Royal AC and Heating

Took 3 weeks to get AC working. Finally said we needed to replace air handler and heater. After 2 weeks without AC replaced system and they kept having to come back as it didn't cool. After a week of new unit not working had another company come out and they had it up and running in an hour.
Worst thing was dealing with their employees. Not trained and very condescending. They don't answer their phones and and don't return calls. They are the worst nightmare I've run into in all my years of property management.

Horrible company. Had to use them per our warranty company. The technicians who came initially told us it was a small computer component that would need to be replaced, but the warranty company would need to approve. They also admitted at the time that they overloaded the compressor with freon, so we should turn it off. When the warranty company called to go over they report, Royal had told the warranty company that our 3 year old air handler had to be fully replaced AND they told them the unit was 11 years old. Long story short, we paid out of pocket for a second opinion from a local company down the street from us (with much higher ratings), who found it was not an issue with the air handler at all, the compressor was overloaded with freon, and there was a small leak in the water line from the compressor to the house. It was replaced and A/C has been running great in the 2 weeks since that time. Don't do business with this company, warranty or no warranty. They are shady.

The service was very professional and friendly, and he let me talk on and on about how hot it was without complaint. But the technician was speedy and efficient and explained to me how to prevent this from happening in the future. Thank you so much!

Don't bother using Royal Air & Heating - they will lie to you and your home warranty company about why they won't do the work.

Here was my experience with Royal. In April 2021 my wife & I discovered there was a section of ductwork that leads to the master bedroom which had come loose and partially disconnected on either end and thus we had a reduced flow of air from our HVAC system to the bedroom. I called our home warranty (First American) company, they contacted Royal Air & Heating who sent a tech to our house, Andrew Zoyes.

In this first visit, Andrew stated he couldn't access the ductwork because we didn't have a cat walk in our attic that went back far enough. This wasn't true, there was a catwalk under our insulation but no one has had to go up there from the time we had purchased the house and we just didn't know. We added a couple more planks to the cat walk and contacted our home warranty company again who then sent Royal Air & Heating back to our house.

This time, Andrew was able to access the ductwork but then promptly returned from the attic to inform us his boss, Sam, had stated metal ductwork wouldn't be covered and proceeded to quote us $250+ to get the work completed. Unconvinced, my wife and I called the home warranty company, spoke with 3 different representatives and each one confirmed that metal ductwork was indeed covered as long as the issue was the result of normal wear & tear. At the request of Andrew, we even had one of the home warranty representatives call the Royal Air & Heating office to inform them the requested work was covered and to get it completed.

At this point Andrew was aware of the fact the home warranty company had stated this was covered work and he texted his boss (Sam) about what to do. Oddly enough, it took much longer for Andrew to get a response from Sam about this than it did for Andrew to get the quote for doing the same work outside of the home warranty...
Eventually Andrew did get a response from Sam, but it was to tell Andrew to move on to the next job!

When we tried to resolve the issue with the claims department at our home warranty company they informed us the provider (Royal) had stated the issue was created by another contractor...

This is just not true. We have not had a single soul in our attic other than my wife and myself since we moved in nearly a year ago and we never touched the ductwork, much less "performed any work" ourselves or with a contractor, as Royal stated to the home warranty claims service.

Even more irksome is the fact Royal didn't communicate that claim to us, just to the home warranty company.

Finally, to top it all off, they haven't submitted the paid invoice to our home warranty company for the initial service fee of $75 so we've been getting notifications from our home warranty to pay a service fee that's already been taken care of.

TLDR; Royal Air & Heating will lie to you and your home warranty company, claim work isn't covered in an attempt to "upcharge" you, and will just straight up leave your home when you push back and confirm WITH YOUR OWN HOME WARRANTY COMPANY the work is covered and to be completed.
Apparently they are perfectly content with running a scam in which they get $75 from you for coming out, hopefully upcharge to an unsuspecting homeowner by claiming the work isn't covered, and will dip out when it's clear they won't get more money from you.

