A US Airconditioning of Tx Llc

Based on other reviews, you're probably coming across this after being told by American Home Shield that this company would be out to fix your air conditioner. That's when I first saw the reviews, and I was definitely worried. Relax - my experience with them was great. Minutes after submitting my request to AHS the A-US automated system contacted me and told me to go online to schedule service. I was able to schedule for the next day, and got a call during my requested time slot saying that a technician would be there shortly. The technician arrived about 10 minutes later and was extremely helpful and thorough investigating the issue we had. We had no problems, and I was extremely happy with their service. Hopefully this review helps you feel better if you're getting worried about all the other poor ones.

This is the worst business I have ever dealt with. I have to reiterate with several others regarding service, knowledge and professionalism. I also was introduced to this company through my warranty company, I was told I needed a compressor and coolant, this worked was done and a couple months later when it became hot the air conditioner was not working, I contact the warranty company they sent tech out, he advised the compressor overheated and it should work property in a few hours. I call the company back a few hours later and when I advised that the air conditioner still not working I received an unprofessional comment by the customer service agent. I return call and was rescheduled for next appointment a Wk later. When the tech came back out he stated the problem was the thermostat and to call CPS energy. This was done, the guy was shaking his head in dismay how the S US Air tech told me it was the thermostat. After CPS left I contacted US Air and told them I was scheduled another appointment for the next week. On that scheduled day, I waited and waited I then called the company on that day because my appointment was after 11am, called @ 1400 left a message and at 1540 received a call starting I missed my 1200 hr appointment, “WHAT” I was home, as many appointments I have had with this company, never once did anyone schedule me for an exact appointment, It’s either between times and a 30 min call prior. Needless, to say the company wanted to reschedule me for another appointment weeks out. PLEASE BEWARE of A US Air Condition.

Moreover, I was going to give them two stars but they’re so bad, I can’t find it in my heart to so, good luck on finding a good air conditioning company.

I'm surprised at some of the low reviews. This is the first contractor American Home Shield has sent to my home where the employees were not unprofessional, sarcastic, grumpy, or scary. The A-US Air employees were great. They were knowledgeable, timely, and polite. I have two units and they both went out within days of each other. The old one cools the bulk of the house, and the newer one cools the area where my 76 year old mother stays and she has a terrible time with heat. A-US Air contacted me immediately after reporting the outages to American Home Shield, gave me a window of time, and if they were running late, they would call to let me know. The newer unit was fixed the next day, but the super old unit did take some time for them to discover the issue. However, during that process, the A-US Air employees took the time to explain what they were doing and why. Great group of people!

Worst customer service I have ever experienced. They will attempt to take the money you pay from Home Warranty and never actually schedule the appointment to fix the issue the discovered. After calling and leaving voicemails with several people, I received a call back to schedule the appointment. The installation guys were at my house for almost 2 hours when they realized they brought the wrong equipment. The installation manager, Kenny, was VERY RUDE, has no concern for your time, or the time you are having to take off work. I hope to have my heater fixed at some point, but so far it has been two weeks since we scheduled them to come out the first time.

Had work on replacing a coil in my unit and moving it a year ago with this company. Paid over a grand to get it done. Later, my entire attic is now cool but the rest of the house is hot. Home warranty sends different company and they point out the faulty install of the coil and the unit wasn't connected to the ductwork properly.

AC goes down again. Waiting on home warranty to send out A-US but unable to get to us for 6 days. We get a second opinion before they come out from another company and confirm faulty installation and a bad motor. A-US finally comes out 3 1/2 hours late. A-US tech claims AC unit is working and tries to leave. Stop the tech to point out that they should wait explaining the motor might be faulty. He starts talking about how the compressor could be faulty and how freon is expensive. He checks again. He says that he would add some freon to the unit but he's out and he'll be right back. Then like Houdini, he disappears. The tech and the company aren't answering any calls. Now I'm stuck with no paperwork and can't even get a buyout option with the warranty company.

We get another company to verify. Compressor is fine. Motor is corroded. Faulty install work.

