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Anthony Lipsey
As I read these reviews, I can't help but think, hey, at least they showed up for your appointments. I mean, I set an appointment on Thursday for Monday between 1-3. I get a call about 1:20 pm saying the technician had truck problems and he'll be here between 3-4. Not a problem at all, I tell them. Around 4:25, I call and leave a message saying I haven't heard from the technician and wonder what time he'll be here. About 5:25 pm, I get a call back saying the technician is in my area and I'm next. Well, it's 7:28 pm right now (2 hours later) and no one has showed up or called. This company is clearly completely incompetent or they lie. My personal opinion is that they treat American Home Shield customers worse.
Currently 8:06 pm and no phone call or technician.
Currently 8:48 pm and no phone call or technician.
Currently 9:42 pm and no phone call or technician.
Currently 10:11 pm and no phone call or technician.
Chad R
I have been constantly frustrated when dealing with this company through American Home Shield. I have had this company's technicians out 4-5 times in the last 5-6 weeks without significant progress to ultimately fix the issue. Basically started replacing parts since I don't think the tech had much of another better idea. He would not listen to the concerns I or my wife would raise and refused to look at the blower and valves in the attic which run our multi-zone system, which is where I suspect the underlying issue is located since there is minimal to almost no air flow from the vents in the second zone. Plus side, we essentially have a new AC system for about $350, but I'm not sure the stress and frustrations were worth it... I'm still trying to decide if I should even bother with AHS or just call another company on my own dime since the original issue still remains.
Ben Decker
Quick to put a band-aid on my system in order to close my requests through my home warranty. After 6 visits, I have yet to get them to address my initial problem. It is impossible to speak to anybody in their company other than their operator, they don't even have an email listed on their website.
Torque 2100
I recently moved into a new condo, unfortunately the AC unit in the Condo is extremely old and died the very day I moved in. I initially called John Wayne air. They tried to fix it was so old that the unit needed to be replaced. I wanted to get one from John Wayne but after seeing what the cost of a new unit was, I decided to use my American Home Shield warranty. AHS forced me to use A-US Air.
Even though I had the paperwork showing that the unit needed to be replaced, A-US Air insisted on sending out a Junior tech who tried to repair the unit. He ended up jury-rigging the AC unit so it ran continuously and managed to rack up $20 in electricity use in a single night. The next day he tried to install a new Relay switch (which John Wayne Air had already said the unit was too-old to accept) and ended up breaking the inside unit completely. Then they sent out a "senior tech" just to prove to the bean counters that the AC unit was in fact completely dead. The senior tech kept me waiting at home all day from 9am until he finally decided to show up at 5:30 pm. It was while repeatedly calling the Customer Service line that I discovered A-US Air's standard procedure for handling customer complaints.
1. Feign ignorance
2. Rudely state a new promise while implying that whoever I spoke to previously is stupid "I don't know who told you X but.."
3. Lie to the customer to make them shut up and go away.
Of course, by this point it was friday and we had to wait until Monday when I was assured that I would get a new unit. I get up on Monday and prepare to wait at home in a sweltering condo with no AC and 105 degree weather. Well I just got a call. SUDDENLY the appointment is Tomorrow, on Tuesday and I am going to have to pay $1290 for the privilege. Gee, I thought my home warranty company would cover that. Nope. I pointed this out and was promised an appointment today (Monday) but as of this review, I have zero confidence that the workers will show up.
My whole experience with this company has been horrid. The only reason this incompetent excuse for an AC company is in business is because American Home Shield FORCES their customers to use this company. AVOID AT ALL COSTS.
IF they do manage to deliver on the promised appointment today, that will get them 2/5. Otherwise, I'm giving them one star simply because it's not possible to give them zero.
UPDATE: Well they did manage to fix the AC. However, I'm still not giving them a 2/5. They almost didn't do any work at all due to the way my Waterheater is arranged in the closet with the AC unit. It took a lot of cajoling before they were willing to fix it and not force me to pay out of pocket to have my water heater and junction box re-arranged.
