Goode Air Conditioning & Heating, Inc.

Goode Air conditioning went above and beyond! Prior to even diagnosing the issue, the owner or manager actually went by the house to personally install a few window units to keep us cool while we waited for the repair. He did this around 9pm after dinner out of the goodness of his heart. Kevin the technician who is very familiar with infinity systems quickly figured out the problem and made a speedy repair. Customer service was awesome, and I can’t praise them enough for a job well done.

From the start of the process Goode AC was detail oriented and prompted. I solicited 3 AC companies for bids on a new system via the BBB website. Evan from Goode AC called me the same day which was a Saturday. He spend 30 minutes of his free time chatting about options. When he came out to perform the prebid survey he spend an hour measuring every room and collecting all the data necessary to calculate the size of unit I needed along with duct sizes etc. He was the only contracted that presented a bid that downsized my AC unit to 3.5 tons from 5 tons and as able to back up his assessment with data. Both other contractors spend under 30 minutes in my house, did a Thumbsuck calculation and recommended a 5 ton unit. Goodes pricing was competitive.

4 days before my install the old AC failed. I called Evan to let him know he had more flexibility on installation as we didn't require the AC unit at night between install days. He automatically volunteered some window units which he came and installed himself again on a Saturday!

The install team was prompt, professional and friendly. They worked hard and focused on minimizing the impact to us. They were happy to talk details with me the engineer. They cleaned up after themselves and took pride in the work they did.

This experience has made me an advocate for Goode. I will use them for all future AC and heating needs and strongly recommend them to anyone mentions the words Air conditioning.

Great response time.Service tech very professional. Checked out units and solved the issues.Defintly will use again.

Our ac went out Saturday morning during Memorial Day weekend & we thought we were going to have to wait until Monday or Tuesday to get it fixed. I found Goode Air on Google & saw they were open on Sundays so I called Sunday afternoon. The tech called me back within 20 mins of my initial call & he was at our house within 20 more. He was very knowledgeable & precise. He replaced the part that had gone out & was done within 1 hour. I recommend this company for all of your HVAC needs!

I had another company drop the ball totally. I called and in 30 minutes Evan was here to quote a realistic price for a new system. He really went the extra mile and even brought us window units to use for the night before the work. The next day Adrian, Troy, and Tyler showed up on time and in one day took out a flawed nasty dirty dead system and replaced it with an updated system. They were fast, clean and did a great job. That system is clean and the install is too. They are pros! I would highly recommend this company. They show concern for a customer who is hot and uncomfortable and stand behind their word. Even the young lady who took my call handled it fast and with concern. The price was way cheaper than the company I had picked and the work was done in a 1 day.
Thank you so much. Don't waste time with anyone else.

This company is not “all about the money.” I called them out to my new home to evaluate a project that would possibly require moving one or both outside AC units. After quickly determining I did not have enough room for the size project I had in mind, Senior Technician Todd Hagewood told me the service call would be at no charge. I used Goode about 5 years ago to install two new AC units in my old home. They did such a great job with installation and after sale service, I felt confident calling them for this latest project. Once again, they did not disappoint.

We have been using Goode A/C and Heat exclusively for our home in Kingwood since 2009, upon expiry of our new home warranty service coverage. They have been outstanding in covering all our seasonal servicing and occasional repairs over this time, including a completely new system installation in 2018. Professional, and friendly, always prompt service. I would recommend them highly.

Adrian and his crew did a wonderful job. The installation was smooth and they made sure everything was nice and clean before they left. I would recommend this company for your air conditioning needs. We have been using them for 15 years and have never been disappointed.

I paid them to replace a $3600 air handler in my attic this summer. At least $600 more than other quotes. I didn't seem to have any issues until my light bills were nearly double for two months. They offered a service call but only during the hours of 8am-4pm, stating that nights and weekends were reserved for emergencies only. After trying to work out another arrangement, Valerie Grace became extremely rude and belligerent. I eventually had to take time off to be home during those hours. Here's where it really get horrible. The Goode Air technician discovered that the issue was that the Goode Air installation technicians DIDN'T PROPERLY SET THE BLOWER SPEED TO HIGH. Meaning it was working a lot harder and longer to cool, i.e., higher light bills. I'm thinking, great he's done. BUT, he then checks the outside unit which is not under warranty and tells me that a part has failed due to the blower now pulling more amps. And that it would cost me $201 (Goode Air Price) to fix it. I looked up the part, and it only cost $10. I called and spoke with Evan Lewis, Goode Sales manager and explained the situation. He got aggravated at the even the notion that his techs would work for "free". Mind you, the AC unit is under their 1 year service warranty already. So they couldn't charge me a trip charge for it and had to find another reason. I explained that we could compromise and Goode not pay the difference in my light bill, but just replace the $10 part at no cost to me. They refused. The technician then wrote on the invoice that "the customer assumes responsibilities for the damages". I refused to sign it. I'll be reaching out to the owner and potentially seeking legal recourse. They do everything they can to woo you in the beginning, but their service is absolutely abhorrent post installation. I recommend spending your time and money on a more reliable and reputable company.

Great service! A/C went out Sunday morning, called the after hours line and they had a technician at my home within 1.5 hours. Kevin was very polite and had me up and running in 30 mins. Highly recommend!