and professional. We like Tietze Plumbing so much we are on their service plan.

Very professional and was able to fix the problem in one visit.

Alex was very polite and professional. Told what the problem was and the cost before doing the job. He has been here before and did a great job. We will be calling on him for our next job!!!

Extremely happy with the service I received from Tietze plumbing. Edward my service technician was professional, friendly and very knowledgable. He quickly fixed my water heater and left the area clean. And most importantly I did not feel like I was getting ripped off. The price was extremely reasonable. I will definitely be using them in the future for my plumbing needs.

Fantastic company!! We have used them on multiple occasions over the last seven years and have always been very impressed. Their receptionists are friendly and do a great job of getting our appointments booked quickly. The plumbers are super professional and do a top notch job by paying attention to even the smallest details. The whole process of having plumbing repairs is always quick and effortless with Tietze Plumbing!