Ugly Dog Heating & Cooling

Extremely knowledgeable, honest and transparent - everything you can ask for from an HVAC company. They came out same day and fixed our thermostat issue on the coldest day of the year - will be my first and only call for HVAC from now on.

I had Ugly Dog come to my house and inspect my two outdoor air conditioning units as well as the whole system inside. I just bought my house and was trying to decide if I needed a Home Warranty to cover large costs for unexpected repairs.

The technician who came out, Russell, was really professional and friendly and definitely knew a ton about HVAC. He took pictures and explained everything well to help me make an informed decision.

They didn't charge me to take a look, while their competitor in the area, Lex Air Conditioning, wanted me to pay for a "tune-up" even though they weren't doing any work.

They gave me the info I needed to make a good decision about the Home Warranty without charging me. They definitely won my future business and I'll be calling them first to get my Air Conditioning ready for the summer.

All the folks working at Ugly dog we're amazing. I needed to have my A/C unit replace and Esther, Russell, and the installers went well above and beyond what I expected. They made the whole process stress free on my end. They were very responsive and quick to answer all my questions and did a wonderful job with the installation. As a new home owner I was terrified of replacing my A/C but they made it so easy! Again, Ugly Dog exceeded my expectations both with their affordable price options and professionalism.

Very professional company with honest, knowledgeable technicians. If you have a problem, Russell will know how to fix it and fix it well. They are a great resource to have local in our Carrollton community and a company that will continue to be my first choice for HVAC work.

Bravo!!
The tech that comes to our home is knowledgeable and very kind and understanding that I don't know all that much about HVAC but tries his hardest to help me understand what the issue is (breaking it down Barney style for me) and also their customer service reps are phenomenal! They went above and beyond to help this HOT (sizzle!) lady get some much needed downstairs A/C. Ugly Dog you know what to do and set the bar extremely high for your competitors!!

They are very professional and we are glad we used them. We highly recommended them.

Company is always professional and responsive. Have used them for 2 years for annual maintenance of AC, propane gas heater, humidifier and air cleaner. Extremely satisfied.

The service was smooth and professional. The tech arrived within the timeslot, introduced himself, explained what he thinks we need for our situation, didn't try to upsell us on a new system which is nice. I would definitely use them again!

I contacted Ugly Dog in the morning and they were at my home that afternoon. My technician was thorough and explained the repairs to me. He also gave me a few pointers to help save money in the future. Great price, great service!

I needed my air conditioning and furnace replaced. They were dependable, punctual, knowledgeable and easy to get scheduled. I use their maintenance program also.