Home warranty sent a different company that replaced the motor and got me going.

I understand that it's a different animal with AC companies working with home warranty, but this company not only added a week and a half to getting my unit fixed, but money pissed away from their previous work.

Worst service ever. Technician came and said I needed coolant, charged me $260 then told me I needed the coil cleaned, but he didn't have time. He said he could come back in 4 days!!! I live in Texas and have a small child. It is August. 4 days with no AC is not going to cut it. Not to mention I already paid $75 service fee and $260 for coolant. When I called to schedule and appointment with the company to clean the coil they told me the technician reported that a dog attacked him at my property, which was a bold faced lie! My dog was outside the entire time. They did not even come within 20 feet of one another. This company just straight up lies! BEWARE

American Home Shield sent A-US Air to my home to check my AC unit and find out why it wasn’t cooling. They stated I needed a new coil and a list of other things done. My portion of the cost came out to just over $1k and they completed the job a few months later when I could afford it. Less than 30 days later, the AC wouldn’t start. A-US Air came out and replaced a part. Less than 30 days later it wouldn’t start again. American Home Shield sent out a different contractor who stated the coil installation was not done properly and that a piece of insulation was either removed and not replaced or just overlooked and never installed. This is causing condensation and is leaking onto the decking and will eventually rot out the wood and come through my ceiling. I called A-US Air and they won’t come out and look at what’s needed without American Home Shield’s direction. I don’t understand how they won’t make it right when this should have been fixed the first time they came to my home. I’m so disappointed with this company. I wish they would just make it right.

June 4, 2020
Very rude and condescending customer service-phone staff (installation).
DO NOT USE A-US Air Conditioning of Texas (Garland).

Extremely poor communication with customers,

The Manager Rov or Rob Jackson will not return customer phone calls. The ladies in the office put up a smoke screen for him, very unprofessional.

(Just be honest and communicate with your customers)

I am an American Home Shield customer, and I will never use this company again, I have been waiting for a part for 11 days. Every time I speak to one of the customer service ladies, they say it is in route. At 8:30 am I was told it was in Beaumont, now it is 2:00pm ,3:00, 4:20, 4:35 and I am still being told it's on its way. So, which one is it: In Beaumont or it is on the way to Beaumont, somebody is not telling the truth? Now Everybody in the world knows if FedEx, UPS, USPS have your item they have tracking numbers which will tell the route and location of your item. But not this company that has been in business for years. The manager Rov or Rob Jackson still has not answered or returned my phone calls. It is 4:47pm he gets off at 5:00pm. Therefore, a lady named Denise gets on the phone and is still unable to tell me where my part is.

Denise says FEDEX has your part and it should be in Beaumont tomorrow. Remember I was told it was in Beaumont today,

People it has been 12 days since it was requested from the

A-US Air Conditioning of Texas (Garland) parts warehouse

LIES, LIES, LIES

Very Poor service if you need Air Condition service

Please, please, please, find and use someone else.

DO NOT USE A-US Air Conditioning of Texas (Garland).

P.S. 6-18-2020- 2:45pm the Tech received the part and the AC is cooling. Wonderful Tech/repair person

I had to call them out like 5 times because my compressor was going out and they kept telling me nothing was wrong and then on the 4th time after he left saying nothing was wrong my compressor went out and I was displaced with no air for 1 week. Now, two months later when trying to turn on the heater, the compressor is hooked up with the heater and is not heating at all and they are charging me for a service call AGAIN. I had a 60 day warranty and barely missed it by two weeks and they won’t honor it. They messed it up. The heat was working fine in January and February until they came out. They are hustling and swindlers.

Do not use this company, they are not reliable and failed to do a proper inspection of my air unit. The told AHS that "nothing was wrong" when in fact there was an issue and the technician failed to identify it. I had to pay for an HVAC inspection out of pocket and pressure AHS to send another vendor out for a second opinion.In addition, they failed to ever provide a comprehensive report of the supposed inspection they completed and no one had answers when I called their office.