Royal AC and Heating

Andrew was excellent and walked me through everything he did. Top knotch job.". Not only is unit blowing cold the unit is much quieter.

They came and did a great job showing me exactly what the problem was. My coils were frozen and so they thawed them out and a/c is now working great. Another tech had probbly aded too much free-on in last spring. So wer will be coo tonight. Thank you.

Abdule did a great job! He was courteous, professional, and went out of his way to show me how to clean my coils. Along with this, he made sure to check everything from the units outside to the ones in the attic. Thank you!

Had an entire new downstairs unit replaced by this company yesterday, only to find this morning it is now leaking through our ceiling! Obviously their technicians are incompetent and can not properly install equipment! The only reason we used them is because our home warranty was involved. We are now waiting for them to open and have them come back out. It has ruined our carpet, ceiling fan, and ceiling. Absolutely terrible service!!!!!!!

I have not used Royal AC and Heating, however one of their employees almost ran me off the road by coming up behind me at 90mph on 161. Fortunately I changed lanes before he basically almost collided with me. Then I watched him weave around multiple cars and lanes until he exited. I got his license plate and called the company, they made no apology. Very unprofessional behavior from this business, especially from the employee.

These guys were sent out by our home warranty, First American, because our house want cooling. When they arrived, they ran some quick tests and decided our system was low on freon - added 3 pounds. I told the guy that the outdoor unit had been making some hissing noises, but he assured me this would fix the problem, and if it didn’t, this would be the first step in seeing if there’s a leak. That same evening, we had the same issue...a very warm house with an AC running the entire night. I called them back out and about 2-3 days later, a different guy showed up. I told him they were just out and put in 3 lbs of Freon and also told him about the hissing noise. He ran some tests, came inside and told me he added 1 lb of Freon and it should be fixed. I told him that wasn’t going to fix the issue because they just filled it a few days ago, to which he responded with “Well my supervisor said we have a lot of installs and just to add Freon and leave.” He left, I called the office, got a call from a supervisor and said he’d be back out to run a leak test. Same guy shows up about 30 minutes later and says there’s a leak in the evap coils on the attic unit. They then came up with over $1k of uncovered costs to replace the coils. I hired an independent company to come out and run a leak test and they determined there wasn’t a leak in the evap coils but that there was an issue with the outside unit making the hissing noise. The hissing noise was because of a pressure relief valve getting stuck open from a couple other issues. I took this info to the home warranty, they issued a new AC company to come out and that very morning the compressor went out because of being overcharged with Freon. Now the entire system has to be replaced.

This company is lazy and more importantly, untrustworthy. They WILL NOT fix your problem. They WILL take whatever the most convenient shortcut that will make them the most money possible.

If your HW company sends them out, request a new contractor.

They were very prompt, professional, and quick to diagnose the issues with our AC unit. Texas heat is brutal and unforgiving but they saved the day for sure!! Our senior pups and I think them very much as I’m working from home right now.

We were given Royal AC by our home warranty company. They were on time with their appointment and gave us a five star treatment. They quickly diagnosed the problem, gave us our options on what to do to remedy the problem and even corrected some wiring by previous owner that was less than par. Kaled and Rami did an outstanding job and will even wind up saving us some money on our future electric bills because of their expertise. We highly recommend Royal AC & Heating.

I called them after having another company tell me we had to replace our furnace because we had a cracked heat exchanger. And that our system was so old. Royal couldn’t believe how well maintained our system is and there is nothing wrong with it!
Do not use Levy & Sons!! Scam artists

This company was sent out to conduct a repair by my home warranty (HW) . On the first visit they tired to require me to buy almost $500 in items they claimed were not covered before they could inspect the system. I told them the items were covered and then even had the owner Sam call me and said it wasn't covered without even looking at my warranty. I had the HW on the other line and they told him those parts were covered. He was not happy.

The technician then said we needed a new compressor which the HW company ordered that day a Friday, along with some other parts. Come Tuesday an no A/C in 100 degree days Royal Air sends out a private contractor who is not an employee of Royal Air. They also sent a compressor which was too small aka not the correct tonnage. I notified the non-royal air employee and called my HW. The HW company verified and talked to Royal Air owner Sam and told him he was wrong and that was not the correct part.

Sam then called the non-Royal Air employee so he could talk to me, Sam said it was the correct part. I told him no and the HW company told you no. At this point my R22 freon has been taken out, old compressor removed. After trying to threaten me for not letting him put the wrong part in the A/C, he tells the contractor to leave.

The A/C outside unit was left completely apart, freon removed and taken by the contractor. I have called the HW company and filed an official complaint.

No one should have to deal with such a horrible, dishonest company like Royal Air. I not only have a non-working A/C unit but it is completely taken apart and who knows if it can even be put back together properly. Reviews on Google will show numerous one star and negative reviews with the same issue as I have experienced. Stay away from this company at all costs.