Cruz Air & Electric

Great Company for all your Heating and Cooling need. I had both my A/C and heat replaced April 14th and from the Service Tech Travis to the Installation crew you couldn't ask for a more professional and quality crew. They explained how every piece of equipment worked plus spent considerable time explaining the "smart" features of the new thermostat. I can't say enough of how great the service was.

Outstanding overall performance! Victor and Jacob delivered on time and were very switched on with their trade! I had them replace a generator that was 18 years old! The best of of over a half dozen quotes!
Captain Tim Whalen retired UAL B-787 Pilot!

Love this place! Our AC wasn't working well, so we called to schedule service. Got an appointment right away with Travis, and he was awesome! Diagnosed the problem right, gave us several options and pricing for fixing the issue, and then got us on the schedule. He came back out to check one more time, saw that we needed some more insulation installed, came back and did that, no extra charge. Thanks Travis and Cruz Air & Electric!

I arrived home Tuesday evening to a very hot house and started calling all these so called 24/7 AC repair companies and finally got 3 to call back, I had all 3 give me a ball park figure what it would cost to come out now and Cruz was not the cheapest but after talking to Mr. Carlos I went with Cruz Air, it took him only 20 minutes to arrive we talked and he went straight to work, very professional and very well mannered. he explained to me what he thought it was and they could get right on it tomorrow, I explained about a daughter and baby staying and said I need cold air now, he explained the cost and told me that it might not work. Well it worked for that night and quit the next day so I have Mr. Carlos out there again today after I requested him because I felt he was honest and upfront right off the bat, I decided on the quick fix that didn't work so Mr. Carlos will hopefully have me up and running Friday when my Coil arrives, I will use Cruz for all my AC needs now. thank you for you professionalism and experience along with good scheduling. Lets work on cost.

Travis did a great job got my AC working in no time. Showed professionalism and explained everything in a well mannered. Next time you need maintenance or any work done call Cruz air and Electric.

We are absolutely pleased with our service tech, Travis. He is a dedicated and knowledgeable employee who always provides complete customer satisfaction. Hands down, he has been the best technician we have had. Use Cruz, and ask for Travis.

I have had a service contract with the business for my standby generator for a few years. To help insure the generator works if the power goes out, they come out twice per year and perform preventive maintenance on the generator. At a time between service calls I noticed the generator would not start for its weekly test run. I contacted Cruz Air & Electric and asked them to come out and service the generator.

After the technician had completed his work I was advised the fee would be $230.00 for a service call, plus $15.00 to replace a battery terminal. I offered to pay this fee immediately with a credit card as I was told earlier that day by an employee at Cruz Electric the technician had a device in his truck that would enable him to swipe a credit card. The technician stated I was misinformed and that he did not have a device to swipe a credit card. He stated not to worry, and the office would call me next week to ask for a credit card number.

Two or three business days later I had not heard from Cruz Electric and wanted to call them to make sure they were paid for their work. I was told by an employee at Cruz Air & Electric they had not received an invoice from the technician and they would call me later that week. I received a call later that week and the amount was close to $100.00 more than what the technician said it would be.

Absolute disappointment. I called this company because they had finance and were a big deal in Humble. I called on a Sunday and left my number with a call center. In a few hours, Travis Called me and he gave me quote over the phone on a brand new system which I needed and I knew this because I had another company diagnose the problem. I filled out the online credit App and was approved. Travis told me they would be here Monday morning 8-9 AM to do the work and complete it in 1 day. Monday at 8 am was a no-show. Monday morning I heard from the office who seem to have no idea on what was going on. The lady (who had no knowledge of the deal) explained to me that Travis has no business quoting prices over the phone and I couldn't count on the prices I was given. She said they would not be about to get to me til later for a quote. I called someone else and bought the AC from the. This company wasted my time and Travis made promises he didn't have the right or information to make. This company was recommended by my family member. No way to do Business! I think Cruz could be a good company but Travis dropped the ball and caused them to lose a $10,000 (or more) sale. And my home is still 90 degrees upstairs. Thanks for nothing.

The guys name that came over here his name was Travis and that was his crew. they came over here they started at 8 am and by 3:30PM they were done with the job. They picked up everything all the mess including the air ducks and the furnace and the compressor outside. My dad is very very very satisfied with the business and how quickly they did everything. It was a rainy day and they were still able to get everything done. At 8 am there was a big truck and 3 other cruz vehicle vans outside! Great work guys!

Being new in town and state I was highly recommended by the private social media group page in our area for having heating issues in our house. I am pleased I went with the Cruz company. Traves was a great gentleman he fixed the problem and answered all my questions. We also met Mr cruz in person since we had gone through bad contractors issues he was so helpful in guiding us on what to do and how to get the job done. Thank you so much 😊