Cruz Air & Electric

2 very professional and clean cut gentlemen came out to service my downstairs AC unit and they were great! On time, courteous, & thorough with their assessment. Turns out all I needed was a fuse on my really really old AC unit. But...here’s the best part, they informed me they smelled gas outside the house. They told me to call Centerpoint and they came out and found an issue. Everything is great now and I’ll definitely be using Cruz again, when it’s time to replace this old grandpa ac unit. I appreciated their help and I’m relieved the gas line is fixed. Thanks guys!

Cruz employees are always polite and professional. Lead Comfort Advisor Dylan Pesnell was no exception he provided outstanding service.

Reading the reviews, appears they do okay on HVAC, but I cannot recommend for generators. Scheduled a quote through Generac corporate. Company acknowledged the meeting and then no showed and no called. Scheduled a month in advance. Asked to reschedule and company wanted me to wait another month. Looks like several other one star reviews had a similar experience.

Requested an estimate to install a generator. The person came and never rang the doorbell. Said they got what they needed. After waiting two weeks and calling several times I still do not have an estimate. Called today and was told it was on its way again. No thanks. They obviously have more business than they can handle. Customer service is lacking.

The technician "took over" when the prior company failed ,miserably in installing our generator. He was very pleasant , knowledgeable, and professional; identified the problem and resolved it at a very reasonable price. Quite candidly he was better and less expensive; I regret not engaging "Cruz" initially and hence forth they will be the only company , not only on the top of the list, but the only ones on it!

If they can't make you happy, you're unable to be pleased! I gladly recommend them to all...family and friends!

Omgosh we had Travis come out bc we thought we needed to get a new air conditioner like we had to 2 years ago but he looked at it & told us it could be fixed for a couple hundred dollars & in 2 days he had it fixed. VERY HAPPY WITH THE SERVICE!!! Highly recommended... customer for life.
Work was done in minutes, highly impressed!

Travis Blackwell come to my house today Dec. 23,2019 heating problem . He is very professional, honest & respectful , I will definitely recommended him. Cruz Air & Electric is the best and we will use them for all Ac & heating problems.

Travis Blackwell did a very thorough job of checking out our A/C system. He took his time cleaning the filters and the outside unit. The best technician we’ve had from Cruz in the five years we’ve been customers.

I've been a loyal customer to Cruz Electric for the past six years, until now. My latest experience with them is that their service men are incompetent and not willing to go the extra mile to find the root of the problem, but would rather upsell you equipment that you don't need. Here is why my family will never use nor recommend Cruz Electric. My downstairs Unit quit working, so they sent Randy out. I paid the $85 service fee and he told me that my Nest thermostat was bad. I threw out the Nest thermostat, because Randy said it was faulty, and bought a $40 one from Lowes and put it in myself, and the AC worked for about two weeks before stopping. I called Cruz and they sent Randy out again. He told me that my transformer and circuit board needed replaced and there was no way my AC would run without it. He even put in one of their touch screen thermostats thinking that would solve the problem and never put mine back on. Then he gave me a quote for $1,055. I had another company come out the next day. Turns out a wire was shorting going to the outdoor unit. They fixed it and my downstairs AC works perfectly, and all I had to pay was their service fee. The following day I called Trent, the service manager, and explained to him how incompetent his service guy was and how I felt that I should be refunded my service fee as well as given a Nest thermostat since it wasn't faulty at all. He apologized and said he would call me back later that evening because he wanted to make it right. I never heard from him, and that day the service guy Randy came and picked up the touch screen thermostat and he left. Cruz Electric was not thorough and tried to charge me not only $1,055 for a transformer and circuit board just to get my system to run, as well as trying to sell me an entire new unit for $8,000, when that was entirely unnecessary. I will not use Cruz again nor ever recommend them.

I'm a firm believer in preventative maintenance and my technician, Travis, did just that. Travis performed a thorough exam of my home cooling system and answered my many questions. Should I need help in the future, I now have Cruz Air & Electric on speed dial.