Boone's Heating and Cooling

Boone’s installed my new HVAC system mid summer a year ago…very pleased with their prompt turnaround at that time in replacing a very old system. Kris Nash is my most trusted and knowledgeable technician for seasonal maintenance, as well as adding a compressor assist kit to save on my power bill, and wiring in a fan relay to a duct booster to help with upstairs cooling.

Mark and Tristan from my installation team were amazing! They were prompt, knowledgable and answers any questions I had. Mark explained everything about my new system and was very patient while I asked questions. He even checked on me later that evening to make sure the house was cooling down and to make sure I didn’t need anything… such amazing customer service. Very happy with their service, it is definitely above the standard norm. I am a customer for life… thank you!

We were very pleased with Anthony’s performance in servicing our air conditioner. He was friendly, professional and extremely thorough. We would definitely use him again!

Our air conditioner stopped working. My daughter, who has stage 4 terminal cancer couldn’t sleep because of the intense heat and humidity upstairs. Boone was recommended to me by my electrician. From the moment I called, speaking to Kristy, I felt so blessed. She did everything possible to get a repairman out to help us right away. Anthony was so helpful and kind. He was able to diagnose, repair and replace the broken part. My daughter was able to go back to her room and rest that night. I highly recommend Boone and I promise, you will love their employees and service!

Our repair person, Eric Hilton, was very kind, and personable. He explained everything, in layman's terms, so we understood what was going on. Fortunately, we only needed a part. Thank you Willard's/Boone's for the expedited service. In 103 degree heat, it was greatly appreciated.

Anthony was very nice and knowledgeable. He explained everything to me in great detail. They did not over charge me or try to talk me into things that I do not need. They came out to the house very quickly. I will definitely use Boones again!

I have been a customer of Boone’s for decades. Now that it is part of Willard, I was able to use their introductory coupon for a free AC service. The technician, Anthony Marquez, was very polite and extremely thorough. He showed me the evaluations of all parts of my system and before and after photos when he cleaned and serviced the AC condenser and emailed all of that to me. I was pleased with the service and will continue to use Boone’s/Willard for my heating and AC services.

Kris was absolutely awesome. We’ve had our 2 zone AC unit looked at multiple times in the last year we’ve been in this home, treating symptoms and not the problem. Kris diagnosed the root cause and put together and affordable long term solution. He 2 days later all the attic work was done and the unit has been working like a champ.

Anthony was prompt, efficient and very carefully explained the issue and how it would be fixed. He took pictures and helped me understand the process. I was very impressed by the companies attention to detail and communication with setting up the appt and follow through. It was a great experience.

Hired this company to do a HVAC tune up and inspection prior to a home purchase. They tuned it up and reported no issues with the unit. After closing a few weeks later and moving into the home (the house was empty between tuneup and move-in), we found both units’ cooling coils are majorly leaking refrigerant. The company worked with me on the total price since they did not catch the leaks prior to closing on the house. All-in-all, despite getting coils replaced, I had to pay thousands of dollars out of pocket for the replacement even though it should have been caught prior to closing on the house which would have been discussed during purchase negotiations.

Jesse, Kris, Jose and the installation technicians who came out for service were all professional, knowledgeable, and easy to work with. Kris, the senior technician also inspected and adjusted air supply vents around the house post installation to ensure they are all facing the correct direction. Marsha and Chris from management were responsive to phone calls and sent out their technician teams with speed.