Cruz Air & Electric

Travis was Very professional, great at explaining the situation and giving us affordable options

My parents asked me to write a review for these folks and say that they were absolutely fantastic. They wanted me to mention the person that came out to their house, Trenton. They said that he and the rest of the crew that installed their downstairs unit were absolutely fantastic. Thanks!

My compressor went out May 7 2018 I called cruz because we have used them before and THOUGHT we were being taken care of. They sold us a unit back in 2012 and the compressor had 10 yr warranty. Since we couldnt get anyone out here from cruz called a diffrent company and they verified the units compressor was out so the new a.c. company called warranty and the department informed them it was a 5 year . I showed him the recipet wich states the compressor was indeed a 10 yr. I got nothing but excuses and ABSOLUTLEY NO HELP!! nothing but information ive already explained to them and because of their lack of information and HONESTY IN WHAT I WAS SOLD. I AM STUCK. Wow thank u so much and phobie the "manager" should really take the time to make herslef more knowledgable about what she informs customers all the receipts are in her handwriting. WOW AMAZING

MY RESPONSE THE OWNER

A response to the owner.... Still did nothing even after we have told u we have proof with the reciepts. 13 grand for what so the owner can say sorry... Theres nothing we can do and complain that we actually have a voice and are good enough people that the situation at hand has inspired others to reach out about how ur company handles WARRANTIES DONE AND WRITTEN BY THE MANAGER!!

Had an emergency (a/c went out at 9 pm middle or Texas summer, 80° in my house) Called for after hours help, operator informed me a technician would call me with in 30 minutes....no call, I called the operator again and was informed the tech would call me with in another 30 minutes. NO CALL! I have 3 children (young children) and if it weren't for them, I wouldn't be so persistent. But what is the point of an 'after hours' if you're not even going to call or show up?

Dylan; the tech guy and his apprentice were excellent. I highly recommend this company.

Great service from Cruz Air and Electric. Roy Patton handled our problem quickly and effectively. Got our A/C up and running quickly. Outstanding customer service!

All around great experience. Travis was professional and fair, explained all my options to me and fixed my air quickly and inexpensively.

Travis recently performed the Fall PM work on my HVAC system and installed a new thermostat. The PM work was done professionally and he set up the new thermostat and explained how to program it.

These guys are amazing, I am a general manager of a restaurant in the heights area and we had an Electrical issue come up last night during the storm and we called Cruz air and electric to come out and assist us and they sent someone out within the hour to help us with our problem, Angel was our electrician and he was more than amazing over the top and professional, we will definitely be using them again in the future great company thank you so much guys.

Did not show for 1st appointment. They were 4.5 hours late for next scheduling. Said they would get back with an estimate. Has been at LEAST 2 months and nothing. Don't waste your time.