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stephanie p
This company is the WORST! WASTE OF YOUR MONEY...RUN THE OTHER DIRECTION. We were forced to use them due to our home warranty company American Home Shield which is sub par in my opinion. (We have made 3 claims with AHS and have been sent lazy contractors who never finish the job each time). A-US Air was sent out to fix our system 3 weeks ago. They stated they needed to order a part for our system but never followed up with us. I had to call corporate offices 8 times with multiple voice mails left before I could get ahold of someone. Then they gave me the WRONG local number for scheduling. I finally got ahold of someone in San Antonio and they claimed they had to "check on the status of the part". This memo was repeated to me for 8 days straight! Completely unbelievable. They finally called today to say they didn't know when the part was coming. I fired them on the spot. Never ever work with this company if you want your problems resolved.
Tee HHH
I scheduled a repair through American Home Shield. I called the phone number and was referred by message to their website to make the appointment. I was not able to reach anyone by phone but received a text and an email with the date and time frame for service. My service time was 8-12pm and I was called 30 minutes prior that the technician Daniel diagnosed the issue (fan motor replacement). He left to get the part from their office and was back in1 hour. He installed the part and got the A.C. back working and we have not had any issues. GREAT Service. By the technician. I was very worried about not being able to speak to someone in their office prior to the appointment, but if you can use the online scheduler on their website that shouldn't be an issue.
Jared Greene
The technician came out and was very courteous and friendly. He explained the problem and even explained helpful tips to maintain our air conditioner system better. However, when he left and I turned my air conditioner back on, it was making a funny noise that it was not making before. Found it very difficult to get a hold of the company and the technician to resolve this problem. I was able to get a hold of the technician once, and he told me to pour water in the line which did not solve the problem, and he didn’t answer the phone after that or return my call. Now my air conditioner runs like it did before, but now it’s making a noise that it has never made before and I can’t get any resolution to it.
Matthew Woodcock
If your home warranty says A-US AC of TX is assigned to fix your air, INSIST another company be assigned. They don't answer their phones, the number listed for the San Antonio office is out of service. I've called the 877 and 972 numbers twice and was on hold so long they prompted me to leave a message. I've left one message and my home warranty company left one. No return call. It's been three days since they received my call from the home warranty company.
Devon Smith
I have now been without AC for 9 days with 3 different service techs. First Johnny came out at our request because the AC took a very long time to get cold. He came out took 5 hours and left us without our air conditioning on a Wednesday and said he would be back. He came back the next day took another 4-5 hours and couldn't fix it. He says he will bring a tech lead name Damian. The next day he comes back without Damian and took another 3-4 hours and said he will call the lead tech and gave up. Johnny was nice but ruined our air conditioner. Then Jose shows up on a Saturday and spends about 3 hours diagnosing. He finds out that Johnny over pressurized the system to 279 pounds and that Johnny out heating thermostat on my system and not a air conditioning thermostat. He claims that what he did will resolve the issue and just give the AC 4-6 hours to recharge by leaving it running. I waited and cold air never came. Then they send out Jesse that didn't show up to our house on Monday until 8:00pm. He diagnosed everything and said the problem was our expansion valve. He was able to get the air running cold for about 6 hours so yet again were were without AC for a total of 5-6 days. Also my AC is in pieces and not put back together properly. He said he needs to order the part and would come back out in the next day or so. He called me back and said he won't be out because the part doesn't come in until Wednesday. He calls me Wednesday morning says he will be there after 3:00pm and nobody shows up nobody calls. I call the next morning and he says he had a flat that night and that he would be there between 12-1:00. Again nobody shows up and nobody calls. I have left 3-4 voicemails with there company today and nobody returned the phone call. My family has now been without AC in Texas heat when for 9 days and going to have to get a hotel tonight. I would never recommend this company to anyone. Our system worked from the get go and probably just needed a slight maintenance on the expansion valve.
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Bryan Waugh
A US Air Conditioning took 6 days to repair my HVAC system. The initial tech that dispatched said the blower motor and wheel were bad and they needed to order the parts and would be back in 2 days to install it. The contactor was also replaced during the initial dispatch. He came back on Monday and made a repair but this didn't fix the issue. I was told the replacement motor may be bad and he swapped another in. This didn't solve the problem either. Next I was told that my compressor, bypass flow value and service ports have failed and was charged 505 dollars to repair the equipment. After the install techs came out on the 6th day to install the new equipment, the system was still not working. They had to send a tech back out again to troubleshoot the installation. I was told the installers do not know how to troubleshoot what they are installing?!? They found the contactor to be bad which was what they initially replaced. A bad contactor would cause all the rest of my issues to occur. I feel like I spent several hundred dollars on a part that costs 5-10 dollars. When I called the company to find out when my tech was going to come out to fix the poor installation work, I was told the tech had already left my house without calling me. Keep in mind, I'm the landlord in this situation and was not communicated to by company. They only called to tell me they would be at my house and after the 4th time, they stopped even calling me to tell me when they were dispatching. I called the company to check on the tech dispatch and I was told that it didn’t occur until I spoke to a manager who told me that the dispatch is complete and my system is working. I was told the contactor (which they already replaced was bad) and also the disconnect was switched off. He proceeded to raise his voice at me when I asked questions about the repair and questioning the business practices. He ended up hanging up on me but before he did he said “Go suck a d*ck”. I called back to speak to the owner and was told that I was speaking with Karl. Karl proceeded to tell me that his manager would not be reprimanded for speaking to a customer this way. I told him he will be losing my account and he told me that it wasn’t a big deal as they already serviced thousands of customers. I use American Home Shield and have told them to remove A-US Air Conditioning from the list of contractors that can come to my house. I feel I wasn’t speaking to Karl as any business owner would not speak to a customer this way. I should have read the reviews online before allowing this company to do any work for me as they are all very poor. I would recommend that you stay away from this company before this happens to you as well.
