A US Airconditioning of Tx Llc

I was assigned this company as part of my home warranty. My furnace had a failure and was too old of a unit to repair as parts weren’t available. I accepted a replacement unit and covered any necessary costs as well. The inspection has failed twice, multiple follow up visits have resulted in a tech arriving only to review the unit stating he doesn’t have the proper equipment to perform work and leaving. In the end, i chose to pay another company out of pocket to replace my AC and this poor performing furnace. I hope to never have to deal with company ever again and hope anyone that does has a much better experience than I’ve had.

We are American Home Shield customers and our A/C stopped working. Once I was able to get an emergent service request put in, A US air conditioning responded within 45 minutes and were out to fix our air. The serviceman was very prompt and took care of our problem within 30 minutes. He proceeded to do a service check of our system and let us know our home would be cool by the evening. We were very satisfied. Thank you George for taking care of these senior citizens.

Stay your butts as far away from this company as possible. Didn’t look up reviews until after service was complete. Chuck was extremely rude and very unprofessional. I’m wondering how in the world are they in service and so extremely busy with the attitudes these guys have and never have an explanation nor a straight reason to anything. You literally have to be an expert to understand this profession with them. Hope this business goes down soon because they are taking advantage of people.👎👎👎👎👎👎👎👎👎

I had the most horrible experience with this company. They were contracted through my warranty company. They replaced the compressor, but when the unit still did not work they did not try to diagnose why. Instead they said it was an electrical problem, and left with no further attempt to ensure it was not something that fell under their purview. I had an electrician come out, and was told there was nothing wrong with the electrical and I needed an HVAC technician to fix it. After several attempts to call the company (it's difficult to get anyone to answer) I was given a call back to say they could send someone several days from that day. They said they were not able to budge on the day, even though I tried to explain their technician's error (or desire to wrap up at the end of the day and go home) led me to continue to have no ac in 100 degree heat. My warranty company, after about half an hour on hold, was able to get them to agree to come out the same day. The company did come that day, but spent no more than 15 minutes at my house, and left without letting us what was wrong or what they did, or even that they were done and leaving. Needless to say this company is now banned from my house.

EXTREMELY dissatisfied with your service and will be requesting that American Home Shield send out a locally-owned company to repair our a/c from now on. We've had you guys out here about three different times over the last six months. The time before-last your guy told us the coils are on the verge of complete breakdown and that the unit really needed to be replaced. He fixed the intermittent problem, told us to call back if the unit didn't cool or keep up, and that he would escalate it to his supervisor and let him know the unit needed to be replaced. We placed another service call because the unit was struggling to cool our house. The technician that came out told us it was because (1) it is very hot outside, (2) our house is older and needs better insulation, and (3) that "everyone is complaining about their a/c not keeping up right now." Last night the unit blew out our outside pull disconnect and tripped the breaker. I replaced the pull disconnect this morning and still nothing from the outside unit. I called your office and was told I could be put on a waiting list but probably wouldn't see someone until Monday or Tuesday. UNACCEPTABLE!!!! Especially after you've already been here multiple times. I am now having to pay a local company to come get us up and running and will be voicing my displeasure with AHS. POOR SERVICE!!!

I had the worst experience of my life with this company. They kept lying and lying that the technician will call me and he never calls. After 6 weeks, my AC is not fixed after changing many parts. I just gave up and called another company.

San Antonio location. Horrible service. Installed a failed heat pump under home warranty. Installed new compressor seemingly OK, but charged the system with too much freon. System rapidly cycled on-and-off potentially damaging the new compressor. Home warranty company recalled them to fix, but this time they took too much freon out. System stopped altogether. Second rework call put in on a Friday, but they said no techs available until Monday because "doing other reworks". I told the rep that didn't sound good at all. They forced my family to suffer 97 - 100 degree weather over an entire weekend. Very unsatisfactory. Avoid this company at all costs.

This company was contracted with my home warranty. I submitted a claim last night and they were able to come out today (schedule visit through their website, not through calling). There was a wiring issue causing my unit to repeatedly trip the breaker and then eventually it wouldn’t reset at all. They fixed it quickly and gave everything else a once over. Everything looked good, no additional charges and we were both on our way. 👍🏻

I was blown away with the service provide by A-US Air Condition of Texas. It's hard being without AC in Texas but they were as helpful as can be. I called them Friday night and left a voicemail and at 8am the next morning they returned it. They were able to get us a tech out by 1pm. I think the name of the tech was Jason. Anyway he called when we were placed on his schedule to let us know how far out he was and then we got a text saying he was on his way and would be there soon. When he arrived he was really nice and professional and not only did he fix the problem, but he gave my husband and I some advice on how to care for the AC and furnace. Overall I was taken aback by every aspect of their service, and while I hope I wont need their services anytime soon I am glad I know about them.

I have to modify my review. It was initially a 5 star review after the first visit, but it's been a nightmare since.

I used this company because of American Home Shield. I called because my AC wasn't working properly and the tech came out and said it wasn't the AC, it was the thermostat. I had to call back several times because the thermostat wasn't working properly and I finally thought the situation was resolved...until I had to use my heater a month later and went to work coming back to a sweltering 90 degree house. I could turn the heater on but it would never turn off, even when target temperature was reached.

Another service call later, the heater would turn off but the fan would run 24/7. Then they got the fan to work properly.

I think the situation is fixed until I put my house up for sale and the buyer's inspector finds several things wrong with the AC to include the fact the unit wasn't sealed up properly (missing screws sitting on top of unit) and the insulation was missing.

I call and AC company to come out and they find the insulation thrown behind the unit in the attic and was able to screw it back together sealing it properly. I asked if this would cause my electricity bill to be sky high and they said "Yes, it's working twice as hard as it needs to because it's pulling in all this air that it's not supposed to. The last company who worked on this unit did a horrible job".

That company? A-US Air.

Stay away.