Royal AC and Heating

Called my home warranty and placed a claim on July 1st, tech came out and said all I needed was freeon but didn’t bother to check the AC unit in the attic. I call again because the issue was still occurring and they looked in the attic this time and stated the cooling coil was out. It took several days for them to generate an update to the home warranty and then provided a work order that includes parts that are not relevant to my AC model (over $200 in upcharges)

It’s now July 15th and I still don’t have AC! I have called the home warranty company every day and nobody can tell me where this magical part is and why it has taken 2 weeks to resolve the issue. My downstairs unit is now out from being overwhelmed. I live in Texas and we have been in triple digit heat!!! No one cares and I have had to pay for hotels during COVID. Absolutely horrible service!

Royal AC was dispatched to us through our home warranty company.
Technician, Ladarius, showed up in a timely manner; was given a window of 10a - 5p. He was here at 12p. Tech was efficient, friendly and thorough! Would definitely use them again.

Kelly was very professional and courteous and listened to our needs and answered all our questions when its to to get a system we will be giving him a call

The company has been to my house 4 times over the last Five weeks! This last time they came to my house the employee fell through my ceiling left a manhole in my ceiling.. they did send someone to fix it now I have a 2 tone ceiling... So I have to paint the rest of my ceiling. On top of this my AC OS STILL NOT FIXED!!!! The employee that fell through my ceiling asked me to buy duct tape for him to tape a duct on o had to litterally go buy duct tape!! The duct that they said was off was the same duct the employee used his laser therm to gauge the blowing temp.. at that time it was 56 degrees.. so the vent magically popped off in my Attic?? I has taken 5 weeks and 4 visits for them to tell me a vent was off that wasn't! Went and bought 2 window air conditioners so my 2 toddlers can play since my house was up to 80 degrees.... They are absolutely worthless!!! The owner SAM. WILL NOT RESPOND.. HE HAS HIS NIECE EITHER ANSWER OR IHNORE YOUR CALL THEY SCREEN THERE CALLS WITH A VM.
DO NOT IS THERE SERVICE!!! LOOK AT REVIEWS!!💩💩💩💩💩💯💯💯💯💯🚫🚫🚫🚫🚫

The Technician Ayman was very knowledgeable and really sincere to our issues. He really went the extra mile to take care of us and we will definitely use them again! We highly recommend.

As a property manager I have worked with Royal AC under warranty contracts as well as for hire and will continue to do so. Every member of their group as a whole from management to technicians have been professional and are always on time, which is crucial in property management. Pricing is competitive and fair, their skillset is dependable and their communication and special attention to details is key. Definitely will recommend Royal AC for business or personal! Thank you again Ayman.

Andrew is simply the best! Very honest and truly cares about his customers. He is very knowledgeable and will give all the facts in order for you to make the best decision. Very professional and we are 100% satisfied with his work. A+++

I did not have a choice using Royal as using we went through a home warranty service. He was extremely sketchy when he walked in. He talked on his phone and said that he would be somewhere else in 15-20 minutes making us seem not important and that he would get his money. We had a phone call later from him saying what was needed and the price. We called our own trusted A/C guy and Royal quoted $1500.00 MORE than what the part and labor would cost. We were also given a deadline to make a decision to go with him and then was hounded with multiple phone calls from him as we were unavailable to answer each phone call. He was also extremely rude on the phone and hung up on is when we did talk to him. Extremely unprofessional and seems like a SCAM Artist. Avoid at all costs. Like a previous review said, I would not use him even if he was the only specialist left on earth!

Did not fix all the problems the first time they came out and that’s fine. I understand you have to give it time. So I tried calling back, left several messages and never got a response. My house was still 90 degrees for another week. Finally get them back out, no 30 minute notice more like 10 and then he tells me he can’t wait 15 minutes for me to get there. Bad costumer service and technician was very rude. Stay away and use someone how actually care about there job and reputation.

They get a 1 because I can't give them -100....biggest rip offs ever. I went through a Home warranty, they paid for parts. However, the part that was installed was not what the warranty company purchased..the evap coil is to small, the panel doesn't fit. They used mastic all over my unit to cover up their thievery..they then tried to charge me for extras work they said they did..ha..in order to charge for duct work, you actually have to go in the attic..such liars..My hvac has not worked the same..after calling them back a 3rd time..they snuck around to the unit and charged the system with refigerant, after they said it wasn't the problem..the kid saw me and ditched the pink canister between the truck and curb.. witness by others and and recorded..watch every movement and check what parts are being installed..such a joke this company is...I am glad I documented all this..and the owner...he is the rudest person I have ever spoken with..you are pathetic..and the upcharges were over 500.00..beware..