Northern Tool + Equipment

Lots of assistance at this store. Professional service and helpful associates! Quick courteous checkout.
I enjoy trading at this location.

Online checkout/“Place Order” is difficult if several different items are purchased. Website LOCKED UP when I tried to place order!

Just came from there to return a part that I had for literally 3 hours. They charged me a 15% restocking to return no matter if I did an exchange or not. I got my money and left. I get it, it’s your policy, but Home Depot would of refunded me the full amount no questions asked. Fool me once...this review is to hopefully save someone else

Clean store very good employees. My main complaint is that they do not have good stock on sale items.

Had a great experience at the store. Was able to get in, find the tools I was looking for, and get out to work quickly. The short hispanic girl manager was extremely helpful as was everyone else that helped me. I will definitely shop here again when in the area.

Will never shop here again. Sew-on 3 - 8 - 21 went to Northern Tools to buy a pressure washer. First went to the one in Hurst, was told they only had two and they were both floor units and suggested to go to the Grand Prairie location which had 14 units. Then was instructed that to get the price advertised online I would have to purchase this item and then wait 2 hours to come and pick it up in store. So I did as instructed no big deal went to pick up my power washer everything cool. Home read the owner's manual followed all the instructions to the T filled it up with oil plugged in the hose let the air come out of the hose you know everything you do. Turn the engine on everything ran fine but got no pressure from the hose. Decided you know this may be partly my fault maybe I didn't read something correctly Let Me Wait and I'll try again today. So I wake up read the owner manual again watch a couple YouTube videos make sure everything's plugged in correctly exact same problem. So I thought let me call the store maybe they can help me out. Ask to speak to the manager explain the manager the problem she said yeah hold on let me put you on hold real quick I need to pull something up then a gentleman came on into the phone and said he was a technician what could they help me with? So I explained the situation to him and he said oh yeah there's something on the back that you need to adjust its not allowing the pressure to come out so I tried that still nothing. Let him know but still nothing was happening he said well I'd have to bring it in and have him take a look at it real quick and then we could go from there. Ask him to speak to the manager once again, inform me that that's their normal policy on new equipment they have to have a technician look at it to make sure it was in a manufacturer's defect or something along those lines. So I had a few things to take care of them first before I could make it to the store arrived at the store about 4:35 or so the young lady at the counter told me I needed to sign the paperwork that saying that I'm going to drop my equipment off and they'll let me know when it's ready. I told her I would like to speak to the manager of the manager that I spoke to earlier came up and told me I have to drop off your equipment I told her Well ma'am when I spoke to you earlier you told me just to bring it up have a technician look at it and then we can go from there tell me all of our technicians only work from 8 a.m. to 4 so nobody's here to help. So now I have paid $324.74 to have a brand new piece of equipment checked out to see what the problem is instead of just exchanging it for one of the other 13 pieces that they had in the store to have a happy customer return home with equipment that they can use. So now I have not only wasted my gas to come and buy a piece of equipment that doesn't work I have wasted my gas to bring it back and drop it off to waste my gas to come back tomorrow or the next day to see what the problem is. This has to be one of the worst experience I have ever had buying equipment and I will either stick with online purchases Lowe's or Home Depot

Cold AC, Very nice and helpful employees and they carry large sizes of tools and specialty stuff that you can't get at the big box stores. They are also a Proto distributor so you can order made in america tools through them. I wish they carried more American products in store but overall good experience.

There service dept stinks would not give us our warranty that had been purchaed in less than 30 days

Good stock of product, only complaint is that 3 employees standing around holding casual conversations at the registers while only 1 person is working and there is a line

If I could leave 10 stars I would! Me and my father went in looking for a specific tool and we were helped by someone called Elias and he was absolutely amazing! Very friendly and professional he offered us help and got us in and out of the store in minutes! I’m recommending this place to all my friends and family. 10/10 experience.

I really wanted to like this place because I love tools but the people or unfriendly and the customer service is terrible. Today, I waited in in line for at least fifteen minutes to exchange an item. The cashier asked me if I would go get the new item and I agreed only to return and be told by the cashier to go to the back of the line again for another 15 minute wait. Other customer service friendly establishments allow you to finish the exchange when you return with the item vs standing in line twice.