Christianson Air Conditioning and Plumbing

We are just starting our 3rd year of a 5 year warranty. We ended up paying $240 for a 10 minute service call to replace a $15 part. Absolutely ridiculous! What good is our warranty??? I was also very disappointed with the customer service from both the woman I spoke to on the phone and the man that came to make the repair. This is not ok. Do not recommend.

We had a new tech come out - Stephen - and he was great! He was thorough, professionally dressed, told me what was going on and did the work quickly. I called Christianson Thurs after hours and left a message; they called me back Friday morning at 710 and Stephen was here at 8:20. He fixed our problem and everything is great now. While we are long-time customers, it's nice to have a company treat you with a sense of urgency and importance. Thanks Christianson!

They were fantastic. I had a leak in my master bathroom that I thought was coming from a totally different location than where they found. They went right to the troubled area. They used methods and techniques that I was not aware of to fix my plumbing issue quickly and for less cost than I was expecting. They certainly could have performed much more expensive and time consuming repairs and I would have never known the difference. I felt that plumber that worked on my issue was honest, reliable, and trustworthy. Those characteristics mean a lot to me. They were quick to come out to house and were very friendly while there. They were respectful of my property and left the job clean and tidy. They even went out of their way to check some other issues for me that they didn't have to do. On top of that, I have a 1 year warranty now on the work that they performed. I will certainly be calling Christianson back if I have any other plumbing issues in the future.

I called for simple maintenance check, AC and Heater. They stated those were 2 separate dates/techs which was fine . Heater maintenance was done but been waiting several weeks for the AC guy to show up. Finally called and they said that I had to call in to schedule a separate call for AC maintenance. Not what I was told before. Now soonest service call for simple AC maintenance check is yet a month away. Poor follow up and Customer Service. Will never use Christianson again.

I cannot say enough positive things about my service tech! He not only takes care of the service call, but he also explains what happened that day, so that I understand exactly what is happening while he is working. Having him come to my house is like having a trusted friend come to do some work around the house with me. The people at the office are always friendly and find time to fit me into their busy schedule.

We used Christianson to replace our AC/Heating system and all of the duct work in our home. Our original system was plumbed in such a way that the front half of our home was always 10-15 degrees too warm (summer) or too cold (winter). Not only did Christianson give us a fair price on converting our old package unit into a split system with the AC condenser outside and the gas heater in the attic, but they also gave an incredibly reasonable price to re-plumb all of the ducting in the attic and create 3 new vents and an additional return. We worked with the plumbing side of Christianson to reroute the gas in to the attic and were very pleased with the work, efficiency, and cost. Stephen Doepke was the project manager on the AC project and was excellent in communicating with me, explaining all of the ins/outs of this project, as well as helping me to keep our extra costs (roofing, electric, plumbing) clear and within out budget. We finally made it through a summer in this home without needing to add a window unit and we are thrilled! Highly recommend Christianson and Stephen!

When the power came back on after Snowmagedon 21' my HVAC wouldn't work correctly - I could feel heat/cold at the vents but it wouldn't blow out. My Home Warranty service sent another company, but very quickly it was obvious my HVAC was far too complicated for the 'Other Guy'. He spent an enormous amount of time bad-mouthing Christianson (who installed the system 2yrs ago), claiming they "screwed you & the unit is undersized for your house", "the unit doesn't have a heat pump and will NEVER heat your house". When I asked him if his statements were true then why had the unit worked perfectly well for the last several years, instead of just admitting he didn't know how to work on my HVAC like a professional, he just kept circling back to blaming Christianson & the low temperatures during the storm, though he couldn't explain why he couldn't make it work when the temperature was 80 degrees outside (!??!!). Needless to say he left quickly, but not before switching the AC and heater wires, and wanting payment. So while the 'Other Guy" was still here I called & made an appointment with Christianson. They came out within (1) business day, switched the heater and AC wires back, and reset the unit. TADA, it was fixed - heat and AC!!! Christianson's Tech explained the whole issue in detail, (FYI 'Other Guy': Apparently resetting a unit is common after a power outage.), repaired what the 'Other Guy' screwed up, and was in and out within 15 mins. It's wonderful to work with a company that has real experts in the field. Thank you guys!

Technician arrived 4 hours after scheduled arrival. Stated I had 5 burners out on furnace and need a replacement for 6500k. I had two separate companies inspect and both found that all burners worked, but had a fuse needing replacement. Called the office and supervisor has yet to return my call or refund my service call. Spoke to Rose and got the run around. Dishonest technicians that don't know there craft, and a company that could care less for quality of service.

Joe is one of the best hvac tech I’ve had the pleasure work in my home. Very knowledgeable he installed a Rem- Halo in my home without a problem. Before I called other techs and they didn’t even have an idea what a REM-Halo even was. Anyway great job by Joe.

Christianson AC and Plumbing installed a new AC and furnace in our home last week. Everything from the information provided by the sales rep to installation was done with the utmost professionalism. We have a 70+ year old house with the AC/furnace located in the attic. The installation team removed the old equipment and carried the new equipment up the attic ladder for the installation.The entire job was done on time and with great attention to detail by the installation team. The sales representative also helped me size the AC unit correctly for the square footage of out house and to qualify for an Austin Energy rebate. All of this and the system was less expensive than several other vendors.