Christianson Air Conditioning and Plumbing

On July 25, 2022. HVAC Technician Johnny repaired A/C. The technician was professional and courteous.
Thanks for everything. My family appreciates the unit being repaired.
Thanks to everyone. Sabrina, Rose and the answering service personnel are also courteous. We miss Windy at Christianson A/C and Plumbing.

Whatever you decide, don't use Christianson Air Conditioning. My AC was not cooling, after they checked it they said that it needed freon, that they didn't know if there was a leak but that they would charge me an extra $90 if I wanted to know, but that most likely, if there was a leak it wouldn't be fixable anyway, so it was pointless to check that then. So I paid them for 1 lb of freon plus the service fee ($200 total). 24 hrs later and that nothing had changed I called them again and they said that they would send someone until the next day (two days later) but that I had to pay them again the service fee if they would find that it needed more freon!! Even though they said they couldn't give me a warranty on how long the freon would last, I was expecting that at least it would last a year, the summer or a week... but for it to not work even on that same day?? They supposed to be the experts, they didn't provide any advice, I was willing to pay the extra fee for them to check if there was a leak or not, but they talked me against it, and when I call them back they said that they charged me for telling me it needed freon, and for the freon only... I feel they are not professionals then, they are only fee collectors... what a shame!
UPDATE: Like I mentioned before, I was willing to pay for them to check if there was a leak, but they made it seem like it was not worth it, even when I called back the next day, the lady on the phone said that it was a 3 area thing to search and each one had a fee, so it sounded like a never ending cost $$$, and that she was not sending anyone till next day.
4 days after this bad experience, I called other AC company for a bid on a fully replacement of the AC unit, they came right away, and they not only provided the free estimate but they also checked the unit on their own will and found out the the freon was still there (not leaking after 4 days), checked the unit on the attic and found out that the FAN CAPACITOR was not working, without me asking this, they replaced that capacitor in the attic!! they didn't charged me anything for that and left the AC working, they said that they didn't know how long would it last but that at least I was able to cool my house and have enough time to check on replacing the unit!!! Now that is COSTUMER SERVICE!!
My mayor complain was not that the job Christinason did was not helping, but that they were not interested in helping me at all, not even after they took my $200 for nothing, they were only interested in charging extra fees to come back and to find a "leak" and leaving me and my family hanging with the problem in a very hot season. Guess who is earning my business for now on?

There's a reason this place has 3 star average reviews. They have no idea how to service customers properly. I paid them for a simple toilet fix in a new house and it's still broken. I wouldn't give them one red cent. They don't honor their work and rub your warranty information in your face. There are great plumbers in Austin, call Reliant Plumbing. They're amazing and honor their work.

Our technician Chad was wonderful. We found ourselves in quite a bad situation and he was so understanding and compassionate toward us. He listened to us and put us at ease. And Christianson took such good care of us. We are so grateful. They could have easily charged us so much more and instead you helped us out tremendously.

They installed the HVAC in our house. It is the worst mess of being imbalanced as there is a 10 degree difference from once side of the house to the next. Had another HVAC person come and look at it and said it was so imbalanced he did not want to get involved with it. Have to have the unit run constantly to cool our bedroom causing it to shut down twice. They came and refilled the coolant once and then when asked to balance it, the person opened and closed some vents in the house that we had already tried. We told him it wouldn’t help but they assured us it would. When it did absolutely nothing they still refuse to come fix their huge mistake. Whatever you do do not use them. Do not let your builder use them, you will be sorry you did. We have a high end home with a window unit stuck in the window.

If they ever fix the mistake I will be happy to change my review, but as long as you see this up, it means they haven’t yet.

Our AC unit stopped working last evening....I called Christianson hoping to just leave a message to "get in line" for repair. Not only did I get a human on the line but was told that someone could come to my home this morning! A very nice man, Stephen, cam out about 8:30 and quickly diagnosed the problem, put a new part in, and our system was restored and started working properly. This was OUTSTANDING customer service in an era where all contractors are super busy. We so appreciate Christianson taking care of us so quickly and so professionally.

THE WORST COMPANY!!! STAY AWAY!!!! If I could give them zero stars I would. Dealing with Christianson has been nothing but problems!! It all started last week when our AC wasn't working as efficiently as it once was. They diagnosed it as a bad evaporator coil. They told us it wasn't in stock and they would have to order it. We asked the man about the time for the product to come in and he couldn't give us an answer. He told us we would need to keep the AC off until the part came in. The lack of answers didn't sit well with me so I decided to call the main number. The lady in the parts department assured me they had a part IN STOCK and she scheduled for us to have it installed the very next day. We expressed our frustrations with her because the repair man who came out to diagnose it clearly just wanted to complete his day, get onto the next call and be done without properly taking the time to repair it when the part was ON HAND. Well, fast forward 24 hours and after we paid for a hotel room in town, because we have a young daughter and it go into the high 90's during the heat of the day, he came back and installed it. He was in and out in under 45 minutes. I thought that was ridiculously quick but me not being the AC professional, I thought maybe he was just an expert and did it enough where it didn't take much time---WRONG!!!! Two days later we notice our ceiling has a foot long water mark on it. My husband went into the attack (Where our HVAC system is located) and noticed ALL THE TRASH LEFT BEHIND FROM THE REPAIR MAN!!! He left old parts, boxes from the new parts, all the cardboard thrown about in our attic. I get it, it's an attic not a living room, but this is just the beginning of his lack of care or attention to detail not to mention just plain RUDE!!!! Upon further inspection we noticed the drip pan under our HVAC system has about a half inch of water under it. We believe they once again didn't take the time or care to put together the water line when done with replacing our evaporator coil. My husband attached the two lines but we called to have someone come back out as it SHOULDN'T BE OUR JOB TO FIX "PROFESSIONALS" LACK OF CARE. They said the soonest they can get us in is very late the next afternoon. After being rather frank with the operator I let her know that we should not have to deal with a leak coming through our ceiling not to mention cleaning up after their repairmen when we have paid and trusted them to do a job well done the FIRST (a $700 job at that) Isn't that the reason we call professionals???? She agreed and said she would fit us in that evening...needless to say they never showed back up. All in all, save yourself the headache and money and go with a company who is TRUE professionals and take pride in their work and value their job (ie: serving us their customer) It has been nothing but problems and headaches dealing with these rude and careless workers.

After having no hot water and water leaking from top of water heater on a cold Saturday morning I called Christianson! I spoke with Teresa who calmed me down and answered all my questions and dispatched the plumbers, Teresa also went above and beyond by making a house call and had her husband turn the water valve off for me! I can’t thank them enough, Teresa you are an asset to this company! The plumber (Matt) and his helper showed up ready to assess the problem and got right to work by replacing my old water heater! He explained every step and cleaned up afterwards. Great job guys! All of you deserve a huge Kudos! Keep up the great work Christianson! Merry Christmas 🎄

Received a call when the tech was headed our way and the tech, Jeff, called when he arrived. He greeted us pleasantly and got started right away. I have great confidence in his ability. He was friendly, professional, and tidy. The service department is very organized. Christianson is my HVAC Company!

Had a gas leak at our new furnace they installed. Called them multiple times and never got a call back. Good thing we noticed before needing to turn the heater on.

Finally called another company to fix the issue. I was told they didn’t use any pipe dope and only hand tighten the pipe as well as under sized my system for the size house I have...