Royal AC and Heating

We had a different company come out 4 times before , sent by warranty company, kept doing same thing over and over never fixed it. This guys come in first time and find the problem and let us know the other company was just screwing us over. Thank you so much for your hard work.".

Terrible experience! the AC was not cooling. Charged me $700 to clean the coil. A few days later had the same issue, technician came for the second time and looked to the unit from outside but didn't fix it.
Gave up on them. called D&D company. The tech came and fixed it in 30 minutes, said all the dirt sucked back in to the coil so they have to clean the coil again! They charged me $200 only plus giving a detailed report of what else they did to prevent it from happing again. No problem afterward. Told this to Royal AC. I hit the wall!! Spread the word please.

Royal AC was sent by our Home Warranty after our AC unit stopped working. Great and friendly service, on time, texted ahead of time. Unfortunately they didn't fix it completely and when they came back to show us what may be broken our unit completely caved in. Didn't like the follow-on process so we went with someone else to replace our unit.

Royal responded NEXT DAY!! Wow
Also had an issue with 1st repair & they came back within 24 hours to make it right!

Very impressed will use again for sure!

Royal air, they have been claiming to do services that aren't actually being done. I also still have original parts on my a/c that they were paid to install new parts and was never done. They've also caused damage to my a/c and left it in poor condition with wires exposed. Starting from the beginning they were supposed to come out and repair my a/c and flush the lines, after they completed service the problem I had still existed and a plumber was sent out to fix the clogged lines and informed me that there's no way possible they flushed the lines because it wouldn't take a flush, so that was occurence 1 where that company got paid by first Am for a service they didn't do. After plumber fixed everything they were still called back out to fix a/c again, which on this occurence I was told that I needed a a/c compressor and dryer. Am first located parts after a long wait period and paid royal air to install them. Only the compressor was installed, the dryer that they claim to install was never installed! I've included pictures. One pick you can see the newly installed compressor and my old original dryer. They stolen the part they claim to install! my unit was damaged during that install. My A/c was still not working after they installed these new parts that was supposedly fix the issuse. So the return again and tell me that my coils need to be cleaned, forgetting the fact that I paid for them to be cleaned by them previously. I paid cash to have them clean coils previously in may. That was never done. I asked for a new service company at that point because I realized that they not only theyve been ripping off my warranty company, but me as well. Even after speaking to a supervisor by the name of jose or juan his words to me was " why do you care if your warranty company is covering everything" I told him that's not ethically right and that it doesn't benefit me because I'm still in hot air.

After Technician from a different company came out, he pulled me around the back and explained to me the reasons he doesn't want to service it. My unit was damaged, parts was missing, wires was left exposed, the left my inside condenser exposed open and not properly insulated, old original parts are still there after they were paid to install new ones. The Technician declined to do service because of the liability this company has caused me. My air is still not working. The Technician also showed me where my coils looked to have not been cleaned at all, a service I paid royal air to do in may. I want to be reimbursed by them. The tech showed me my dirty coils and said it's no way this was cleaned two months ago and their this dirty. That company needs to be shut down and held accountable for the damages they created and the parts they've stolen.

Update! Royal air called this morning and said why did you give us a bad review? Your install will be pushed back a month for that and you will be accountable for every word of your review.
I never said I had a problem with the techs or service I received from Royal air prior to dealing with you, I said you were rude. And you were and still are. Again we did everything asked of us and you were outrageously rude. There was no reason for it and there is still no reason for it.
We were truly grateful that the warranty company changed the order from a new compressor to a new unit but that was never the issue I had with Royal air. You have been the issue. No one else.
I give honest reviews and the majority of the reviews are positive. If you want positive reviews please provide positive service.

My home warranty used royal air to come out. They said I needed a new pump. OK. My home warranty company completely dropped the ball and ended up authorizing a whole new unit after a manager reviewed my calls for service.
Some incredibly rude guy from royal Air just called to ask a bunch of questions about my unit because he has to write a report. I'm sorry you have to work, we all work. Don't be rude to people for absolutely no reason! We did everything asked of us, including climbing into the attic and taking photos so the rude guy didn't have to come out to gather the information he needed for his report.
The techs who came out were pretty nice but that guy was so awful it has completely put me off of royal air.

Ronnie was awesome! Any HVAC needs we ever will need in the future, we will definitely want to use this company, as well as hopefully get Ronnie again, though I’m certain they have other great technicians as well. He was extremely knowledgeable about so many things which helped me understand what was going on and then some. Thank you again!

Great company! Royal was assigned to me by my home warranty company (Home Warranty of America), and Kaled was the technician who came out to my house. He was very friendly, personable, and had the problem diagnosed within about 5 minutes. I couldn't believe how fast he worked and how knowledgeable he was. All in all, Kaled was there for about 30 minutes, most of which I spent talking to him because he's a super cool dude! Would highly recommend in the future, with or without home warranty.

Royal was assigned to me through my home warranty company. I have waited a few months to let everything marinate that transpired and I've decided to write this review. I feel truly taken advantage of and screwed not only out of money but out of my time by Sammy and his band of misfits. Sam is condescending and unprofessional at best with horrible communication. I was up sold on services that I now realize were completely unneccessary and ultimately another company had to come back and clean up their mess. My home warranty shared with me that they have had more complaints about Royal AC this summer than any other company and have since terminated their contract with them. If you're looking for a good experience and a trustworthy company, trust me, and look elsewhere.

Consumer beware : Read all reviews before considering this company. My recent personal experience with Royal Air , chosen by my home warranty company, was extremely disappointing.
Royal misdiagnosed my problem, after waiting 5 days down in 100 Degree heat, that would have cost me an additional $700 if I had not called another HVAC company directly. Internally at Royal Air, Sam was a roadblock rather than a solution.
My delays in service were a direct result of Sam or Sammy who dispatches the technicians and communicates with home warranty companies. Sam created a bureaucratic blockade filled with excuses and blame over several days. He blamed the home warranty company for slow parts ordering and emails they hadn't sent him, rather than following up to move the service call along. I made the calls for Sam to my home warranty co to get action. Eventually I was able to confirm that the part was ready that day for pickup. After I let Sam know , he scheduled it 3 days out just to get the part. Then he told my home warranty company the earliest they would come back for repairs with the part would be 4 days out at best.
I too, like other reviewers here, felt that Sam was extremely condescending and difficult at best to get any answers out of.
Royal Air's technicians were nice enough but a misdiagnoses and the additional expenses to go with it are unacceptable.
After much frustration, hours of phone calls and no results with Royal Air addressing my HVAC issues, my home warranty company gave me a buy out on the service call to peruse a fix on my own. I contacted another HVAC co and my problem was resolved the next day.
I am a long term Real Estate Agent in DFW and have seen the good and the bad with my own experiences and my client's experiences with contractors / businesses. As a real estate agent I am always asked to recommend good contractors and businesses to clients. Royal Air won't be one of them.
It will be interesting to see how the owner responds to this review and any resolution that my offered.