Optimal Air Solutions

Technician never showed up to check my ac. ETA was 5- 7 pm currently 7:38 and still not here. I went ahead and cancelled. Very poor communication and not responsive would not recommend.

Update: I was not given a call instead I was texted a vague text messge that did not give a new estimated arrival time. I am sure the technician is efficient at what he does but there was a lack of communication and that is what disappointed me from this company.

"Good afternoon, this is Gabriela with Optimal Air Solutions. I am reaching out to let you know our technician is running behind schedule. Once he is on his way you will receive a text notification letting you know. The current ETA is roughly 7pm. Please let me know if this time will still work for you."

"Hi! This is Erica with optimal air. We apologize for the inconvenience. Our technician is still on a repair. We do not have an eta at the moment but once he is dispatched to you, you will receive a text message from. Thank you."

Optimal Air always does a great job! I have use them for years on my personal home and rental properties.
Ezekiel is extremely knowledgeable and delivers great customer service!

They were amazing. Masterfully explained the issues and concerns I had. Will definitely be back to doing business with them. Zeek was a godsend and made us feel well taken care of.

A/C recently went out and reached out to this company. Someone came out the same day I reached out to check out the issue and give an estimate - all for free. I was given different options and proceeded with changing out the condenser. I appreciated the timeliness and quick service. Great company indeed! Please keep up the great work.

I can recommend this company. Very friendly, knowledgeable, prompt customer service, from the first contact by phone, to the technician coming out on the service call .
You will receive a message from the technician, introducing themselves, including their photo, and informing you of their arrival time.
Highly recommend this company.

I have called optimal air solutions many times. They don’t try to sell you on repairs you don’t need. They are dependable and friendly. Ezekiel Santibanez was very helpful and thorough in explaining everything.

I had an emergency drain issue over the first hottest weekend in Houston and Optimal Air was there in the clutch! Top notch company, from the wonderful customer service to the very knowledgeable and friendly technician that came out.

Optimal Air is professional, knowledgeable, and honest. I had several companies give me their recommendations for our old 1997 ac/heating/ductwork. Due to the spray foam insulation in the attic, we needed a 95%+ furnace with a concentric, two pipe exhaust kit to properly ventilate the gas furnace in the attic. Other companies made ridiculous recommendations which would not have fixed our safety issues. These other companies were also offering to install lesser quality, less well known equipment. Optimal Air matched my research for how to create a safely ventilated furnace in the spray foamed attic. In addition, Optimal Air, while not cheap, was competitive with their pricing. Once we decided to go with this company, the job was booked immediately and completed within one day. We ended up doing a full AC/furnace/ductwork replacement which now has both a 10 year parts and 10 years labor warranty. Piece of mind for at least 10 years! The day after instillation, a representative came out to do a quality check on all equipment to ensure proper instillation and answer any questions we had. I can’t wait to see how much electricity we save with our new 2-stage, 5-ton Trane!

From the first phone call, through the consultation they identified the issue and and advised us on the best options. We felt they were very honest and didn’t try to upsell us unnecessarily. This meant a great deal to us. The crew on-site was courteous and professional. We will refer your services with reservation.

This is a great company, I’ve been using them for 5 years now in my house and other properties.
They take pride on their work and do honest business.
I definitely recommend them.