Seoany De Leon
If I could give 0 stars I would. They have the worst customer service ever. They came out to fix our AC that was leaking and left saying it was fixed. I had to call my insurance again to have them come back and fix it a s cI nd time. Their technician never showed up and I called him with no return call. I contacted their office and left multiple voicemails to Maritza. Whom is a terrible individual. She finally returned my phone call five days later at which point no one had came back out to look at our AC. I requested to speak to a manager who is conveniently out. I 100% do not recommend this company. Please if you have a choice do not use them!
joeamyd
This company A-US Air Conditioning of Texas - Dallas/Ft. Worth HVAC has extremely poor customer service. I booked their service 4 days in advance made a reservation for Friday between 1-5, which is the time slot they had on their website. No one showed no one called. I called at 5 pm they told me it would be two more hours. I had already rearrange my work to be home from 1-5. They stated other jobs took longer so I understand. But since they missed the reservation time and I was unable to spend 2 more hours waiting the right thing to do was move my service to Saturday. Chris stated there were other reservations. And he could fit me in on Tuesday. Very unhappy with their service. Buyer beware this is not a company to work with. Stay away from this company!!!!!
Tucker H
My homeowners insurance, American Home Shield, is very great at one thing - finding companies like A-US Air Conditioning. I'm a landlord in College Station TX and AHS contracted out A-US from San Antonio for whatever reason. It is going on Day #10 now and I still don't have a working AC. A technician has come out 3 different times and once they determined that it needed to be replaced, they didn't inform AHS until 3 days later and the technician was unreachable for those 3 days. I spoke with 2 supervisors of A-US. The first supervisor apologized and informed me that it would be taken care of in the next 24 hours. Following, I received a call from a different supervisor and was informed that they would come replace the unit on Monday, which is 4 days from now.. not 24 hours. So, I'll have been without an AC for 2 weeks.
You have to be out of your mind to willfully use A-US to repair your AC.
I called the Texas Attorney General's office to file a complaint and informed them that my AC was taking a ridiculously long time to repair, and the first thing they said was, "Do you have AHS homeowners insurance?". Apparently their terrible work ethics are frequently reported. We'll see what this complaint does, maybe I'll actually have an AC!
Krista
It would be a zero if I could. They were assigned originally by American Home Shield and had been taking very good care of me when Refugio was coming out, but suddenly he would not return my calls or texts. He had been out a few times, and was supposed to order a part that was estimated to arrive in 7 days. 12 days later, no calls returned. So, I called AHS again to send them out for a recheck instead of calling Ref directly as I'd been told to do.
My AC kept flipping the breaker inside of the attic, and every few minutes, I'd have to go upstairs, get into the attic and flip the breaker. I was then severely injured and on crutches and could no longer get up to the attic to flip it so was by myself, disabled and in the heat for more than 6 days before they sent out another tech, and that was only because I had called AHS and asked for a recheck after waiting 12 days for Refugio to come back.
They sent Mike come out for a re-check. Mike looked at the leak in the copper tubing, and I heard him telling his boss on the phone that it was normal wear and tear. He told me he was running out to get some tubing to fix it and would be right back. About an hour later I get a call from Mike that it would be "hours" before he could get back. I would swear he had a laugh in his voice! He never showed. I got a call from AHS the next day, and they denied my claim because Mike or somebody in the company told them the PINHOLES in the !!!!UNDERSIDE OF THE COPPER TUBING!!!!! had been caused by RODENTS. Seriously? I realized then that they had lied because they didn't want to work on my system and fix it properly. I asked AHS for a second opinion, and they sent Texaire, who confirmed that yes, A-US Air had, indeed lied because they didn't want to come back and fix it properly, and no, it was not rodents chewing on the bottom of the pipe that had caused the leak (those would have been some pretty interesting rodents, with hypodermic needle teeth, hanging upside down drilling into the pipe)!!!!
I can't be the only one in San Antonio with a house built in the 70's, but the way I was treated by this company was simply unconscionable. Being given the runaround and then having them lie to the warranty company when I couldn't even hobble up the stairs to reset the breaker was the lowest of the low. I wish the owner of this company the same karma that he puts out to the world.