Brown Air Conditioning & Heating

This company was assigned to us by American Home Shield for an AC repair situation. Upon arrival we explained that the unit was not cooling and was not draining properly. The technician did a brief inspection and said the problem was due to a plugged main drain and since he wasn’t a plumber he couldn’t help us. He started to leave but we said that didn’t explain the fact the AC unit wasn’t cooling. Reluctantly, he went back into the attic and then determined that the evaporator coils had rusted out. He then went on to report to AHS that the coils had not been maintained which is ridiculous. How do you prevent corrosion on coils that have been in service for over 30 years? Bottom line is Brown AC didn’t want want to do a warranty job at warranty job rates and lied to AHS about the situation to get out of it. Very poor business practice in my mind.

A great AC/ Heat company! Very prompt and thorough with their work. I like the cleanliness they showed before and after work. They kept me updated with what is being done as well. Staff with very good customer service!

Corey was very professional on time did an excellent job and my AC is working again thank you Cory and thank Brown air-conditioning also American Shield did an excellent job

The service I received was a heating tune up and check. The technician was professional, and punctual. He explained his purpose for coming and informed me of his final assessment.

Very professional and got the job done right, on time, and under budget. I needed all of the ductwork replaced in a rental house, and was able to get an estimate, schedule the work, and take care of the payment all over the phone and by email since I live in a different city than the property. Made it very easy to get done without having to make a trip. Best price by several hundred dollars compared to other quotes, and they actually fixed a few more flaws than other companies had pointed out. I will definitely be using them for all my HVAC needs in the future. Highly recommend!

Matt diagnosed the problem and fixed it in 10 minutes. Great service!

When 1 A/C unit failed, we knew it would be more needed for our old system. Charles scoped out a new RUUD SEER-14, 4, 3, and 2.5 Ton cooling/heating system that would give us peace of mind in function and comfort. Yesterday as planned, a crew of 6 + Charles arrived and went to work replacing our old 3 A/C and heating units. With military precision they were organized, had tasks planned, and removed/installed our new system. Very nice guys who worked hard and respected our property. they were neat and careful to leave no footprint on departure, all packing materials and old equipment were removed. Arrival around 0930 and left around 1900 with a cold house! They were upscale in replacing equipment with installation of a better water/emergency drain system than previously and installed individual quick disconnects for each unit for maintenance ease. They also installed concrete pads on the roof where equipment resides with tie downs. Our first night was wonderful with a cold house and quieter units. Looking forward to lower electric bills and usage. I highly recommend Brown A/C and Charles.

Definitely Recommend!!! This is the first time I have used the company to get my air condition repaired. Everyone there is very welcoming and respectful when communicating. I was very happy when I called and they got me an appointment the next day to get it fixed. The tech that repaired the ac knew exactly what he was doing and took no time to get it fixed. Prices are very reasonable as well. It makes me more comfortable to reach out to the company again in the future.

Charles responded very quickly with a thorough inspection and attempts to repair. Offered several options as the warranty company would offer limited solutions. Set the installation of a new air handler in the west end of Galveston Island with priority. When the warranty company followed up with bad info, Charles was on site immediately to get it straight while the techs continued the installation. The price was inclusive and fair, the workmanship neat and clean and we have cold air tonite for our family visiting from out of town.I will continue to have Brown service our system and will recommend them to all.

This company is awesome! We've used them several times now and they are miracle workers! Fixed our problem every time!