Brown Air Conditioning & Heating

I found Brown A/C thru our home warranty company AHS. Whenever i have an issue I always request or call them directly. Very professional and acknowledgeable. If you want a good job done call Brown A/C for all your needs.

The House temp. can not be cooled down below 85. after he left about 3 The air from the ceiling air vent is not cold enough and not blows hard enough. He only fixed the Capacitor. He was in very hurry up and not check others.

AC wasn't working due to switching ac to heat and it caused it to go into safety mode. Tech educated me on the troubleshooting. Cory was very knowledgeable and professional.

Tech provided wrong diagnosis that cost $1200. Hired another company and the only issue with my AC unit was my thermostat itself! They provide the window time of their estimated arrival THE DAY OF the appt!

Very professional and trustworthy. Charles did an excellent job servicing my A/C. The office staff is helpful and professional as well. I would recommend Brown to anyone in Galveston that needs quality service.

Cory was a professional and he was knowledgeable and friendly. They took a little longer to install unit, but I’m glad it was done the right way and is working properly. So far everything is good.

Had Cory from.Brown AC come to diagnose an AC through the American Home Shield warranty company (that was blowing hot air). Cory was very unprofessional in his conduct as when I asked him questions
about his findings, he ignored me or gave evasive answers just to end the conversation. I had no understanding of what was wrong with the AC by the end of his visit or what the next plan of action would be. He was sarcastic at times with me when I was telling him about what I had noticed before the AC shut down. I was then informed by email that I would receive a phone call within 24 hours. Cory nor Brown AC have ever called me to indicate his findings or what happens next. I did go to AHS website to find this diagnosis as the reason for denial and that the case had been closed out! Here is verbatim his “diagnosis”: LEAK IN THE SYSTEM MISSING CAPS TECH SAID HE THINKS ITS THE KING VALVE THE SYSTEM IS EMPTY ON FREON BUT BC OF CAPS AHS denied my claim based on this diagnosis counting on that I would know nothing about ACs. First, the “caps” are put on a part such as the King valve to protect the part from dirt & grime within that part, only when a leak is already present. Caps do not cause the leak nor drain the system of freon as implied in his diagnosis. What I think the technician was stating was he suspected a leak in the King valve but apparently never even tested the system to see where the actual leak is located as it is not indicated where the actual leak is located in his “diagnosis”. This is all occurring during the Texas heat alerts & both Brown AC and AHS has left me in a sweltering house with 5 pets even though I have supposedly the Platinum coverage through AHS! Neither Brown AC nor American Home Shield have been honest with me & the treatment I have received has caused physical & emotional distress. I had joined AHS so I could avoid contractors like this.

Great customer service all around. It’s hard to find businesses that provide quality customer service from beginning to end. Everything was communicated well and the repair was quick and efficient.

Awesome, courteous, efficient service. I had my son meet Matthew at the house and he was prompt AND the heat was fixed before I could arrive. It might have taken 20 minutes. Then, Matthew called me to follow-up (again, he was finished before I could arrive).

The Technician Corey was Great very nice and concerned. In the future I will request this company for my Air and Heating issues.