A US Airconditioning of Tx Llc

I am currently dealing with this company because of the home owner insurance that the landlord is using. First they lied and said they came on the scheduled date we had, they did not. After that my AC went completely out. I tried to get ahold of the after hours number no response. Now they are the scheduled vendor to fix my ac and they can’t even give me a schedule time of when they are coming. Chuck, the man who I spoke to on the phone, just tells me some time in the morning. This company never answers their phone or calls you back after leaving several message.

Completely rude and unprofessional. They lie and say they came out when they didn’t. They have been out twice to fix our a/c problem and it’s still not fixed. We were given a cell number to call or text directly if it was to mess up again. Low and behold, it’s messed up again. So I call the number and no one answers. Later I get a text from same number of three questions marks. Took me a while to figure out who was even texting. Then told to call the office during business hours. They were rude and unprofessional. Apparently they have no clue what they are doing. I called a different company to come out to see what was wrong, and they say it’s the expansion valve, but the landlord says we have to stick with this incompetent company due to the home warranty they are using. This business is garbage and I’m close to just paying another company on my own out of pocket just so I don’t have to mess with these people again. These people are a joke. I guess next step is leaving a review and complaint with the BBB and then see where we can go from there. Stay far away from this company!

Do not use this company. They tell you incorrect information about how to care for your AC unit and claim that if you don't follow their guidelines they don't cover the repairs. The information they tell you about covering your unit with an umbrella goes against professional guidance I find when searching online. When the heat gets blown out, it dissipates into the atmosphere. You don’t want the heat to go up, hit the umbrella and blow back. That could be dangerous. I’d never put anything on top of it, which will trap the hot air and run the pressure up, causing compression failure.

“It’s like going down the interstate and putting cardboard over part of your car. It has to pull the air across and pull out, and you don’t want to recirculate the hot air.

“I’d caution against the umbrella.”

I requested A US Air through AHS. They came out, saw what was wrong, ordered the part and repaired the system. The team is great and very professional.
I will be requesting them again! Thanks A US Air, your installers did an outstanding job on my AC unit! Happy Customer!

I only leave reviews if an experience is CRAZY bad. This company has canceled on me FIVE TIMES over a course of three months to service my ac unit. Each time I thought, they couldn’t possibly cancel again. They did. I was wrong and now AC is now completely out. Calling American Home Shield to see what my next step will be.

My AC went out yesterday and Since I have a home warranty, I called AHS and they did the scheduling. I read the read the reviews and was a little nervous but I went ahead with the service call anyways. First thing this morning they asked if a technician could come out today. I said yes. Technician came out and I told him what was going on. I showed him which AC I was having. He did his diagnosis and determined the capacitor was bad. He changed it out and AC started to work. He went a head and checked other things. House is cool again and didn’t have any issues.

THE WORST! Had them out in early June to fix the A/C on a rental(not cooling). They 'fixed' it and said to pour bleach or vinegar down the drain line once a month. 34 days later it stopped cooling again. Paid them to come out again, and they 'fixed' it after a 5 minute visit, and said to pour bleach or vinegar down the drain line once a month, which my tenant had done. 32 days later the unit has the same problem, not cooling. They refused to come back without charge as it was past the 30 day warranty. I definitely do not trust their workmanship, and would not recommend them to anyone. When I spoke to a manager, Angel, he did not care at all that it was a recurring issue, and said I'd have to pay again. Truly the worst service.

Stray FAR FAR away from this company! I had a service request for repair of my AC [1st time using American Home Shield) on July 14th. They came and added freon. Two weeks later, my AC wasn't cooling again. I called A US and on both scheduled appointments - they said they were here, but no one showed up! Twice this week! I thought it was the strangest thing for the first one - I called to confirm they had the correct address and phone number to reach me, and everything was right. Today, I got a text that a technician was on their way, and no one showed up! Of course, it's Saturday so their offices are closed, so I called American Home Shield, and they said it's showing that they're currently in your home servicing your AC!!!!!! This place IS BEYOND DECEITFUL! I can't comprehend a business like this exists and tries to offer AC service to fellow Texans during the summer heat of over 100 degrees! I will be reporting them to BBB.

I was assigned A US Air by American Homesheild for repair of my HVAC system which was not cooling adequately. Their technician said that my evaporator core was defective and needed to be replaced. The tech opened the ductwork in my attic to check the coil and did not reseal the system allowing cool air to blow in to the attic. The tech also left the condensation drain disconnected and water was dripping on my sheetrock ceiling which I discovered later. The main office told me that I would have to pay $1845.00 for items not covered under the home warranty. I called a Trane authorized service company and they discovered that the system had 2 compressors, one of which would not come on. The Trane tech found a programming error in the thermostat and made an adjustment and the system works great now at a cost of about $200. If you have a complex HVAC system like mine, don't let A US Air touch it. Their techs don't know what they are doing.

I am an American Home Shield customer and was initially concerned reading the negative reviews when this company was assigned to fix my AC issue. However I am very happy to report that I was VERY satisfied with my experience with A-US Air of Texas. I was quickly and easily able to schedule my appointment online, the contractor was communicative and showed up within my chosen time frame, and he diagnosed & fixed the issue within 10 minutes, already having the necessary parts on hand. We are very satisfied! Thank you!