Fast response to our call. They were out the next day and were able to get our air conditioner up and running within 30 mins. It was a very hot day. The technician, Ramzi was very professional and insightful. We will definitely be returning customers.

Royal air came to my house and said i need new A/C unit, so my warranty company authorized the work but Royal air said there is $2050 extra for other parts that there own repairman said i do not need but i paid it anyway ,this is the worst company i have ever seen , after 2-3 weeks of the new unit was put in it was not cooling that good at all ,i have been calling Royal air for the past 3 weeks and never one time anybody answered the phone , i may have left at least 10-15 msgs and not one person returned my calls,Do not deal with those scammers , its a fraud company they took my hard earned money and never called me back to fix what they did that i paid $2050 for , plz dont do business with this company ,they will take ur money a run eith it and never care about customers , The stuff that they charged me $2050.00 for ,i found is for less than half of what they charged me for example they said i need a rubber pad that the unit sits on it and charged me $400 for it and its only cost $80 all over the place and the funny thing is i had one already under the old unit and repairman that came to my house said i have one i dont need a new one its just a way to cheat people for more money . they are unethical and not professional at all, PLZZZ STAY AWAY FROM ROYAL AIR.

Usually I don’t leave comments on services, but I have to with this company. I was very satisfied with the tech that came over Ronnie. I have read several negative reviews on this company. But I can tell you the service I got today was very professional he knew exactly what was wrong with my air condition and fix the problem. If you receive negative service from this company the only thing I can say is maybe you got a technician that did not know what they was doing and was not professional. I will highly recommend this company if you are having problems with your air condition.

Great experience. Thanks! After 12 days being lied to by the previous contractor and still no air conditioning I was able to have the contractor changed by First American and was lucky enough to get you! Ramiro was very courteous and efficient. In less than 10 hours you did what the other people could not do in 12 days. Thank you!

These guys sent out a technician that I am pretty sure was not even certified. This kid showed up and disconnected my system and then told me that it would cost me almost 3K to fix. I immediately called a different service out and they had me up and running in 20 minutes. I was not given a choice when I called Home Warranty of America to fix the issue. Lesson learned, don't ever call Royal HVAC for anything in the future.

The first time we used this company we were covered by a Home Warranty service. Service order dated 10-31-2016. It still cost us $85.00. Their diagnosis was a bad blower motor, they replaced it.
Our second call was 12 days later (12-Nov-2016) where they replaced the blower motor they had previously installed, and the company did not charge us--since we were within 30-days. Please note, they only replace the bad parts THEY INSTALL if it is within 30 days.
The third call was two years later--and this is where they earned their one star rating. We have two A/C units. The technician (Randy) "installed two hard-start kits" one on each unit, and replaced the capacitor on the one unit that was functioning poorly on 23-May-2019. The bill was for $425.00. 31 days later, the same unit that had been functioning poorly quit working again. It seems the "hard-start kit" and the "capacitor" were both bad. I called, and asked that they come make the repair. The company informed me that they would have to charge me again for their incompetence, and I should expect them to re-install the same parts. They informed me that had I called them a day earlier, "of course it would have been covered, but . . . it is too late now. The very sweet girl on the phone decided that she ought to talk to her boss, because . . . it was right at the end of their warranty period (30 days.) The boss insisted that we would be assessed a new fee to replace the bad parts he installed, and fix what his serviceman did wrong the first time, since it was outside the warranty period. By the way, it clearly says on the bottom of their work order that the parts are only covered for 30 days. They apparently have this problem (bad parts, bad installation, bad servicemen) so regularly, that they need to put their 30-day clause on their work.
There are other A/C companies. I suggest using any one else. They are not using good sense, have technicians that aren't doing something right, and are otherwise incompetent.
If you use Royal Air Heating and Air Conditioning, be prepared to repay them for the same services a few weeks later.