P B
These people are con-men. They charged my wife for permit fees that were not required for a repair. When i checked with our development services department they never even pulled a permit. They did not repair the AC correctly and they've dodged over 10 of our phone calls. They then reported to American Home shield, our home warrenty company who reffered them to our claim that we had not paid them and would not return.
My advice, always check with your city's Developement Services Department to see if the work requires permits, if it does, follow up to make sure the contractor pulled them. If not, in san antonio at least, they can be sanctioned for performing work without a permit or for fraud. Which is what i will be doing. If you can record your phone calls with them.
Phuong Tuyet Phan
They are unprofessional. The technician did a wrong diagnose and said we needed a new compressor. I asked 2 other ac company for a 2nd opinion. They both said it was the motor fan or whatevs. So did yall just do that so yall can make the most money and RIP people off? The warranty would only cover ex amount of money and they wanted me to come out of pocket 500 something. I tried to contact them within the 7days to fix the issue. Called them 3 to 4 times and left 3 voicemails. No one got backed to me. So they let the 7days pass and took my service fee and did not fix anything! Technician put in a work order for something I didnt need fix! 2nd he did not leave an invoice, receipts or work order. BEWARE!!!! DID YOU THINK YOU COULD GET OVER ON ME BECAUSE I WAS A WOMAN?!
Lane Tokunaga
Do not purchase anything from this company. The manager Rob Jackson if he even gave his real name is a flat out liar. I caught him in multiple lies when speaking with him, he definitely can't be trusted. Also when you call to purchase anything, they'll answer the phone in 2-3 rings, however, if you try to call for service, even on their 24 hour emergency line, get a Snickers bar! they won't answer. And when they did come out, they fixed it for about a month or two then it crapped out again. These 2 units that they sold me were only 3 years old and they can't seem to get it right. I'm a disabled vet and cannot believe the lack of integrity these people have. I wish there was less than 1 star available for ratings.
Mary Carnes
Great Guys!!! AC works 👍!!! Very happy. This is a change in my review as of Jan, 2020, this company if it is this company who knows, is a bad company, they lie, cheat, and steal!!! I have been talking to the head salesman who acted like he was the owner, just to get this HVAC unit in my name for the warranty has been a night mare! I’m so upset, it’s almost cost me my marriage after 50 years, because these people are a rip off. Again I don’t even know if this is the right company or it A-1 affordable is what Anthony, put on the warranty paper, which is a lie I have called Goodmen, they said my unit belongs to someone else that I have stolen it😤. As soon as I do find out who this Anthony, works for I’m going to court!!! I don’t even want to give them one star but to get this review out I had to!🤬
Starla Burt
I had service today as AHS warranty. The repairman came and I questioned the bill and his comment to me was unacceptable. He said "people like you that purchase these big two story homes and complain about how high the bill". This is NOT ACCEPTABLE. I work hard for what I have. I work in the service industry too and understand what it takes to pay the bills. I do not like being judged like that. It takes every dime I make to live and give my kids a descent life. How dare him!
John F
I filed a BBB complaint, and denied this company's response, due to their workmanship and destroying of my property. They came out no less than 12 times over six weeks and I had to call again today for the same issue. They installed a smaller furnace than what we had and it does not cool the house without staying on 24 hour a day.
Furthermore, their installers destroyed my evaporator coil and caused it to leak freon in my bedroom downstairs ruining five sheets of sheetrock, my king-sized mattress and carpeting. They blamed me for the leak which we have NEVER had until they installed this unit. Both their technicians and us took pictures of the leaks. They refuse to replace anything. They even called a plumber saying it was my plumbing before I filed the BBB complaint. These guys don't have a clue what they are doing!
If they refuse to take care of these issues I will contact a local tv station and see if we can get the issue aired on television. If this doesn't work then I will have to file against them in small claims court.