Christianson Air Conditioning and Plumbing

The best company for plumbing or AC work. Down to earth. Zero stupid TV commercials..Thanks for years of service!

Beware! Let's file a complaint against these bullies. DR Horton use them so they are lucky in that sense, new homeowners have to call them for service, tell you the system is under warranty, but if there is actually something wrong they will tell you the heat is normal for Texas climate. Yeah there is that keeping 20degrees difference to avoid AC overwork. I called another company the next day because I couldn't believe that 84 degrees is normal and that the AC cannot handle the heat and the small house, I have a bigger house in another city and it has been cooling ok with the same type of AC, sure enough there was a deffective part, parts are under warranty for 5 years. Imagine they charge you $119 right away to come and check and pretend they actually check. The tech said I needed a bigger system in the attic and install ceiling fans. The other company squeezed me in the sched came 10pm, detected the issue in one looking and fixed the problem in 15mins. We slept in 70degree room, that night. I will file a complaint to the TX ATTY GENERAL. It is not right to deny warranty, we are homeowners, esp the bully manager Kurt. We all should file a complaint to the ATTY GENERAL consumer protection division or even file a class action lawsuit. We bought a new house, it should get the warranty as promised.

Our A/C wasn't turning on so Juan came out to check what was wrong. Come to find out it was just the drain pipe that was clogged and it didn't allow the unit to turn on. Easy fix and he did maintenance on the outside unit. Very professional and informative. I'm the tenant and the homeowner is Philip

After two visits and unable to repair our unit. They blatantly refused to come out to service and look more into the issue. Their inability to repair is one thing. But the phone operator Rose dismissing my service request though she is not the personnel coming out to do the work proves poor customer service. I will let it be known that this company is not the 4 star they claim to be.

Two well-regarded companies said they couldn’t do any plumbing work for us without a whole-house re-piping first. We were referred to Christianson, whose employees John and Seth—nice guys!—had the right tools and parts. They replaced our hot water heaters (heroic work in the attic in Austin’s summer heat), but equally or more important, Jerry—at our request—installed a “loop” with shut-off valves and then a Flow By Moen leak detection apparatus, so we can rest easier about our whole system. We had a minor issue after the water heater installation, and Christianson’s not only came out and solved it promptly, but also taught us how to safeguard against that kind of calcium-related issue ourselves in future.

Horrible customer service. Our AC went out on a Sunday and when I called I was told they would come the following day between 8am and noon to fix it. We got a call at 9am that they would be coming by, but no one showed. The tech told us they had been knocking bit no one was answering. Turns out they never updated our address and sent the tech to the wrong house. We called the office to update our address and they then told us they had sent the tech to the next stop, and now we were moved to the last stop of the day, even though it was their fault. We never got an apology from them for messing up our appointment and got the run around any time we called to get an ETA. With two little kids, we couldn't stay in a house that was 90+ degrees. By the time 6pm rolled around they still hadn't shown up.

We ended up calling a different company to come out because of how horrible this was. I understand mistakes happen, but not apologizing and putting us at the end of the day was not the answer. I will not be using them again after this.

Wow! I called Christianson on the recommendation of my father but you couldn't come out until the following day. In the meantime, I had a different company look at my AC and they said the repair was $1000, I had mold in my system and my furnace was shot. I was looking at a full system replacement so I was thrilled when Jason came out and assured me everything was working properly with my system, no mold and the furnace looked good (though I will be calling when it gets cold for an inspection). My AC was fixed for $350 and up and running within a few minutes. I so appreciate the honesty and quick service. When my co-workers AC stopped working two days later, I knew just who to recommend!

These a holes called me in the morning and "confirmed a 9-12 appointment" only to not show and lie about my morning appointment when they were 1 hour late. They told me I was wrong about them giving me a morning appointment. Now, after reading the spot on bad reviews, I'm convinced. A bunch of liars and crooks.

Whoever Emily is at this company needs a serious lesson in customer service. We had texted in the morning that we were leaving a key under the mat so the tech could access the property. At 3:30 pm I got a call they would arrive in 30 min. My boyfriend happened to be off and arrived by 4:02 pm. No one ever arrived and after hours of waiting and calls and texts inquiring where the tech was Emily called me and stated we missed the technician and they left because no one was home. Come to find out the tech had got here at 3:30 (this is when I got the call they'd be here in 30, which simple math means they'd be here at 4) and left at 3:55. After clearly expressing my frustration Emily sarcastically stated "well I'm sorry we didn't wait another 5 min". I was completely blown away by her rudeness and lack of ability to deescalate the situation. Additionally how she tried to throw the blame onto us. Zero understanding or acknowledgement of their error. I informed her her attitude was not appreciated and I hope whoever is her boss offers a coaching session of some sort. There clearly is a gap in communication in this company because no one informed the tech there was a key and the dispatcher also was not given the correct arrival time.

My water pressure has been a issue with my brand new home since I purchased it. I was told that this company would help me out because of my warranty. They are just like all other bad companies. After they sell you they pass the blame on to other companies. I was told to contact the city.