Lennox Stores (Parts Plus)

Ever since Eric took over this location the service has been extraordinary! No matter I f I call for something or just stop by, Eric and Alex will bend over backwards to help me get in and out as quickly as possible. I can’t express how much I appreciate both of these guys and their understanding of how customer service is performed. The Lewisville location should be Lennox’s shining example of how a parts house is ran. The Carrollton location should have to take lessons for a couple months from Eric and Alex on how to manage a store.

I have never waited more than 10 minutes to be helped at this location. The staff members here are so detail oriented, they address everyone on a first name basis and relaxed environment, though still taking ultimate mindful care that everyone has a deadline. I recommend this HVAC store with high regard for location, timelines, knowledge of parts and awesome customer relations skills. It feels like the old days at a HVAC warehouse, they still give out a cold bottle of water to those who deserve it or are in need of a thirst quencher.

Really bad experience at this location, the guy that was giving me the part started throwing his dolly to the ground because I say it was the wrong part and that I don't want it... He then give me the right part but he send me the wrong part to my address.... Shame of that actitud. Now I need to return the part and get my money back.....

Takes for ever to get your stuff....waited in line for 15 min...only 2 custmer ahead of me??!!

Painless. They had what I needed. Took about 5min

Good stuff nice people